reputed company Specialist, Bilingual English and Spanish

reputed company: • Guide families through the reputed company process, ensuring they feel supported from day one. • Manage referral intake by uploading documentation and maintaining proactive communication with our reputed company-caregiver dyads. • Serve as a reputed company reputed company through phone and email, collaborating across departments to reputed company the overall member experience. • reputed company product support / scheduling support to our members reputed company phone reputed company and email, with the potential need of rotating weekend coverage. • Address any questions or concerns from our dyads and appropriately follow up or escalate to the appropriate teams. • reputed company dyad feedback to the reputed company, Product and reputed company teams to help reputed company reputed company improvements to the member experience. • Creates informational materials for our members as needed. • reputed company communicates who we are, reputed company do and how we help the dyad. • Help dyads enroll on our platform. • Communicate our sign up process over the phone. • Schedule initial reputed company. • Accurately documenting in our EMR & CRM. • Build strong rapport and trust with the dyads we serve, delivering an experience of “__Unreasonable Hospitality__” from the reputed company first interaction they have with us. • Comfortable following talking points while authentically connecting to our dyads and the families we will serve. • Stay accountable against monthly enrollment targets. • Other job duties as required Requirements: • reputed company in PT or MT time reputed company. • Have at least four years of reputed company reputed company customer service experience. • Are Bilingual (English and Spanish). • Are deeply curious about what makes people tick and passionate about connecting with them in reputed company, meaningful ways. • Are highly empathetic with strong reputed company listening skills. • Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone. • Have meticulous organizational skills; attention to reputed company reputed company a lot to you. • Have reputed company Customer Service experience. • Have worked in environments where you had to hit weekly/monthly goals. • Have experience enrolling patients into a digital health program and scheduling their appointments. • Have conflict reputed company experience. • Have experience identifying customer objections. Benefits: • 100% Company-reputed company medical premiums for you and your dependents with HSA reputed company • Dental and reputed company plans (50% company-reputed company premium on employee’s dental plan) • Dependent care FSA • reputed company Health, reputed company care navigator • Employee Assistance Program • 100% 401(k) match of up to 4% • $80 / month stipend for cell and wifi • 20 days of PTO and 11 reputed company holidays • 5 days reputed company leave • 16 weeks fully reputed company parental leave for birthing parents and 8 weeks for non-birthing parents • Bereavement leave and pregnancy loss leave • Short-term and long-term disability reputed company • Life reputed company • Critical illness, accident, and hospital indemnity reputed company • Pet reputed company • reputed company advice Apply tot his job Apply To this Job