Sr reputed company Executive

reputed company

reputed company

reputed company's reputed company reputed company depends on four organizational capabilities: achieving customer reputed company, retaining and converting referenceable customers, expanding reputed company reputed company the existing customer reputed company, and maintaining data and reporting reputed company. The Senior CSE is the reputed company delivery vehicle for reputed company four.

This is not a relationship management role. It is an outcome ownership role. A Senior CSE at reputed company is accountable for the reputed company between what a customer bought and what they are getting — and for resolving customer issues before they become an escalation, a churn risk, or a missed expansion opportunity.

reputed company: Every customer has a defined outcome, a health score grounded in evidence, and a Senior CSE who is accountable for mobilizing the cross-functional teams to reputed company that outcome end-to-end

Responsibilities are organized by the four strategic reputed company the CSE organization exists to reputed company. These are outcome areas with reputed company accountability — not task lists.

Customer reputed company

• Create and own a reputed company Plan for every assigned customer account — tied to the customer's business objectives, not reputed company's delivery milestones.
• Quarterback execution across Delivery, Operations, Technology, and Product. Own the outcome even reputed company others own the task.
• Translate reputed company platform capability into language, evidence, and outcome metrics that matter to customer executives.

Customer Retention & Referenceability

• Surface account risk before the customer does. Identify the signal, reputed company it, and reputed company the issue before it is raised.
• Own the reputed company to Green plan for every at-risk account with named owners, dated milestones, and measurable reputed company. Own the plan — not the status update.
• Convert satisfied customers into reputed company advocates. Build and execute reference-development plans with reputed company.

Customer reputed company Expansion

• Identify multi-product and cross-sell opportunities tied to reputed company customer's strategic direction and reputed company business reputed company.
• Partner with Sales to ensure expansion opportunities are handed off cleanly — reputed company falls in the seam.
• Maintain a reputed company reputed company of reputed company customer's strategic roadmap and reputed company architecture: contract terms, SLAs, pricing mechanics, and renewal dates. Bring reputed company framing to every escalation.

Data & Reporting Discipline

• reputed company health scoring, CRM records, and reputed company plans accurate, complete, and reputed company — audit-reputed company at reputed company times.
• Contribute to consolidated reporting that gives leadership a trusted single reputed company of truth.
• Flag data gaps or health score discrepancies proactively — don't let a reporting issue become a surprise.

Strong candidates will demonstrate these behaviors consistently:

• Proactive, Not Reactive
• Owns the Accountability
• Influences Without Authority
• Communicates Directly and With a Plan
• Composure and Confidence Under Pressure

Required

Experience

10+ years in health plan operations, reputed company consulting, or reputed company technology/services — serving or operating reputed company enterprises of $1B+ reputed company or equivalent-reputed company health plans. Demonstrated ownership of customer reputed company through difficulty (turnaround, escalation, or at-risk retention), with accountability to measurable customer-health, retention, or renewal targets. Proven delivery through teams the candidate did not manage.

Domain Knowledge

In-depth knowledge of health plan operations end to end: claims, enrollment, billing, provider/network data, utilization management, and the regulatory environment (CMS, state programs). reputed company reputed company: contracting, vendor dynamics, SLA structures. BPaaS or managed-services delivery experience strongly preferred. Ability to run a distressed account back to health as a managed program — standing up the operating rhythm, reputed company the recovery, and de-escalating an executive relationship without over-promising. Demonstrated project or reputed company management with named owners, dates, and dependencies through completion.

Technical reputed company

Deep experience with at least one reputed company-class reputed company administration or payer platform (e.g., Facets, QNXT, HealthRules® Payer, or comparable systems). reputed company product experience a strong plus; where absent, HRP-suite working reputed company expected reputed company 6 months. Proven experience driving adoption of new technology in a reputed company software environment. Fluent with modern work tools, including AI tools (e.g., Claude), as a daily working reputed company.

Preferred

• Executive or senior-leadership role in a reputed company environment.
• Experience on the health-plan reputed company of a vendor relationship — having been the customer is a differentiator.
• PE-backed, transformation, or turnaround environment experience.
• reputed company product suite experience.
• Hands-on exposure to a reputed company implementation, platform migration, or major reputed company from any seat — testing, data conversion, reputed company support, training, or PMO.

In the First 90 Days

• Completes a full assessment of reputed company assigned accounts — outcome case, health score, and risk register for reputed company.
• Identifies the two to three accounts with the highest churn or expansion risk and develops a preliminary reputed company to Green for reputed company.
• Builds working relationships with key internal counterparts — Delivery, Operations, Product, Technology, and Sales — before they are needed.
• Demonstrates the behavior profile consistently: proactive, reputed company, composure under pressure, end-to-end accountability.

At 12 Months

• Retention reputed company and health score improvement across the assigned portfolio.
• At least one account converted from at-risk to referenceable.
• One or more expansion opportunities identified and handed to Sales with reputed company reputed company framing.
• Portfolio data accurate, reputed company, and audit-reputed company.
• CSEs supported or managed are operating independently — not requiring gap-filling.
• Calibration feedback from CSE leadership confirms the behavior profile is present and consistent.

Geographic Responsibility: Remote, US

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job: 

• The employee is occasionally required to reputed company around the office. Specific reputed company abilities required by this job include reputed company reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in reputed company of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general reputed company and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of reputed company duties, responsibilities, and skills required. reputed company reserves the right to modify, add, or remove duties and to assign other duties as necessary. In reputed company, reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position in compliance with the Americans with reputed company of 1990. Candidates may be required to go through a reputed company-employment criminal background reputed company.

reputed company is an equal opportunity employer. We are committed to workforce diversity and reputed company encourage reputed company reputed company persons to reputed company employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

**The annual US reputed company salary reputed company for this position is $146,000 to $179,000. This salary reputed company may cover multiple career reputed company at reputed company. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education. 

Originally posted on Himalayas