Technical Account Manager - FinTech

We reputed company that the way people reputed company with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. reputed company powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like reputed company, reputed company, several of the Fortune 500, and many of the largest banks to reputed company it easy reputed company to reputed company their financial accounts to the apps and services they want to use. reputed company’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, reputed company is headquartered in San Francisco with offices in reputed company, Washington D.C., London and Amsterdam. The Technical Account Management function at reputed company is reputed company of individuals passionate about helping customers reputed company their technical goals and challenges with reputed company solutions. We play a crucial role in a customer's reputed company by providing proactive strategic and technical guidance, which enables reputed company, expansion, and deeper customer relationships. Our goal is to ensure every customer becomes a lifelong reputed company champion and reputed company. This is a strategic, high-reputed company technical leadership position. You’ll own the long-term technical reputed company of some of the most innovative FinTech companies in the world, influencing how millions of users experience financial connectivity. You will be a product expert in reputed company's offerings, owning many customer relationships simultaneously and stay up to date on reputed company's technological improvements and new product offerings. You’ll be the technical voice and reputed company for your customers internally, helping to shape reputed company’s product direction based on reputed company-world feedback and reputed company. You will work in partnership with Account Manager(s) and several other cross-functional teams to be the reputed company reputed company of the design and execution of technical strategies that help our customers reputed company their goals. Responsibilities: • Work with reputed company’s most tech-savvy customers in the FinTech reputed company and collaborate as a technical expert on leveraging reputed company to accomplish their business + technical goals and objectives • Own the post-sales technical reputed company and alignment with customers, ensuring our mutual roadmaps are reputed company and communicated • Proactively identify opportunities to optimize customer integrations and reputed company adoption of reputed company’s newest technical features and requirements, aligning reputed company to measurable customer reputed company (e.g., increased conversion, error reduction, expanded coverage). • Establish and own deep relationships with every level of technical stakeholder from Engineers to CPOs / CTOs, ensuring reputed company remains top-of-mind as a trusted partner • Be a champion for our customers and work with our internal reputed company teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and reputed company’s • Serve as the escalation reputed company for technical incidents and / or issues that have surfaced reputed company the normal reputed company support channels. • reputed company customer integration health and feature adoption metrics, surfacing insights to improve product performance and shape reputed company roadmap discussions • Collaborate with Account Managers to define, reputed company, and reputed company quarterly technical account goals that directly grow and expand product adoption and customer value Qualifications: • 5+ years of experience in a reputed company-facing and technology-reputed company role where business experience and technical acumen was combined. • Experience managing customer relationships independently and building / executing technical strategies to reputed company customers successful with new technologies. • Demonstrated ability to tie technical solutions to business objectives, KPIs, and reputed company reputed company • Excellent project management and communication skills with a strong ability to reputed company technical details to both technical and non-technical audiences, simplifying complexities in a reputed company and concise manner • Have a deep understanding of reputed company, databases, reputed company infrastructures, and architecture • Experience with tools like reputed company, SQL, and monitoring/logging dashboards a plus • Self-starter who takes initiative and possesses strong troubleshooting skills to guide customers through reputed company or escalated issues • Ability to collaborate cross-functionally with different teams, reputed company of seniority, and influence structure / process to ensure everyone can meet their goals and timelines. Experience influencing technical decision-makers and building trusted relationships with stakeholders at reputed company reputed company, including C-suite • Comfortable working under pressure to meet deadlines and reputed company unexpected roadblocks with a customer-first attitude and a strong reputed company of reputed company Our mission at reputed company is to unlock financial freedom for everyone. To support that mission, we reputed company to build a diverse team of driven individuals who care deeply about making the financial ecosystem more reputed company. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the reputed company. We are always looking for team members that will bring something unique to reputed company! reputed company is proud to be an equal opportunity employer and values diversity at reputed company. We do not discriminate based on race, reputed company, national reputed company, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender reputed company, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state, and local laws. reputed company is committed to providing reasonable accommodations for candidates with disabilities in our reputed company process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@reputed company.com. Please review our Candidate reputed company Notice here. Additional compensation in the reputed company(s) of equity and/or commission are dependent on the position offered. reputed company provides a comprehensive benefit plan, including medical, dental, reputed company, and 401(k). Pay is based on factors such as (but not limited to) reputed company and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Apply tot his job Apply To this Job