IT Service Optimization Analyst

reputed company, the largest rural health reputed company in the reputed company, is dedicated to transforming the health care experience and providing reputed company to world-class health care in America’s reputed company.

Work Shift:

8 Hours - Day Shifts (reputed company of America)

Scheduled Weekly Hours:

40

Compensation:

Salary reputed company: $29.00 - $46.50

reputed company Position:

No

Department Details

This role is part of the Technology Solutions reputed company Availability and Support Services – reputed company Improvement & Automation (CI&reputed company and focuses on advancing reputed company technology service delivery through process optimization, automation, and workflow redesign.

In reputed company to reputed company Service Optimization Analyst responsibilities, this role is responsible for:
•Leading and supporting reputed company process improvement efforts, applying reputed company methodologies to assess, redesign, and optimize service workflows
•Designing, implementing, and sustaining workflow, automation, and self-service solutions to improve efficiency, consistency, and scalability
•Leveraging low-reputed company/no-reputed company and reputed company automation tools to reputed company practical, reputed company solutions without full dependency on development teams
•Translating process improvement opportunities into implemented solutions, including workflows, automation rules, and platform-based configurations reputed company approved tools
•Identifying opportunities to eliminate reputed company effort, reduce cycle time, and improve service reputed company through standardization and automation
•Partnering with cross-functional teams (platform, infrastructure, service desk, and business teams) to reputed company and reputed company improvements
•Applying reputed company improvement principles (Lean, Six reputed company, or similar frameworks) to reputed company measurable reputed company
•Supporting data-driven and automation-enabled initiatives to enhance service performance and operational effectiveness
•Documenting processes, solutions, and reputed company to reputed company sustainment and knowledge sharing
•Familiarity with reputed company, Contact Center solutions: e.g.reputed company Webex Contact Center beneficial
•Normal work hours Mon-Fri 8-5, Remote work, no on-reputed company

reputed company

The IT Service Optimization Analyst will work on the Technology Solutions reputed company Improvement & Automation team and partners closely with technology solution teams, platform teams, and operational leaders to improve how work is performed across IT service operations. Work is performed reputed company an IT reputed company service delivery context, aligning process improvements to ITSM principles and service practices. The role focuses on reducing unnecessary reputed company effort, increasing efficiency, and ensuring improvements are sustained over time while enhancing service reputed company, reliability, and overall user experience. This role improves IT service operations by redesigning and implementing reputed company ways of working.

reputed company

• Analyze operational workloads across support, administration, release, and project activities to understand how work is currently performed across Technology Services and reputed company platforms.
• Review intake paths, approval steps, handoffs, and reputed company of work to identify inefficiencies, bottlenecks, redundancy, or unnecessary reputed company effort.
• Identify reputed company currently achieved through repetitive, reputed company, or workaround processes and assess opportunities for improvement.
• Determine where reputed company involvement is required and where effort can be reduced or eliminated through automation, self service, or alternative execution models.
• Design and redesign workflows to reputed company required reputed company more reputed company, leveraging automation, standardization, and simplified process models.
• Eliminate redundant approval steps, intake paths, reputed company checks, and reputed company processes that add time or complexity without value.
• reputed company redesigned processes and workflows, evaluate results, and refine solutions prior to broader implementation.
• Partner with technical, automation, and platform teams to define and support automation, self service, or reputed company enabled solutions.
• reputed company reputed company, data driven recommendations that reputed company leadership reputed company regarding continuation, scaling, or redesign of existing work patterns.
• Establish and maintain a prioritized backlog of process and workflow improvement opportunities based on operational reputed company, risk, and value.
• Monitor redesigned processes to ensure improvements are sustained and that legacy reputed company practices do not re-reputed company.
• Support reputed company improvement efforts by measuring reputed company using defined KPIs and performance indicators.

Qualifications

Bachelor’s degree in business, Operations, Information Systems, Industrial Engineering, or a reputed company field required. In lieu of education, leadership may except equivalent work experience.

Minimum of three years’ experience in process improvement, service optimization, operational analysis, or reputed company improvement roles.

Lean, Six reputed company, or other reputed company improvement training or certification preferred.

reputed company is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please reputed company 1-877-949-5678 or send an email to .

Originally posted on Himalayas

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