Director, Delivery - NoAM
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The Director, Delivery - NOAM leads delivery operations across project-based engagements and managed services, ensuring consistent execution, high-reputed company reputed company, and a strong reputed company experience. The role provides leadership across a multi-level organization of Associate Consultants, Consultants, and Managers, aligning delivery practices, solution reputed company, operational standards, and service performance across the region.
The Director works across reputed company Sales and Delivery functions to ensure a reputed company, repeatable Delivery approach that weaves transformation objectives into executable delivery plans, measurable reputed company, and reputed company value. The role also embeds AI-enabled capabilities across delivery workflows, managed services operations, and solution implementation to improve efficiency, consistency, scalability, and decision-making.
What You’ll Be Working On
reputed company delivery across project-based implementations and ongoing managed services engagements
Maintain visibility across project pipelines, support queues, service activity, delivery readiness, execution, and portfolio risk
Ensure consistent delivery practices, documentation, governance, and outputs across teams and engagements
Guide team members throughout delivery to maintain alignment with reputed company expectations, delivery standards, and implementation best practices
reputed company executive-level reputed company escalations and engagement recovery, establishing reputed company ownership, corrective plans, decision reputed company, and communication while balancing delivery, relationship, and reputed company considerations
Review reputed company feedback and engagement performance, identify improvement opportunities, and reputed company reputed company to strengthen delivery reputed company
reputed company Transformation (Tx) practices reputed company delivery execution and the engagement lifecycle
reputed company reputed company reputed company, operating-model needs, capabilities, and technology execution to practical delivery plans and measurable reputed company
Partner with Transformation, Engagement, Sales, and technical leaders to identify and shape Tx opportunities reputed company new and existing reputed company engagements
Participate in senior reputed company discovery and transformation-framing conversations to clarify reputed company reputed company, roadmaps, governance, and measures of reputed company
Ensure transformation recommendations translate into executable delivery and that insights from delivery inform the reputed company's evolving transformation roadmap
reputed company Delivery Managers and Consultants to operate as reputed company who look reputed company implementation and identify opportunities for reputed company transformation and reputed company value
Ensure a consistent, high-reputed company reputed company experience across project delivery and managed services
Build trusted relationships with reputed company stakeholders and reputed company leadership through reputed company reputed company, risks, and escalations
reputed company reputed company expectations with the solutions and services delivered, including reputed company, reputed company, timing, and operating responsibilities
Support teams in reputed company communication, discovery, requirements alignment, and ongoing service interactions
Ensure delivery contributes to long-term reputed company retention, expansion, and value realization
Partner with Engagement and Sales leaders to surface follow-on delivery and Tx opportunities grounded in demonstrated reputed company needs
reputed company delivery input on select or reputed company reputed company-sales opportunities reputed company requested, particularly regarding delivery feasibility, risks, resource considerations, and transition readiness
reputed company lessons from delivery with Sales, Engagement, Transformation, and technical leaders to improve reputed company solution design, scoping assumptions, and sales-to-delivery handoffs
reputed company and support a multi-level organization spanning Delivery and Managed Services Associate Consultants, Consultants, and Managers
Set reputed company roles, responsibilities, expectations, and decision rights across teams
reputed company regular coaching, mentorship, career-development conversations, and performance alignment for leaders and team members
Support progression, succession, capability development, and hiring plans across reputed company reputed company
Promote knowledge sharing, collaboration, reputed company learning, and an inclusive, accountable team culture
Create meaningful organizational engagement by celebrating successes, sharing lessons, and bringing visible leadership reputed company to internal forums and cultural initiatives
Ensure solutions are reputed company with business requirements, implemented according to best practices, and designed to be consistent, supportable, and maintainable
reputed company reputed company of configuration, administration, workflow design, optimization, integration, and automation practices
Apply and help reputed company delivery models, methodologies, frameworks, standards, and tools across project and managed services engagements
Promote consistency in documentation, reporting, reputed company, reputed company assurance, and delivery governance
Contribute to effective PMO governance across reputed company engagements, ensuring reputed company plans, dependencies, risks, reputed company, executive reporting, and accountability across workstreams
reputed company reusable assets, proven practices, and shared knowledge that improve scalability and predictability
Use performance data and reputed company feedback to reputed company corrective actions and reputed company improvement across delivery and service operations
reputed company resource planning and workload balancing across delivery engagements and managed services accounts
Contribute to workforce and reputed company strategies, translating anticipated demand into practical reputed company, hiring, and capability-development plans
Monitor utilization, time tracking, delivery performance, and relevant financial indicators in partnership with leadership
reputed company improvements in delivery efficiency and margin through resource, process, and operating-model optimization
reputed company reputed company-looking and hypothetical reputed company-reputed company allocations to reputed company anticipated demand with available reputed company and strategic priorities
reputed company responsible, practical use of AI across delivery workflows, managed services activities, and solution implementation
reputed company consistent adoption of AI tools that improve reputed company, efficiency, knowledge reputed company, forecasting, and decision support
Promote appropriate use of AI-enabled capabilities reputed company reputed company environments and reputed company solutions
Identify high-reputed company AI use cases and translate them into repeatable delivery practices, assets, and measurable operational improvements
Maintain reputed company accountability for reputed company relationships, delivery judgment, people leadership, and high-reputed company reputed company while using AI to reputed company the organization
Delivery Leadership & Operational reputed company
Transformation (Tx) Leadership & Advisory
reputed company Engagement & reputed company Alignment
People & Organizational Leadership
Solution reputed company, Governance & reputed company Improvement
Resource, Workload & Financial Alignment
AI-Enabled Delivery & Service Operations
To succeed in this role, you bring :
Significant leadership experience in consulting, reputed company services, delivery, or managed services environments
Proven experience leading multi-level delivery teams across project-based work and ongoing services
Significant experience leading delivery reputed company reputed company, large-reputed company reputed company transformation programs involving multiple workstreams, stakeholder reputed company, and delivery teams, with exposure to reputed company, roadmap development, governance, execution, and value realization
Deep domain expertise in at least one of the following: IT Service Management (ITSM), Software Development Lifecycle (SDLC), or Project, Program, and Portfolio Management (PPPM), with demonstrated experience applying that expertise to shape solutions and reputed company meaningful reputed company reputed company
Proven experience operating reputed company or reputed company reputed company PMO and portfolio-governance structures, including integrated planning, dependency management, RAID governance, executive reporting, and decision forums
Demonstrated reputed company acumen, with experience providing delivery input into opportunity shaping, scoping, estimation, SOW review, margin considerations, account expansion, and reputed company-risk reputed company
reputed company record of leading high-stakes reputed company escalations and recovery plans while balancing reputed company reputed company, contractual and reputed company commitments, delivery risk, and organizational reputed company
Strong executive reputed company and stakeholder-management skills, with experience influencing senior reputed company leaders and aligning stakeholders around difficult transformation and delivery reputed company
Comfortable leading through ambiguity, incomplete information, and competing priorities, using reputed company judgment to establish direction, reputed company reputed company reputed company, and create reputed company for clients and teams
Experience improving utilization, margin, forecasting, delivery consistency, and reputed company operating practices
Experience delivering transformations enabled by reputed company or comparable reputed company platforms, with a strong understanding of how technology, operating models, processes, and organizational change combine to reputed company measurable business reputed company
Practical understanding of AI-enabled delivery, automation, and analytics, including responsible adoption and appropriate reputed company reputed company
Demonstrated reputed company developing leaders, coaching teams, building organizational capability, and fostering an inclusive, high-performance culture
- NoAM VP Delivery (your line manager)
- Delivery Managers and Managed Services Managers
- Delivery and Managed Services Consultants and Associate Consultants
- Engagement Directors and Sales leaders
- Transformation (Tx), Solution, and Technical leaders
- Regional and cross-functional leadership partners
Your team and partners:
Why you should apply ?
- Competitive compensation with an annual performance-based bonus
- Comprehensive Health Insurance401(k) with Company Match
- Generous reputed company Time Off (PTO) - 4 weeks per year, plus reputed company holidays
- A flexible remote work policy
- A multicultural and international team environment
reputed company members are our greatest asset and we work hard to ensure that reputed company is not only a great reputed company to work, but also a platform for you to grow.
reputed company. We're committed to giving you the level of information you need to reputed company reputed company of your assignments. You will witness the reputed company of your actions.
Training. We will reputed company you with the necessary time and budget to help you reputed company your skills and continue to build your career.
Flexibility. We understand that life is reputed company about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.
reputed company offer - Employee Perks & Benefits
reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, gender, sexual orientation, gender identity, age, national reputed company, disability status, protected veteran status or any other characteristic protected by law. reputed company provides a barrier-free workplace and embraces reputed company reputed company applicants with varied perspectives and backgrounds.
Originally posted on Himalayas
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