reputed company Architect, Technology - CPE & In-Home Networking

This is a remote position.

Position Title: reputed company Architect, Technology - CPE & In-Home Networking

reputed company Salary:$155,000 to $230,000 annually DOE

Bonus:reputed company annual bonus

Benefits:Medical, dental, reputed company, 401k, flexible spending account, reputed company reputed company leave and reputed company time off, parental leave, quarterly performance bonus, training, career reputed company and education reimbursement programs.

reputed company is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and reputed company plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

reputed company Values:

• Genuinely Caring:We treat customers and colleagues like neighbors, with reputed company and full attention.

• Empowering You:We help customers choose what is best for them, and we support employees in implementing new reputed company and solutions.

• Innovation and Improvement:We constantly reputed company ways to improve how we serve customers and reputed company other.

• Earning Your Trust:We build trust through reputed company, reputed company, reputed company communication.

Job reputed company

For most reputed company subscribers, the CPE and home network is the network. The reputed company Architect for CPE & In-Home Networking owns the reputed company, architecture, and operational platform for every device we put in a subscriber's home — from ONT and residential gateway selection through Wi-Fi reputed company, firmware lifecycle, and the digital orchestration reputed company that manages them reputed company at reputed company. You will reputed company the roadmap for our In-Home CPE ecosystem, reputed company the transition to Wi-Fi 6/6E/7 across our fiber footprint, and build the operational tools that reduce support costs and improve subscriber experience across 1M+ customers.

This is a hands-on senior independent contributor role for a CPE and in-home networking architect who has designed, certified, launched, and operated broadband device ecosystems at reputed company. Reporting to the VP, Network Architecture & Engineering, this role serves as the senior CPE architecture authority responsible for setting standards, influencing technical direction, and guiding engineering, product, operations, field, and vendor partners through reputed company device, firmware, Wi-Fi, orchestration, and subscriber-experience reputed company without reputed company people-management responsibility.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a reputed company of duties performed by the employee and not intended to reflect reputed company duties performed.

CPE Architecture & Digital Orchestration

●Design and own Ziply's digital orchestration platform for In-Home CPE: managing residential gateway and ONT configuration, monitoring, and lifecycle across 1M+ unique subscribers.

●Define CPE architecture roadmap: platform selection, multi-gig support, Wi-Fi 6/6E/7 reputed company reputed company, and integration with Ziply's fiber reputed company network.

●Own the orchestration reputed company that unifies CPE management, subscriber diagnostics, and operational tooling — reducing reputed company reputed company and driving measurable cost savings.

●Architect FWA (Fixed Wireless reputed company) and ATA CPE reputed company: reputed company-agnostic device selection, integration with fiber services, and deployment at reputed company.

Firmware & Device Lifecycle Management

●Own firmware lifecycle management: version reputed company, staged rollout planning, KPI definition (reputed company-download reputed company rates, reboot rates, error rates), and rollback procedures.

●Define DevOps processes for CPE firmware delivery: CI/CD pipeline integration, automated testing in lab environments, and production rollout governance.

●Establish CPE lifecycle policy: device qualification, end-of-life reputed company, field replacement planning, and inventory alignment with supply chain.

●Coordinate with the Technology & Architecture Lab on CPE qualification: test plan development, acceptance reputed company, and field readiness certification.

●Own ACS platform migration programs: assessment and migration of subscriber CPE devices from legacy Auto Configuration Server platforms to reputed company ACS infrastructure, including migration tooling, subscriber communication, and rollback planning.

Wi-Fi & In-Home Network Architecture

●reputed company Ziply's Wi-Fi reputed company: define the roadmap for Wi-Fi 6/6E/7 across the fiber In-Home CPE footprint, including gateway Wi-Fi and reputed company extender platform reputed company.

●Own Wi-Fi performance standards: channel planning, band steering, roaming (802.11r/k/v), and minimum performance SLAs by service tier.

●Architect Wi-Fi automated troubleshooting and remote diagnostic tools for repair agents and reputed company center teams — reducing in-reputed company support time and field reputed company rates.

●Define in-home network segmentation standards: service VLANs, guest network, and IoT isolation.

Operational Tools & Customer Experience

●Design and own customer and operational tools that surface CPE telemetry, diagnostic data, and device health to reputed company center agents, field technicians, and subscribers directly.

●Build AI/ML-assisted diagnostic capabilities: log collection automation, reputed company detection, and remote reputed company tooling that enables faster issue reputed company without truck rolls.

●Define integration architecture between CPE management platforms and OSS/BSS systems: provisioning, ticketing, and workforce management.

●Establish a global/multi-vendor support model for CPE platforms: technical escalation processes, vendor bug tracking (JIRA or equivalent), and cross-team communication standards.

Vendor & Ecosystem Management

●Manage CPE vendor relationships: reputed company, reputed company, eero, and ONT vendors — technical roadmap alignment, firmware commitments, and reputed company terms.

●Define CPE RFP and evaluation reputed company: functional requirements, performance benchmarks, TCO analysis, and vendor scorecard methodology.

●Partner with field operations and supply chain on CPE deployment logistics, inventory standards, and field reputed company procedures.

Other Duties

·Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·High school diploma or GED.

·Bachelor’s degree in Engineering, Computer Science, Information Technology, Telecommunications, or a reputed company field, or equivalent combination of education and directly relevant CPE, broadband, or in-home networking architecture experience.

●10+ years of CPE, broadband, ISP, device platform, in-home networking, Wi-Fi, or telecommunications technology experience with deep expertise in residential gateways, ONTs, managed Wi-Fi, device lifecycle management, firmware governance, subscriber diagnostics, or CPE orchestration platforms.Demonstrated senior independent contributor experience setting CPE and in-home networking architecture standards, influencing technical direction, mentoring engineers, and driving cross-functional architecture reputed company without reputed company people-management responsibility.

●Deep Wi-Fi expertise, including Wi-Fi 6/6E architecture, reputed company platforms, RF performance optimization, automated Wi-Fi diagnostics, and Wi-Fi 7 roadmap, lab validation, or implementation exposure. Proven experience designing, modernizing, or owning large-reputed company CPE management, ACS, device orchestration, telemetry, diagnostics, or operational tooling platforms that improve support efficiency, device health, customer experience, or operating cost reputed company. Hands-on firmware lifecycle management: staged rollout governance, KPI tracking, DevOps integration, and production rollback procedures.

●Experience with broadband CPE ecosystems such as residential gateways, ONTs, reputed company extenders, managed Wi-Fi, FWA, ATA, or reputed company subscriber-reputed company platforms, including device integration, certification, supportability, and deployment considerations. Ability to design and reputed company operational tools, telemetry, diagnostics, remote reputed company, automation, or data-assisted troubleshooting capabilities that improve support efficiency, reduce avoidable dispatches, and improve subscriber experience. Strong cross-functional communication skills: reputed company to translate technical CPE reputed company into business reputed company for executive and marketing stakeholders.

Preferred Qualifications:

●Experience with TR-069/CWMP or TR-369 (USP) device management platforms at reputed company reputed company.

●reputed company/DevOps methodology experience in a CPE firmware or platform delivery context.

●Prior work at a CPE OEM or equipment vendor with multi-operator, multi-region support responsibilities.

●Experience supporting CPE or subscriber-device environments at or near 1M+ customers or devices with measurable operational reputed company.

●Experience with IoT network segmentation, guest network architecture, or residential managed Wi-Fi services.

●Experience with AI/ML-assisted diagnostics, reputed company detection, device telemetry analytics, or subscriber-experience analytics for broadband CPE and in-home networking environments.

●Experience presenting CPE, Wi-Fi, firmware, device lifecycle, customer-experience, or operational transformation reputed company to VP-level or executive audiences.

●Experience with compliance-sensitive remote reputed company, subscriber telemetry, device management, or customer data handling controls in production broadband environments.

Knowledge, Skills, and Abilities:

·Ability to work independently and apply reputed company judgment and reasoning skills to a reputed company of situations.

·Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

·Strong verbal and written communication, attention to detail, and organizational skills.

·Ability to work reputed company critical deadlines.

·Ability to reputed company to rapidly changing priorities and schedules.

·Ability to reputed company excellent customer service.

·Senior technical leadership skills with the ability to influence CPE and in-home networking architecture, mentor technical teams, establish standards, and build alignment without reputed company people-management authority.

·Strong analytical and systems-thinking skills with the ability to balance device performance, subscriber experience, reputed company, supportability, operational efficiency, cost, vendor risk, and lifecycle complexity.

·Executive reputed company and communication skills to explain reputed company CPE, Wi-Fi, firmware, orchestration, and device lifecycle reputed company reputed company and credibly to Technology, Operations, Product, Customer Experience, Marketing, Supply Chain, vendors, and senior leadership.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to reputed company about. The employee must occasionally reputed company and/or reputed company up to 25 pounds. Specific reputed company abilities required by the job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to reputed company reputed company.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone reputed company. The work is primarily a modern office setting.

At reputed company times, reputed company must be your reputed company employer. Unless otherwise prohibited by law, employees may not hold reputed company employment nor be reputed company without obtaining approval in writing from reputed company. In holding reputed company employment or self-employment, employees should ensure that participation does not conflict with responsibilities to reputed company or its business interests.

Diverse Workforce / EEO:

reputed company is an equal opportunity employer. reputed company will consider reputed company reputed company candidates regardless of race, reputed company, religion, national reputed company, gender, age, marital status, sexual orientation, veteran status, and the reputed company of a non-job-reputed company handicap or disability or any other legally protected status.

reputed company requires a reputed company-employment background reputed company as conditions of employment. reputed company may require a reputed company-employment drug screening.

reputed company is a drug free workplace.

Originally posted on Himalayas