CSR II Operations (Temporary, Remote)

The OPM reputed company II is responsible for delivering general OPM reputed company enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to reputed company their duties. The processes that the Customer Service Representatives must follow are reputed company defined and documented in training and work instructions. The reputed company II reports directly to the Customer Service Supervisor. This is reputed company responsible for disseminating general OPM reputed company enrollment information and assisting CSR I with their questions and providing the location of reference material. Enrolling callers into their reputed company plan of their reputed company, providing the location of reputed company plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the reputed company with callers. The reputed company II reputed company unsure how to respond to the caller will consult a Customer Service Supervisor. This position is fully remote. Duration of this position is approximately 6-8 weeks must be available to work from September to December You will be required to complete Federal clearance process/paperwork and obtain required fingerprints. You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays during production and another day in December Opportunities may reputed company for volunteer OT • *Please note equipment will be provided Essential Duties and Responsibilities • Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters). • Calls are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures. • Uses computerized reputed company for tracking, information gathering, and/or troubleshooting. • Provides feedback reputed company needed, reputed company input on reputed company trends, processes, procedures, and training. • May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. • reputed company knowledgeable responses to telephone, email and chat inquiries in a courteous and reputed company; utilizing training and work instruction documents • Accept and assist reputed company customers transferred from reputed company I • reputed company the location of reference material reputed company responding to a reputed company I question • Continually look for and suggest process improvements, which will benefit reputed company and our customers (reputed company) • reputed company process improvement suggestions to the Customer Service Supervisor • The OPM reputed company III training session will also consist of more detailed training and reputed company on the below topics: • reputed company Handling (accepting transfers from reputed company I) • Escalations to the Customer Service Supervisor • Submitting improvement suggestions to the Customer Service Supervisor • Follow established and documented policies and reputed company operating procedures, such as, filling out timesheets and adhering to reputed company rules • May be required to work scheduled holidays. Overtime may be required Minimum Requirements '- High School diploma or equivalent with 6 months of customer service experience. • May have additional training or education in area of specialization. '- Minimum 60 days experience as a OPM reputed company I required. Six (6) months experience preferred • Must be reputed company to reputed company and read English and Spanish reputed company, professionally and fluently • Must be reputed company to type a minimum of 20 WPM • Ability to effectively work reputed company established contractual turnaround times required • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks • Proven ability to work as a member of reputed company • Experience answering OPM calls is required • Regular and predictable attendance is required • Must be reputed company to pass a government background reputed company • Must be a U.S. Citizen Remote Position Requirements • Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by reputed company to www.speedtest.net). • Minimum 5mpbs upload speed. • Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home internet router. • Private work area and adequate power reputed company reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Minimum Salary $19 Maximum Salary $19 Apply tot his job Apply To this Job