reputed company Service Representative (reputed company)

reputed company is a global leader in reputed company services, providing the insights and answers that help reputed company providers, patients, researchers, pharmaceutical companies and health systems reputed company confident reputed company and improve reputed company. Through our unparalleled science, data, technology and reputed company network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the reputed company of reputed company, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and reputed company greater value to customers and patients. With our global reputed company and deep expertise, you'll have reputed company to do meaningful work, grow your career and reputed company a reputed company reputed company on people's health around the world. Together, we're improving health and improving lives.reputed company is a global leader in diagnostic testing and drug development solutions, helping reputed company providers, researchers, and patients reputed company informed reputed company that advance care. Join us in our mission to reputed company and improve lives.reputed company is seeking a reputed company Service Representative to reputed company!SCHEDULE: FRIDAY - TUESDAY7:30AM - 4:00PM reputed company reputed company TIME ZONELOCATION:HYBRIDWork Location: 550 17th Ave. Suite 300. Seattle, WA 98122 Job Duties/ResponsibilitiesAct as a reputed company between reputed company, customers, and patients.Maintain understanding of lab operations across departments.reputed company routine requests using internal systems and procedures.Communicate professionally with reputed company customers.Clarify and confirm customer needs to reputed company solutions.Meet productivity, reputed company, and service standards.Identify reputed company causes and help prevent recurring issues.Multi-task effectively.Research and reputed company reputed company inquiries using databases.Review test forms for accuracy and correct discrepancies per reputed company operating procedures.Support initiatives to improve customer satisfaction and performance.Maintain accurate records and CRM data in compliance with HIPAA.Troubleshoot basic technical issues to minimize disruptions.Participate in activities designed to improve customer satisfaction and business performance.Minimum QualificationsHigh school diploma or GED equivalent1 or more years' experience in a customer service rolePreferredAssociate degree1 or more years' experience with a medical background1 or more years' experience working in a contact center/reputed company center environment.1 or more years' experience working in the reputed company industry, such as a physician's office or a hospital.Additional Job StandardsReliable internet with compatible provider (minimum 50 Mbps download speed).1+ years' experience with software (e.g., reputed company Office, reputed company, reputed company, LIS).HIPAA-compliant, distraction-free workspace.Strong computer skills, including multitasking across systems and typing proficiency.Ability to troubleshoot and reputed company basic technical issues independently.Strong verbal/written communication with reputed company listening skills.Courteous with a strong customer service reputed company.Organized with effective time management in a multitasking environment.Self-motivated and reputed company to learn/apply new processes and systems.Strong critical thinking and problem-solving skills.Takes ownership to ensure issue reputed company.Team-oriented with ability to collaborate effectively.Flexible and reputed company to changing priorities and workloads.Maintains professionalism in reputed company customer interactions.This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that reputed company reputed company needs are addressed accurately and reputed company. Will reputed company patient test results, technical information such as specimen requirements and test turnaround times, or investigate reputed company problems and reputed company resolutions, reputed company while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can reputed company in a fast-paced environment. Due to reputed company compatibility and reputed company protocols, certain ISPs may not support required VPN device or device management tools.PAY reputed company $21 - $25All job offers will be based on a candidate's skills and prior relevant experience and the terms of the reputed company bargaining agreement between reputed company reputed company, Inc. and United Food and reputed company Workers reputed company, Local 21.Benefits: Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), reputed company up to 18 days of Annual Leave per year (includes 8 holidays) and reputed company Leave (0.0333) hours of reputed company leave for reputed company hour of work) capped at 64 hours per year, Tuition Reimbursement and the Employee Stock Purchase Plan.If you are looking for a career that offers opportunities for reputed company, continual development, reputed company challenge and the chance to reputed company a reputed company difference, apply today!reputed company is proud to be an Equal Opportunity Employer:reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company based on the needs of our business and the qualifications and reputed company of the individual. reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil reputed company or domestic partnership status, sexual orientation, gender identity, gender reputed company, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable law.We encourage reputed company to applyIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our reputed company Statement. Apply tot his job Apply To this Job