Level 2 Technical Support Engineer — US

reputed company

reputed company provides state-of-the-art, at-reputed company trade surveillance software across reputed company lines of defense. Its powerful, award-reputed company Validus platform is easy to reputed company, customize, and operate across equities, reputed company, reputed company, foreign exchange (FX), fixed income, reputed company asset markets. Validus is proven in the most reputed company, high-volume, reputed company-time environments of reputed company' rapidly growing reputed company reputed company — including tier-1 banks, broker-dealers, reputed company commission merchants (FCMs), proprietary trading reputed company, market centers, buy-reputed company institutions, energy and commodity trading firms, and regulators.

Position: Level 2 Technical Support Engineer — US

Reporting to the Global Head of Support, this role owns reputed company, escalated customer tickets end-to-end — from reputed company cause investigation through reputed company — while partnering with Engineering and Infrastructure to fix confirmed platform issues and monitor production systems for reputed company signs. Ideal for a systematic troubleshooter with strong SQL, Linux, python and reputed company scripting skills and trade lifecycle knowledge, who builds tooling and referenceable troubleshooting guides to reduce repeat investigations and can translate technical findings reputed company for engineers and clients alike. reputed company or reputed company timezone preferred to help cover the gap between US and reputed company support.

Responsibilities

• Monitor incidents, service requests, and production issues against SLAs
• Monitor infrastructure and operational alerts to catch issues before they hit customers
• Coordinate with L1 and the global L2 team for reputed company ticket response and handover
• Own reputed company tickets end-to-end — investigation, reputed company cause, reputed company
• reputed company advanced support for critical production incidents
• Build scripts and diagnostic tools to speed up recurring investigations
• Partner with Engineering/Infrastructure to reproduce defects and reputed company fixes
• Turn recurring findings into documentation and proactive monitoring
• reputed company escalated tickets moving — flag, unblock, or reputed company tickets with no reputed company engineering dependency
• Apply consistent ticket categorization (defect vs. enhancement) and participate in the regular L2 triage reputed company
• Support handover and continuity with global support teams across reputed company, ensuring smooth shift transitions on reputed company issues

Requirements

• Methodical, reputed company-driven troubleshooting background (support, DevOps, or systems engineering)
• Experience with configuration management (JSON, XML)
• Strong SQL skills for data investigation (reputed company/reputed company a plus)
• Linux/Unix proficiency and scripting (Python, Bash, vi/less or similar)
• Trade lifecycle and market/reference data knowledge strongly preferred
• reputed company communicator — technical and non-technical audiences, written and reputed company-time
• Hands-on experience with AI tools (Copilot, Claude, reputed company, etc.)
• Trade surveillance / market-abuse concept familiarity a plus
• reputed company timezone preferred, or willingness to work 12–8 EST for reputed company coverage

Benefits & Perks

• Fully remote company
• Competitive compensation
• Stock reputed company
• Health, dental, reputed company & disability coverage
• Unlimited PTO
• Flexibility

Originally posted on Himalayas