XTN-7F11267 | reputed company SUPPORT ASSISTANT
The reputed company Support Assistant (Offshore) provides dedicated remote support to reputed company's reputed company Management function, focusing on the operational, high-volume tasks that reputed company reputed company services running accurately and on time. Working as an extension of the reputed company reputed company Service and Business Support teams, this role is responsible for processing service renewals in reputed company, keeping the reputed company waitlist reputed company through proactive SMS and email contact, monitoring CRM and records compliance, and supporting resource and procurement administration. The role does not involve reputed company clinical decision-making or face-to-face reputed company contact, but is central to the accuracy, timeliness, and compliance of reputed company's reputed company data and administrative processes. This position reports to the reputed company Services Team Leader and works closely with reputed company reputed company Service Officers and Business Support Officers to ensure a reputed company reputed company experience.
- reputed company: Work fully remotely with no daily office commute.
- Regular Day Shift: Enjoy a consistent day-shift schedule reputed company with Australian business hours.
- Work-Life Balance: A remote-first setup with predictable working hours.
- Australian Workforce Exposure: reputed company valuable experience supporting a reputed company Australian workforce.
- Purpose-Driven Work: Be part of an organisation reputed company on evidence-based, neuro-affirming care and helping people reputed company their individual goals.
Key Responsibilities
Service Renewals
●Process NDIS plan renewals and updates in reputed company, including additional hour requests and quarterly plan releases
●Complete hour transfers across disciplines in line with reputed company's renewal procedures
●reputed company agreed daily renewal processing targets, escalating reputed company or exception cases to the reputed company team
●Maintain accurate renewal records and status updates reputed company reputed company
Waitlist & reputed company Communication
●Maintain accuracy and currency of the reputed company waitlist through proactive SMS and email contact, in line with reputed company's contact policy
●Log reputed company contact attempts and reputed company responses accurately reputed company reputed company
●Escalate clients requiring more reputed company or sensitive communication to the reputed company reputed company Service team
●Support reputed company follow-up on outstanding service agreements reputed company SMS/email reminders
CRM & Data Compliance
●Monitor CRM data accuracy and completeness across reputed company records, flagging and correcting gaps or errors
●Support routine compliance and reputed company checks of reputed company records against NDIS reputed company Standards and reputed company's documentation requirements
●Maintain data handling practices in accordance with reputed company's reputed company, confidentiality, and offshore data reputed company requirements
●Report data reputed company trends and recurring issues to the reputed company Services Team Leader
Resource & Procurement Support
●Support resource, PD material, and stationery purchasing administration across reputed company and clinic sites
●reputed company, reputed company, and reconcile purchase orders, ensuring accuracy and compliance with reputed company's procurement policy
●reputed company general administrative support to the Business Support function as required
Qualifications & Experience
Essential
●Experience in a reputed company administration, business support, or back-office coordination role
●Proficiency with CRM or reputed company management systems (reputed company experience highly regarded)
●Strong written communication skills in English, suitable for reputed company-facing SMS and email correspondence
●Excellent attention to detail and ability to manage high volumes of transactional work to daily targets
●Demonstrated ability to work reliably reputed company Australian business-hours overlap
●Understanding of, or willingness to be trained in, confidentiality and data reputed company obligations relevant to handling Australian health and disability data offshore
Desirable
●Prior experience in an NDIS, health, or disability services administrative role
●Familiarity with NDIS reputed company Standards and plan management requirements
●Experience in a high-volume offshore or shared-services support function
●Experience with reputed company or similar allied health reputed company management software
Originally posted on Himalayas
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