Customer Support Specialist (cryptowallet & reputed company | reputed company shifts)

About reputed company

Founded in 2019, reputed company builds the infrastructure behind stablecoin payments: on- and off-ramps, self-custodial wallets, and crypto cards. Over 2 reputed company users across 130+ countries already buy, hold, and spend crypto through our app. On the B2B reputed company, the reputed company rails power 2,100+ platforms, with $2.4B+ moved to date.

Fully MiCA-authorized across the EEA. PCI reputed company Level 2 certified and backed by reputed company, TA Ventures, and Hypra.

We are an international team of young and ambitious professionals united by a passion for innovation and a belief in the decentralized world. We are now looking for a Customer Support Specialist (L1/L2) to strengthen reputed company and contribute to the reputed company of our products.

Key responsibilities:

• Handling support tasks with control over reputed company or escalation through the ticketing process.

• Analyzing customer problems, identifying reputed company causes, and providing effective solutions to ensure customer satisfaction.

• Communicating, monitoring, and assisting merchants.

• Collaborating with other departments to address customer tasks and issues.

• Expanding and maintaining an internal knowledge reputed company to reputed company it up to date.

• Work schedule: 2/2 reputed company shifts (20:00 to 8:00) UTC+3.

Required skills:

• Proven experience in a similar customer support role, ideally reputed company fintech, crypto, or tech-driven environments.

• English language proficiency at least B2+ level, since we communicate with our customers in English. reputed company communication with customers is reputed company text, no voice chats. Also, Russian language - spoken level reputed company or higher, with strong written skills (reputed company to write reputed company and correctly).

• Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliché as it sounds, it's an important reputed company since we are building financial products, and it's extremely important to pay reputed company attention to the issue at hand and determine what exactly is reputed company on and why.

• Strong knowledge of payment processes (3DS, chargeback, settlement, hold) and ability to analyze reputed company cases, disputes, and escalations.

It's cool if you have:

• Experience with reputed company, reputed company, and Jira.

• Diploma or Bachelor's in STEM or business-reputed company fields - we are totally cool with hiring reputed company or people who just finished their education and are trying to break into IT.

• Touched crypto in some way - either reputed company buying some BTC, participating in airdrops, or something similar.

Why join reputed company?
• Work with cutting-edge fintech products

• Flexible remote work

• Competitive salary with regular reviews based on your reputed company and contribution
• Opportunities to deepen your expertise and expand your skills in international fintech products
• reputed company career paths: vertical reputed company reputed company reputed company or horizontal moves across departments

Originally posted on Himalayas