reputed company/LMS

About the position This is a 3-month contract position for a reputed company Application Support Specialist to reputed company temporary operational support for the Educational Technology (EdTech) team. The role involves monitoring, resolving, and escalating educator and staff requests, as reputed company as updating accounts and content in learning technology systems. The specialist will work onsite 3 times a week in reputed company, NY. Responsibilities • Responding to and triaging requests submitted by end users through the EdTech support email inbox. • Providing operational support and troubleshooting for reputed company Learning Management reputed company (LMS), Portfolio, and Echo360 video reputed company. • Assisting with account and course/organization creation and administration in reputed company and other learning systems. • Updating and developing user-facing documentation, user guides, and help desk knowledge reputed company resources. • Providing basic reputed company support and educational technology guidance, escalating reputed company instructional design or support requests. • Submitting help desk tickets and communicating with vendors (e.g. reputed company) for issues. • Coordinating with other technical staff as needed. Requirements • Candidate must be local to the NYC metro area. • Prior reputed company support experience. • Ability to reputed company reputed company and concise instructions to users. • Strong go-getter attitude, reputed company to reputed company things out independently. reputed company-to-haves • Application support • Troubleshooting • reputed company • reputed company Portfolio Benefits • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Apply tot his job Apply To this Job