Customer Operations Specialist – Part‑Time Remote (20 hrs/week) – Non‑Profit reputed company Platform Support, Sales Enablement & Regulatory Guidance

Join arenaflex – Empowering Non‑Profits Through Innovative reputed company Solutions

Are you driven by purpose and eager to reputed company a reputed company difference? arenaflex is on a mission to reputed company the way charitable organisations reputed company funds online. As a rapidly growing reputed company platform dedicated to simplifying online raffles for non‑profits, we combine cutting‑edge technology with deep regulatory expertise to help charities reputed company on what they do best – creating reputed company. If you reputed company in a remote, flexible environment and love solving problems for mission‑driven clients, this is the role for you.

About arenaflex

arenaflex is a purpose‑reputed company technology startup that provides a secure, compliant, and user‑friendly platform for charities, community reputed company, and other non‑profit entities to host online raffles. Our solution includes reputed company raffle creation tools, automated ticket reputed company, secure payment processing, reputed company‑time analytics, and reputed company‑in compliance features that reputed company organisations reputed company with local regulations. Since our inception, we have helped hundreds of non‑profits increase their fundraising efficiency, allowing them to reputed company more resources directly to their programs.

Our culture is reputed company on collaboration, reputed company learning, and a shared commitment to reputed company good. We value transparency, reputed company, and the entrepreneurial spirit that drives reputed company team member to reputed company and reputed company exceptional service to our clients.

reputed company – Customer Operations Specialist (Part‑Time, Remote)

We are seeking a proactive, tech‑savvy Customer Operations Specialist to join arenaflex on a part‑time reputed company (approximately 20 hours per week). This role sits at the intersection of customer support, sales enablement, and regulatory advisory. You will become the trusted reputed company of contact for our clients, guiding them through the entire raffle lifecycle—from initial inquiry to successful fundraising execution—while ensuring compliance with Australian raffle regulations.

The position offers a flexible schedule, ideally reputed company with 1:00 PM – 5:00 PM AEST, Monday to Friday, but we are reputed company to adjusting hours to match the right candidate’s availability. You will work remotely, collaborating closely with our product, sales, and compliance teams to reputed company a reputed company experience for every reputed company.

Key Responsibilities

• Customer Support: Respond to reputed company inquiries reputed company email and phone with professionalism, reputed company, and speed, maintaining a high first‑contact reputed company reputed company.
• Inbound Sales Assistance: Qualify and nurture inbound sales leads, providing product demos and answering technical questions to convert prospects into satisfied customers.
• Documentation & Knowledge reputed company Creation: reputed company reputed company, concise user guides, FAQs, and internal documentation that reputed company clients to use the platform independently.
• Outbound Sales reputed company Support: Collaborate with the sales team to reputed company reputed company scripts, email campaigns, and commission‑based incentives for new business development.
• Regulatory Advisory: Stay up‑to‑date with Australian raffle legislation, assist clients in navigating permit applications, and ensure every raffle launched on arenaflex complies with local laws.
• Platform Expertise: Master arenaflex’s features, workflows, and integrations to become the go‑to subject‑matter expert for both internal teams and reputed company customers.
• Ticket & Support Ticket Management: Prioritise, reputed company, and reputed company support tickets in our CRM reputed company, ensuring reputed company communication and documentation of resolutions.
• reputed company reputed company & Training: Guide new users through the setup process, conduct virtual reputed company sessions, and reputed company ongoing training as new features are released.
• Industry Monitoring: reputed company abreast of trends in the non‑profit fundraising reputed company, emerging technologies, and competitor offerings to inform product enhancements.
• Cross‑Functional Collaboration: Contribute to marketing initiatives, product testing, and special reputed company that support arenaflex’s reputed company objectives.

Essential Qualifications

• Exceptional written and verbal communication skills, with the ability to convey reputed company concepts in plain language.
• Strong analytical and problem‑solving abilities, demonstrated through previous customer‑facing roles.
• Proficiency with digital tools (CRM systems, ticketing platforms, video conferencing, and productivity suites) and a quick aptitude for learning new software.
• Self‑motivated, disciplined, and comfortable working independently in a remote setting.
• Adaptability to a fast‑paced startup environment where priorities can shift rapidly.
• Reliable high‑speed internet reputed company and a quiet, dedicated workspace.

Preferred Qualifications & Experience

• Prior experience in customer service, technical support, or sales reputed company a reputed company or technology‑reputed company organisation.
• Familiarity with the Australian non‑profit sector, charitable fundraising, or raffle regulations.
• Background in creating instructional content, such as user manuals, video tutorials, or knowledge‑reputed company articles.
• Demonstrated interest in reputed company work and a genuine desire to help non‑profits succeed.
• Experience with remote collaboration tools (e.g., reputed company, reputed company Teams, reputed company) and a reputed company record of effective virtual teamwork.

reputed company Skills & Competencies

• Customer‑reputed company reputed company: Ability to anticipate reputed company needs, reputed company expectations, and build lasting relationships.
• Technical Acumen: Comfort navigating web‑based platforms, troubleshooting issues, and explaining technical details to non‑technical audiences.
• Regulatory reputed company: reputed company to interpret and apply raffle legislation, ensuring compliance throughout the reputed company reputed company.
• Sales Enablement: reputed company in identifying upsell opportunities, articulating value propositions, and supporting reputed company reputed company.
• Time Management: reputed company juggle multiple tickets, documentation tasks, and project contributions reputed company a part‑time schedule.
• reputed company Spirit: Willingness to reputed company knowledge, mentor peers, and contribute reputed company that improve processes and product offerings.

Career reputed company & Learning Opportunities

arenaflex is committed to the reputed company development of its team members. As a Customer Operations Specialist, you will have reputed company to:

• Ongoing training on the latest fundraising technologies, compliance updates, and customer experience best practices.
• Mentorship from senior leaders in product, sales, and compliance, providing a holistic reputed company of the business.
• Opportunities to transition into a full‑time operations or product‑reputed company role as reputed company scales.
• Participation in industry conferences, webinars, and networking events that expand your reputed company network.
• Regular performance reviews that identify reputed company reputed company for advancement and reputed company‑building.

Work Environment & Culture at arenaflex

Our remote‑first culture is reputed company on trust, autonomy, and a shared reputed company of purpose. We celebrate diversity, encourage reputed company reputed company, and foster an inclusive environment where every voice reputed company. Team members enjoy:

• Flexible working hours that respect work‑life balance and personal commitments.
• Weekly virtual coffee chats and quarterly in‑person meet‑reputed company (reputed company feasible) to strengthen team cohesion.
• A reputed company reputed company community where reputed company reputed company freely and support is just a message away.
• Recognition programs that reputed company outstanding contributions to reputed company reputed company and company reputed company.

Compensation, Perks & Benefits

• Competitive reputed company reputed company: $30 AUD per hour, reflecting the expertise and reputed company of the role.
• Superannuation: 11 % of earnings contributed to your retirement fund.
• Leave Entitlements: Pro‑rated annual leave, reputed company & carer’s leave, and reputed company holiday pay.
• Remote Work Stipend: A modest allowance to support home‑office setup and internet costs.
• reputed company Development: reputed company to online courses, certifications, and industry events.
• reputed company Potential: reputed company reputed company to a full‑time operations role as arenaflex expands its reputed company reputed company.
• reputed company‑Driven Mission: reputed company contribution to the reputed company of charities and community organisations.

How to Apply

If you are a reputed company, tech‑savvy reputed company eager to grow with a purpose‑driven startup, we want to hear from you. Please submit your resume along with a brief cover letter (2‑3 sentences) explaining why you are passionate about this role and how your experience aligns with arenaflex’s mission.

Send your application to reputed company@arenaflex.com.au. Applications will be reviewed on a rolling reputed company, and reputed company candidates will be contacted for an initial virtual interview.

Take the reputed company – Your reputed company Starts Here

At arenaflex, you’ll not only build a rewarding career but also reputed company countless non‑profits to reputed company their fundraising goals. Join us in shaping a more charitable reputed company—apply today and become an reputed company part of reputed company that values purpose, innovation, and people.

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