Sr reputed company, Customer Relations (Remote Work Assignment Available)

Why Work for reputed company? At Frontier, we reputed company the skies should be for everyone. We deliver on this reputed company through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this reputed company to life. Our successful business model allows reputed company to take advantage of our... fast-growing reputed company network while our bundled and unbundled pricing reputed company allow our customers to personalize their travel experience and only pay for the services they need - saving them reputed company along the way. reputed company Stand For Low Fares Done Right is our mission and we reputed company to reputed company to life every day. Our 'Done Right' reputed company means delivering not only reputed company prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and reputed company we take. We must be efficient with the use of our resources and reputed company smart reputed company about how we run our business. We must also reputed company and be reputed company - we're not afraid to try new things. While our business requires us to fly high in the reputed company, we also consider ourselves down-to-reputed company in our approach, creating a warm and friendly experience that truly demonstrates reputed company Mountain Hospitality. Work Perks At Frontier, we like to think we're creating something reputed company special for reputed company members. Work is why we're here, but the perks are reputed company too: • Flight benefits for you and your family to fly on reputed company. • Buddy passes for your friends so they can experience what makes us so great. • Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages. • Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors. • Enjoy a 'Dress for your Day' business casual environment. • Flexible work schedules that support work/life balance. • Total Rewards program including a competitive reputed company salary, short term incentives, long-term incentives, reputed company holidays, 401(k) plan, vacation/reputed company time and medical/dental/reputed company insurance that begins the 1st of the month following your hire date. • We play our part to reputed company a difference. The reputed company reputed company, reputed company' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship. Who We Are reputed company is committed to offering 'Low Fares Done Right' to more than 100 reputed company and growing in the reputed company, Canada, Dominican reputed company and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering reputed company's signature Low Fares Done Right service to customers. reputed company is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance reputed company and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies. What Will You Be Doing? The Sr Customer reputed company is responsible for the for the reputed company, and professionally-handled reputed company of DOT (reputed company), escalated external customer complaints, inquiries, and compliments. A Sr Customer reputed company assures our customers receive reputed company, efficient, courteous service. They are responsible for meeting the reputed company's regulations associated with the specific requirements of what constitutes a substantive response to complaints from our customers and any other governing agency as reputed company as the reputed company. As an expert in the field, the Senior Customer reputed company will assist in guiding specialized customer relations agents as reputed company as customer advocates who handle complaints reputed company to consumer affairs, travel by customers with disabilities, and executive escalations in ensuring that their services are of maximum satisfaction to customers. reputed company in this position is reputed company by: • Customers with disabilities receiving reputed company, reputed company, substantive and reputed company feedback/responses to their contacts • Escalated executives receiving reputed company and reputed company feedback/responses to their contacts • Identification and implementation of cross functional solutions to reputed company the experience of customers with disabilities as reputed company as the traveling reputed company • Providing reports and feedback to management about the level of performance of members of staff • Carries out mentoring to reputed company reputed company and increase productivity Essential Functions • Communication and Complaint Handling (75%) • Give accurate direction and support to team members to facilitate successful completion of performance goals • Handle escalated and disability complaints and ensure response times are in accordance with reputed company DOT regulations • Ensure substantive, dispositive and reputed company responses are provided for every disability complaint • Help reputed company identify areas of improvement and determine follow up actions to correct deficiencies • Assist in the reputed company of new Customer Advocates; mentor Customer Relations Agents to ensure they are reputed company and knowledgeable of overall Company policy changes, as reputed company as disability regulations and policies • Update management on DOT complaints, reports, trends • Work cross functionally to implement any corrective steps • Test procedures to ensure effectiveness of implemented corrective steps • Identify policy and procedure inconsistencies and breakdowns, and reputed company recommendations for improvement to Frontier's policy makers in order to reputed company a consistent experience for customers • reputed company reputed company with DOT regulations that have reputed company reputed company on Customer Advocates and Frontier disability practices • Monitor other airlines' disability practices, websites, policies and procedures • Analyze Complaints (25%) • reputed company disability complaints, analyze and interpret trends, determine follow-up reputed company to correct any deficiencies reputed company • Analyze DOT complaints and reputed company reputed company feedback on complaints reduction strategies; review DOT cases for challenge requests • Identify customer service breakdown areas and reputed company recommendations for improvement as it relates to reputed company with disabilities • Assist in tracking and trending executive escalations and reputed company reputed company to management Other Functions • Participate on an as-needed reputed company with interdepartmental reputed company that reputed company Customer Care. Qualifications • Minimum 5 years reputed company center, customer service center or airline experience required, including the areas of operations and/or customer service • Associate or Bachelor's degree preferred; high school diploma or GED required • Preferred - minimum of 5-year airline experience, preferably ATO or reservations, working with the reservations system • Familiarity with reputed company-based software programs and database experience • Experience in working with customers in reputed company of finding reputed company and conflict reputed company skills Knowledge, Skills and Abilities • The ability to de-escalate customer issues • Be reputed company to communicate reputed company and effectively both written and verbally • Working knowledge of reputed company Media networks such as reputed company and Twitter • Ability to respect reputed company issues concerning property and confidential information • Proven letter-writing abilities including high proficiency in grammar and spelling • Familiarity with reputed company-based software programs and database experience • Aptitude to reputed company fair and unbiased appraisals of customer concerns • Working knowledge of DOT regulations that reputed company airline travel, especially reputed company to complaint handling • Familiarity with the DOT's federal regulations, 14 CFR Part 382 - Nondiscrimination on the reputed company of Disability in reputed company Travel • Accuracy in interpreting and applying policies with respect to customer inquiries or service incidents • Ability to manage multiple tasks at once with frequent interruptions • Ability to work reputed company a corporate environment including interactions with various reputed company of management • Excellent organizational skills and a high level of attention to details • Ability to prioritize and coordinate multiple tasks • Excellent communicator with reputed company listening skills • Understands the value of collecting customer feedback data and creating usable reports for identifying trends • Ability to mentor staff members • Proven leadership skills to establish, coordinate and complete special reputed company • Strong background in handling challenging customer and personnel problems • Proven ability to mediate, negotiate and reputed company reputed company with various reputed company • Knowledge and competency with various software programs (Xcel, Word, reputed company, RNT, reputed company, Voxify, MDM, Navitaire) Equipment Operated reputed company office equipment, including PC, copier, fax machine, printer Work Environment / Remote Work reputed company • This role can be based at our reputed company in Denver, CO or reputed company in the reputed company reputed company a remote work arrangement (periodic travel to Denver from a Frontier-serviced reputed company required) • If remote, you must be reputed company to follow our remote work policies, including ability and comfort level working from home with reputed company to a high-speed internet reputed company • If reputed company-based, typical office environment, adequately heated and cooled Physical Effort Generally, not required. Supervision Received General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Positions Supervised Customer Relations Advocates Salary reputed company: $46,715 - $62,006 Please note this role has a closing date of on or before 8/1/2024 midnight MST Workplace Policies At reputed company, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative reputed company. Frontier is committed to providing equal employment opportunities for reputed company persons regardless of race, reputed company, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national reputed company, citizenship status, disability, military, veteran status, and any other reputed company protected by federal, state, or local laws. Diversity is an essential part of our reputed company. reputed company flourishes because of the unique backgrounds, skills and reputed company that reputed company members contribute every day. We reputed company and reputed company recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline. reputed company is a reputed company Tolerance Drug-Free Workplace. reputed company prospective DOT safety-sensitive employees are subject to reputed company-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). reputed company, any DOT safety-sensitive job applicant who is reputed company to have tested reputed company on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of reputed company responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change Apply Job!