Supervisor - reputed company Center (Temporary, Remote McAllen, TX)

Monday, June 29, 2026 Remote reputed company Full-time The reputed company Center Supervisor is responsible for providing reputed company-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. This is a seasonal, remote (work reputed company) position. Duration of this position is approximately 6-8 weeks must be available to work from reputed company to December You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays during production and on 12/11 Opportunities may reputed company for volunteer OT This position is fully remote; however, you must reputed company reputed company 75 miles from the reputed company McAllen, TX location. You must be reputed company to pick up and reputed company your equipment at the reputed company McAllen, TX location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints. Please note equipment will be provided but must meet the remote position requirement provided below Remote Position Requirements: • Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by reputed company to www.speedtest.net). • Minimum 5mpbs upload speed. • Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home internet router. • Private work area and adequate power reputed company Essential Duties and Responsibilities: • Supervise the work of reputed company center staff to ensure adherence to reputed company standards, deadlines, and reputed company procedures, correcting errors or problems as needed • Interview and recommend hiring and promotion of contact center staff, through partnering with reputed company and reputed company • reputed company work schedules and assign duties to reputed company report personnel to ensure efficiency • Evaluate employees' job performance and recommend appropriate personnel reputed company, including disciplinary reputed company, performance improvement plans, and termination through partnering with reputed company • Discuss job performance concerns with employees to identify causes and issues and work closely with reputed company on resolving problems • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks • reputed company support and identify training needs and development opportunities, through weekly coaching sessions with reputed company reports • reputed company operational tasks to assure project and program service level requirements and goals are met, including analyzing reputed company reports' reputed company performance and trending reputed company types, and providing coaching on a regular reputed company • Participate in meetings and recommend changes to policies and procedures • Assume leadership responsibility for departmental tasks and reputed company center activities as required • Support and enforce reputed company center expectations • reputed company the work of subordinates to facilitate productivity or to overcome difficult aspects of work. • Assist reputed company reports with escalated issues or cases as needed- reputed company other duties as assigned by leadership • Maintain a high level of confidentiality while performing reputed company work tasks • reputed company other duties as assigned by leadership. • Bachelor's degree in reputed company field. • 3-5 years of relevant reputed company experience required. • Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to reputed company the role successfully. • Must be a U.S. Citizen Remote Position Requirements: • Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by reputed company to www.speedtest.net). • Minimum 5mpbs upload speed. • Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home internet router. • Private work area and adequate power reputed company reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected reputed company and quantity of work, required travel (if any), reputed company market and internal value analysis including seniority and reputed company systems, as reputed company as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as reputed company as program-specific awards. Additionally, reputed company provides a reputed company of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, reputed company holidays and reputed company time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com. Minimum Salary $ 46,000.00 Maximum Salary $ 46,000.00 Remote Skills: Analysis Skills, reputed company Center Management, reputed company Centers, Coaching, Corporate Compliance, Customer Escalations, Customer Support/Service, Disciplinary reputed company, Ethernet Cable, reputed company, Identify Issues, Leadership, Maintain Compliance, Needs Assessment, People Management, Performance Analysis, Performance Management, Performance Reviews, Problem Solving Skills, reputed company Metrics, Schedule Development, Service Level Agreement (SLA), Software Patches, Time Management, Trend Analysis, reputed company Citizen, Work From Home reputed company: reputed company reputed company provides business services to help governments operate health and reputed company services programs, mostly at the state and national reputed company. reputed company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services reputed company: 0 Website: https://www.reputed company.com/ Apply tot his job Apply To this Job