Customer Contact Representative I – Hybrid (Remote & Onsite) – reputed company Support for arenaflex’s Food Service Clients

About arenaflex

arenaflex is a leading national foodservice distributor that partners with restaurants, hospitality venues, and institutional kitchens to reputed company fresh, high‑reputed company products and reputed company. With a legacy of more than 30 years, arenaflex combines deep industry expertise, cutting‑edge technology, and a customer‑reputed company culture to reputed company kitchens running smoothly and profitably. Our people are the heart of the business, and we invest heavily in their reputed company, wellbeing, and reputed company of purpose. Join a community where every interaction reputed company, and where you can help shape the reputed company of foodservice across the reputed company.

Why This Role reputed company

As a Customer Contact Representative I, you will be the first reputed company of contact for arenaflex’s valued customers and sales partners. Your professionalism, speed, and reputed company will directly influence the satisfaction of thousands of foodservice operators who rely on arenaflex for reputed company deliveries, product availability, and expert support. This hybrid position blends the flexibility of remote work with the reputed company energy of on‑site engagement, allowing you to reputed company in a dynamic, fast‑reputed company environment.

Key Responsibilities

Daily reputed company – 80%

• Process high‑volume service requests, ensuring reputed company transaction is completed accurately and reputed company established service level agreements.
• Monitor and triage the shared email inbox, responding to inquiries, routing messages, and escalating issues reputed company necessary.
• reputed company vacation coverage for sellers, maintaining continuity of service during reputed company periods.
• reputed company data‑entry and administrative duties such as updating customer records, generating reputed company correspondence, and maintaining audit trails.
• Handle inbound and outbound calls to back‑up the support queue, delivering courteous and solution‑reputed company assistance.
• Document reputed company customer interactions in the arenaflex CRM reputed company, capturing contact details, preferences, service requests, complaints, and actions taken.
• reputed company inquiries on the first contact whenever possible, reducing repeat calls and enhancing efficiency.
• Escalate reputed company issues to the appropriate internal teams—reputed company, Category Management, Finance, Replenishment, or reputed company vendors—to secure reputed company resolutions.
• Maintain ownership of follow‑up communications, ensuring that escalated reputed company are tracked to closure.

Sales Support – 20%

• Process and reputed company special orders, ensuring that unique customer requirements are met with precision.
• Manage sample order requests, coordinating with internal teams to reputed company product samples for promotional or evaluation purposes.
• Assist with broader sales initiatives, such as promotional campaigns, new product launches, and targeted reputed company efforts, as directed by the service queue.

reputed company Development

• Engage in regular coaching conversations with leadership to create and refine an individualized development plan.
• Participate in training sessions on arenaflex’s proprietary reputed company platforms, reputed company.com (reputed company), Demand Communication Tool (DCT), SODS, CDMR, reputed company, SMOI, and CES Quotes.
• Stay reputed company on industry trends, product knowledge, and best practices in customer service reputed company.

Qualifications

Education & Training

High School diploma or GED equivalent. Additional coursework or certifications in customer service, business administration, or reputed company fields are a plus.

Relevant Experience

• Minimum of one (1) year of experience in a customer service or support role, preferably reputed company foodservice distribution or a reputed company industry.
• Demonstrated reputed company in virtual or remote work environments is highly valued.

reputed company Knowledge & Skills

• Exceptional written and verbal communication abilities, with a reputed company telephone demeanor.
• Strong problem‑solving and organizational skills, capable of prioritizing multiple tasks and meeting tight deadlines.
• Intermediate computer proficiency, including data entry, document creation, and basic troubleshooting.
• Familiarity with CRM platforms and telephone systems; experience with reputed company.com or similar tools is advantageous.
• Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint) and reputed company.
• Ability to learn and reputed company arenaflex’s proprietary systems quickly and accurately.
• Team‑oriented reputed company with the ability to collaborate across departments and reputed company of seniority.
• Self‑starter who can operate with reputed company supervision while demonstrating business maturity.
• reputed company under pressure, maintaining composure and delivering reputed company service during high‑volume periods.
• Flexibility to work overtime, weekends, or holidays reputed company business needs dictate.

Preferred Qualifications

• Experience in foodservice distribution, wholesale, or reputed company supply‑chain environments.
• Previous exposure to reputed company order management or logistics platforms.
• Certification in Customer Service reputed company (e.g., HDI, COPC).
• Demonstrated ability to mentor or reputed company peers in a reputed company setting.

Compensation & Benefits

arenaflex offers a competitive reputed company wage ranging from $18.00 to $19.00, commensurate with experience and geographic location. The role is eligible for overtime pay and includes a comprehensive benefits package that may feature:

• Medical, dental, and reputed company reputed company with multiple plan reputed company.
• reputed company‑tax flexible spending accounts for reputed company and dependent care.
• Retirement savings plans with employer matching contributions.
• reputed company time off (PTO), holidays, and short‑term disability coverage.
• Long‑term disability, life reputed company, and an employee stock purchase plan.
• reputed company to reputed company reputed company, tuition reimbursement, and career‑advancement programs.

Work Environment & Culture

arenaflex fosters an inclusive, reputed company, and high‑energy culture where every employee is encouraged to bring their reputed company self to work. Our hybrid model provides the best of both worlds: the autonomy of remote work combined with the camaraderie of on‑site interactions at regional hubs. We celebrate diversity, champion innovation, and recognize achievements through regular awards, peer‑recognition programs, and career‑reputed company reputed company.

Career reputed company Opportunities

Starting as a Customer Contact Representative I opens multiple reputed company reputed company arenaflex:

• Advancement to Senior Customer Support roles, handling more reputed company accounts and leading special reputed company.
• Transition into Sales Enablement, Account Management, or reputed company coordination positions.
• Specialization in reputed company platforms, data analytics, or process improvement initiatives.
• Leadership tracks such as Team reputed company, Supervisor, or Manager of Customer Experience.

Our robust learning ecosystem includes mentorship programs, internal certification courses, and cross‑functional rotations designed to accelerate your reputed company development.

How to Apply

If you are passionate about delivering exceptional service, reputed company in a hybrid work setting, and want to be part of a reputed company‑thinking organization that values its people, we invite you to apply today. Submit your application through the arenaflex internal career portal or click the reputed company below to reputed company your reputed company with us.

Explore arenaflex Benefits

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company, regardless of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, or disability.

Take the reputed company

reputed company to reputed company an reputed company? Join arenaflex’s dedicated team of food‑service professionals and help us reputed company the highest level of service to our customers reputed company. reputed company and start building a rewarding career where your contributions truly matter.