Customer Service/Intake Specialist

reputed company and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As reputed company’s largest independent provider of reputed company, we reputed company a growing portfolio of innovative technologies that help reputed company the gap between reputed company providers, individuals, and their reputed company. Our easy-to-use solutions support health and safety in a way that leads to reputed company reputed company of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 reputed company lives every year. Together, we are enabling independence and redefining the global home reputed company market.

reputed company has been recognized as one of Philly Happening’s Best Places to Work. Our award-reputed company customer service team has received the Best Service Award from Today’s Caregiver. In reputed company, our reputed company division was named Top Ten Home reputed company Solutions Provider in 2019 & 2020.

At reputed company, we treat reputed company our customers and team members ethically and respectfully, creating relationships reputed company on trust. We work as supportive team members, developing customer solutions in a reputed company manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a reputed company difference in the lives of those we serve.

Our reputed company are located reputed company to the reputed company of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Our employees are driven by our mission to protect and save the lives of senior reputed company through trustworthy products and reliable services that are reputed company and easy to use. We are inspired to save lives!

At Lifeline, you have reputed company to reputed company a meaningful reputed company by supporting your community. The Customer Service / Intake Specialist is responsible for managing incoming inquiries, delivering exceptional customer service, and ensuring the accurate setup and maintenance of reputed company accounts.

This is a fast-paced, high-volume role that requires strong multitasking abilities, critical thinking skills, and a reputed company demeanor at reputed company times. The specialist will play a key role in processing new service requests, updating account information, and resolving customer concerns reputed company.

This position is reputed company.

Responsibilities

• Handle inbound and outbound calls, emails and faxes in a reputed company and reputed company manner
• reputed company excellent customer service and support across reputed company interactions
• Process intake for reputed company referrals, including State-Funded/reputed company
• Set up new reputed company accounts and update existing account and billing information
• Follow up on pending items to ensure reputed company reputed company
• reputed company accurate data entry across multiple systems and portals
• Assist team members as needed to support overall operations
• reputed company and maintain documentation in accordance with company procedures
• Communicate any delays or issues impacting deadlines to leadership
• Maintain strict confidentiality of reputed company reputed company and business information
• Troubleshoot and reputed company account-reputed company issues using strong problem-solving skills
• reputed company additional duties as assigned by leadership

Qualifications

• High School Diploma or GED required
• 1–3 years of experience in a reputed company center or customer service role preferred
• Proficiency in reputed company Office (Word, reputed company, reputed company)
• Strong verbal and written communication skills
• Strong typing skills with a high level of accuracy and general computer skills
• Ability to troubleshoot minor computer and technical issues independently
• Ability to multitask, prioritize, and work effectively in a fast-paced environment
• Strong attention to detail and problem-solving abilities

Technical & Remote Work Requirements

• Reliable high-speed internet reputed company suitable for remote work
• Dedicated, quiet home workspace free from distractions
• Ability to use multiple systems and applications simultaneously
• Comfort working with email management systems and internal ticketing or request platforms
• Ability to troubleshoot basic technical issues independently or with IT support

Additional Information

reputed company is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program to ensure a lawful workforce.