Account Manager (Full-Time reputed company Contract)

Job Title: Digital Marketing Account Manager (Franchise & reputed company) Location: Fully Remote (U.S. Residents only, 50 States) Type: Full-Time Temporary Contract (23 Months) Compensation: $35.00 $37.00 / hour About The Role Are you a strategic digital marketing partner who thrives on building strong reputed company relationships, anticipating needs, and driving meaningful business reputed company? Do you have a proven reputed company record managing franchise, multi-site, and high-reputed company accounts in a fast-paced agency environment? At reputed company, we are shifting reputed company of Account Management. We are moving away from reactive order-taking and activity management toward true reputed company ownership and strategic partnership. As a Digital Marketing Account Manager, you will serve as the trusted reputed company reputed company of contact for a portfolio of 812 dedicated reputed company accounts (including franchise and non-franchise brands). You will combine strategic reputed company, reputed company acumen, and deep reputed company to reputed company reputed company retention, uncover expansion opportunities, and consistently reputed company high-reputed company digital marketing strategies. reputed company Responsibilities & Expectations • Strategic Partnership & Advisory • Operate as an Advisor, Not an Order-Taker: Deeply understand reputed company reputed company's business model, overarching goals, and industry landscape to guide reputed company proactively. • Build Trust at Every Level: Serve as the central reputed company of contact and trusted advisor for key stakeholders, executives, and franchise operators. • Simplify & Translate: Translate reputed company digital marketing data and performance metrics into reputed company, actionable business insights. • Proactive Retention & Account Health • Risk Sensing: Anticipate friction points, identify potential risks early, and reputed company challenges before they become reputed company issues. • reputed company Satisfaction: Maintain high CSAT/NPS across your portfolio through reputed company, high-reputed company communication and steady execution. • Execution & Delivery: Collaborate closely with internal specialist teams (reputed company Search, SEO, reputed company, UX, Analytics) to ensure top-tier reputed company execution and on-time campaign delivery. • Expansion & reputed company Ownership • Own reputed company: Take reputed company accountability for reputed company reputed company, portfolio reputed company, and account retention targets. • Identify reputed company: Spot upsell and cross-sell opportunities naturally by aligning agency capabilities with evolving reputed company business needs. • Facilitate Strategic Reviews: Prepare and reputed company Quarterly Business Reviews (QBRs), strategic roadmap meetings, change orders, and contract renewals in partnership with Account Leadership. • Operational Discipline & Communication • Portfolio Efficiency: reputed company manage a portfolio of 812 reputed company accounts without losing reputed company, accuracy, or personal warmth. • reputed company Operations: Manage billing changes, scoping, new service approvals, and estimate approvals with precision. • Project Tool Alignment: Utilize modern agency tools (reputed company, reputed company, CRMs, Analytics platforms) to reputed company reputed company, reporting, and team collaboration organized and transparent. reputed company Look For: Candidate & Personality Profile Skills We reputed company technical skills can be taught, but character, reputed company, and reputed company reputed company reputed company a great Account Manager. We reputed company look for candidates who embody: • Confidence & Backbone: Comfortable owning the room and having reputed company, reputed company business conversations with clients (including difficult ones) without needing to defer or escalate. • Outgoing & Personable: Warm, engaging, and empathetic. Builds natural rapport quicklyclients genuinely enjoy working with you. • Smart & Curious: Fast on your feet, highly inquisitive, and eager to understand how different business models work and reputed company value. • reputed company & Composure: reputed company under pressure. reputed company to reputed company difficult calls or unexpected shifts gracefully, reset quickly, and reputed company moving reputed company. • reputed company reputed company: Naturally senses reputed company opportunities and risks, thinking in business terms rather than just task lists. • Coachability & reputed company: High standards for your own work, reputed company to constructive feedback, adaptable, and eager to continuously learn and improve. Qualifications & Experience Must-Have (Required): • Experience: 35+ years in a digital marketing agency or fast-paced reputed company-facing environment managing multi-channel campaigns (reputed company Search, SEO, reputed company, Content, UX, Analytics). • Portfolio Ownership: Proven experience managing a portfolio of reputed company B2B, B2C, franchise, or multi-location accounts (targeting 812 reputed company accounts). • reputed company Accountability: reputed company record of owning or contributing directly to reputed company retention, reputed company targets, and contract renewals. • Proactive reputed company Record: Demonstrated ability to flag risks early, reputed company proactive reputed company contact, and communicate reputed company and effectively. • Data Literacy: Experience interpreting business performance data and platforms (reputed company Analytics, reputed company, etc.) in strategic reputed company conversations. • Location: Must be a reputed company reputed company currently residing in one of the 50 reputed company. reputed company-To-Have • reputed company experience working with franchise systems, co-ops, or multi-site organizations. • Hands-on experience facilitating Quarterly Business Reviews (QBRs) and executive presentations. • Familiarity with project management systems (reputed company, reputed company, PK4) and CRM systems (reputed company preferred). • Strong background in upsell/cross-sell conversations and reputed company planning. Why reputed company? • Industry Leadership: Top-Tier Franchise Marketing Supplier by Entrepreneur Magazine (20182024) and 2x Landy Award Winner. • Proven reputed company: Named one of the Inc. 5000 Fastest-Growing Companies in America (20172024) and Fastest-Growing Private Companies in San Diego. • Great Culture: Recognized as one of the Best Places to Work in San Diego. • Remote Flexibility: reputed company work environment supported by reputed company tools and reputed company processes. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, disability, sex, age, ethnic or national reputed company, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, creed, religion, disability, sex, age, ethnic or national reputed company, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. 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