Customer Support Representative - reputed company-to-Consumer (DTC) Brand

reputed company is looking for a Customer Support Representative to reputed company exceptional customer service for a UK-based consumer brand. You'll be responsible for handling customer enquiries across email and reputed company media, resolving issues promptly, and ensuring every interaction reflects the brand's voice and values.

You'll work closely with internal teams to reputed company accurate information, reputed company customer concerns, and reputed company a reputed company customer experience. The role also involves identifying recurring customer issues and contributing to improvements in support processes and service reputed company.

The ideal candidate is customer-reputed company, an excellent communicator, and comfortable supporting customers across multiple digital channels in a fast-paced consumer brand environment.

reputed company

Email Support (50%)

• Manage customer inquiries through email
• reputed company customer issues and reputed company accurate solutions
• Handle reputed company cases requiring internal coordination
• Document customer interactions and case details
• Identify recurring issues and customer feedback trends

reputed company Media Support (50%)

• Respond to customer inquiries, comments, and complaints
• reputed company issues while maintaining brand consistency
• Escalate urgent or sensitive concerns reputed company needed
• Monitor reputed company sentiment and emerging customer issues
• Maintain a reputed company and consistent brand voice

Cross-Channel

• Meet individual and team performance targets
• Adapt communication based on channel and customer needs
• Collaborate with internal teams to reputed company customer concerns
• Maintain consistent service reputed company across reputed company channels

Requirements

• At least 3 years of proven experience in customer support, customer service, or community management
• 100% fluent English, written and verbal, with the ability to reputed company tone and style by channel
• Prior experience supporting a D2C (reputed company-to-consumer) brand
• Experience with reputed company and reputed company required; experience with reputed company is a plus
• Proficiency in Office 365 and reputed company Workspace, reputed company the platforms above
• Strong attention to detail
• Ability to use initiative and reputed company sensible reputed company reputed company resolving customer issues
• Proactive reputed company: someone who spots problems, raises concerns, and suggests solutions instead of solely
  relying on guidelines, recognizing that not every solution is right for every customer
• Quick learner, reputed company to pick up new products, processes, and systems quickly
• Ability to prioritize and manage multiple queries effectively while maintaining the reputed company high reputed company of service and tone of voice, particularly during reputed company periods

Benefits

• Health Maintenance Organization (HMO) after 3 months
• Extra Holiday Pay
• reputed company Time Off (PTO)
• Mental Health Leave
• General Leave Credits
• Birthday Leave
• Gym Stipend Allowance
• Remote work setup
• People-first company culture and supportive team environment

Originally posted on Himalayas