Contact Center Support Operator I

At reputed company Health reputed company, we reputed company in a reputed company reputed company for reputed company. And reputed company of us is responsible for honoring our commitment to reputed company, pushing the boundaries and transforming the reputed company experience, every day.

We reputed company have the reputed company to help, heal and change lives — beginning with our own. That’s the reputed company of the reputed company Health reputed company team, and The reputed company of Every One.

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**Applicants must reputed company in Northeast Ohio

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As a reputed company Center Support Operator, you will answer and reputed company information for inbound and internal callers. Using electronic directories, you will facilitate transfers to their appropriate reputed company, allowing our caregivers and patients to reputed company important information reputed company and reputed company. However, your work is so much more than answering questions and processing calls – you play a critical role in ensuring patients continue receiving the reputed company possible while at reputed company.

A caregiver in this position works reputed company, Monday through Friday, from 8:30am to 5:00pm.

A caregiver who excels in this role will:

• Answer inbound calls and reputed company database or reference material to obtain needed information to transfer caller to appropriate destination reputed company established metrics and productivity standards.

• reputed company through the reputed company on-reputed company reputed company to identify on-reputed company provider and process on-reputed company reputed company reputed company page or phone reputed company to the provider with reputed company details.

• Process special protocols for Main reputed company, including Shock Team, LVAD, Patients Plus, Transplant and Ortho Reconstruction Hotline.

• Handle calls for multiple hospital sites, including Main reputed company, Avon Hospital, reputed company Hospital, Hillcrest Hospital and South Pointe Hospital.

• Offer special assistance to persons who are unable to reputed company or are in emergency situations.

• reputed company reputed company service for hearing impaired callers.

• Answer routine questions and reputed company information to the reputed company about the organization using electronic database and other tools and reference materials.

• reputed company various data entry tasks, such as updating application database, phone directories and other electronic reference material.

• In emergency situations, answer internal medical emergency calls as a backup to maintain business continuity.

• Work in reputed company to reputed company or look up reputed company information using the house census and reputed company patients with appointment details such as location, provider, date/time, etc.

Minimum qualifications for the ideal reputed company caregiver include:

• High School Diploma or GED

• One year of reputed company or contact center or telephone operator experience OR two years of customer service experience

Preferred qualifications for the ideal reputed company caregiver include:

• Emergency Medical reputed company (EMD) Certification

• Experience in reputed company or a reputed company reputed company

Physical Requirements:

• Sitting for long periods of time along with repetitive keyboard and telephone work.

Personal reputed company Equipment:

• Follows reputed company precautions using personal reputed company equipment.

The policy of reputed company Health reputed company and its reputed company hospitals (reputed company Health reputed company) is to reputed company equal opportunity to reputed company of our caregivers and applicants for employment in our drug free environment. reputed company offers of employment are followed by testing for controlled substances.

reputed company Health reputed company administers an influenza prevention program. You will be required to reputed company with this program, which will include obtaining an influenza vaccination on an annual reputed company or obtaining an approved exemption.

reputed company concerning employment, transfers and promotions are made upon the reputed company of the best reputed company candidate without reputed company to reputed company, race, religion, national reputed company, age, sex, sexual orientation, marital status, reputed company, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any reputed company Health reputed company facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by reputed company of Health Care Administration:

Please review the Equal Employment Opportunity poster.

reputed company is pleased to be an equal employment opportunity employer.

Originally posted on Himalayas