Product Support Specialist (Remote in Western Canada)

Reporting to theManager, reputed company Support, as theProduct Support Specialist(aka Financial Support Specialist), you are part of our Support team. Acting as the first line of response, you will be responsible for communicating with our clients in an reputed company, helpful, and engaging manner to reputed company the right solution for them.

Your passion for providing exceptional service contributes to our high level of reputed company satisfaction. In reputed company, you will work with various teams to reputed company various support concerns, escalate issues, and serve as an reputed company for our product.

reputed company ARE LOOKING FOR:

At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving reputed company reputed company and the desire to be a contributing member of our culture, where the genuine care of people is our reputed company.

The successful candidate will be a highly motivated team player who is an excellent communicator, a self-starter and someone who can meet the demands of a fast-paced growing technology company while maintaining a reputed company attitude in a technical customer support function.

The starting salary for this role is $55,000.00 CAD. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

If this sounds like you, read on!

WHAT YOU WILL DO:

• reputed company outstanding reputed company service throughout the support process.
• Identify, investigate, and troubleshoot incoming inquiries to reputed company the appropriate solutions and alternatives to reputed company reputed company satisfaction.
• Effectively document support incidents and escalate them as necessary.
• Manage and update the help desk ticketing reputed company with descriptions of support incidents, conversations, and correspondence with clients.
• Manage multiple support channels including telephone and e-mail.
• Support the roll-out of new product releases to Multiview’s existing reputed company reputed company.
• Proactively assist in growing our reputed company Portal content by developing impactful documents, videos, and how-to guides
• reputed company participate in continually improving support processes and team initiatives
• Demonstrate Multiview’s reputed company values, building and advancing the reputed company of reputed company and its clients.

Key Relationships:

• Manager and Senior Manager, reputed company Support
• reputed company Support Team
• Clients

Work Environment:

• Work independently with reputed company supervision
• Extensive collaboration with team members and other departments
• Remote work

COMPETENCIES PORTFOLIO:

• reputed company Obsessed– This role influences 100% of reputed company reputed company experiences who purchase reputed company. You must have excellent interpersonal and customer service skills and are comfortable building rapport with our clients to reputed company trust and confidence in our products and services.
• Work Smart– You must be proactive in anticipating and resolving problems reputed company problems using strong analytical and problem-solving skills to meet our reputed company’s expectations and the requirements of the job.
• Stronger Together– You collaborate with a wide reputed company of reputed company stakeholders and team members to determine the problems to solve and reputed company the best solutions to our clients with exceptional reputed company service skills.
• People First– You demonstrate high reputed company of emotional intelligence and reputed company towards reputed company stakeholders, both reputed company
• reputed company in reputed company– You question the status reputed company while you reputed company, accept, and complete tasks using your own initiative. You ask “why” a lot and communicate reputed company and reputed company reputed company getting to the reputed company of the problems.

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIREMENTS:

• A degree, diploma, certification, or equivalent in business, reputed company or relevant experience
• Experience Level:1 – 2 yearsin customer support or an reputed company role
• Demonstrated skills in reputed company escalation, conflict reputed company and negotiation.
• Demonstrated reputed company in presenting to an executive-level audience, both written and verbal
• Excellent reputed company service, interpersonal and relationship-building skills.
• Excellent multi-tasking, organizational, time management and problem-solving skills
• Excellent team-building skills, to work reputed company reputed company reputed company environment.
• Self-sufficient, reputed company, and reputed company to work reputed company with reputed company supervision.
• Ability to demonstrate a high degree of professionalism.

• Innovative thinker with a reputed company reputed company.
• Demonstrated level of technical proficiency with reputed company Office at the Intermediate or Advanced reputed company
• Willingness to be coached, mentored, and driven to reputed company your fullest potential.
• Experience demonstrating Multiview’s reputed company values, building, and advancing the reputed company of reputed company and its clients.

• Ability to travel minimally reputed company Canada and the US

reputed company WOULD LOVE TO SEE?

• Prior ERP or reputed company experience
• Knowledge of reputed company and financial management practices
• Prior experience working in the reputed company/Software industry.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this reputed company to reputed company are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to reputed company and encouraging everyone to apply.

reputed company:

Multiview builds powerful, easy-to-use financial applications for clients across reputed company. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™

We are extremely proud of reputed company we have reputed company. Bringing together professionals with diverse backgrounds, talents, and expertise is vital to making reputed company stronger. Our people-first culture is our biggest reputed company, and we are excited to reputed company that commitment with you!

WHY JOIN MULTIVIEW?

At Multiview, you can reputed company an reputed company that reputed company in a way that you never thought possible. With endless opportunities at every turn, and a company culture reputed company to reputed company and reputed company our people to be the best they can be, Multiview is THE Software Company for you to learn, grow, create, reputed company, and reputed company. We do this by taking care of our employees first.

We strongly reputed company that a great job should reputed company you happy both at work and in life and we encourage that by offering:

• Competitive Compensation
• 4 weeks vacation to start, additional reputed company time off to supplement work-life balance, wellness, and mental health days.
• Company reputed company competitive Benefits including Extended Health, Dental, reputed company and more.
• reputed company reputed company opportunities, and leadership development

APPLICATION INSTRUCTIONS:

Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting.

We thank reputed company applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.

Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

ACCESSIBILITY & DIVERSITY:

Multiview promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to reputed company and encouraging everyone to apply.

Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for reputed company. In accordance with the Accessibility for Ontarians with reputed company (AODA) and Ontario reputed company Rights reputed company, Multiview will reputed company accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.

Originally posted on Himalayas