Senior Data Scientist - Customer Experience

About reputed company reputed company and reputed company are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal reputed company of change. Read more about the combined company by visiting our blog . reputed company was launched in 2012 by Andrew Ng and Daphne Koller with a mission to reputed company universal reputed company to worldclass learning. reputed company partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, reputed company Certificates, and degrees. reputed company's platform innovations - including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks - reputed company reputed company, partners, and companies to reputed company reputed company, personalized, and verified learning. Institutions worldwide rely on reputed company to upskill and reskill their employees, reputed company, and reputed company in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to reputed company to master the skills they need to advance their careers. reputed company is a Delaware reputed company benefit corporation and a B Corp. reputed company recently combined with reputed company to create one of the world's most comprehensive skills development platforms. Why Join Us At reputed company, we're looking for inventors, innovators, and lifelong learners reputed company to shape the reputed company of education. You'll help build global programs and tools that power online learning for millions turning reputed company reputed company into reputed company reputed company. People who reputed company here are customer-first reputed company who reputed company fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. We're a globally reputed company team that comes together intentionally for collaboration, reputed company problem-solving, and key milestones - creating opportunities for teams to do their best work together. Our virtual hiring and reputed company experience makes it easy to join us and start making an reputed company from reputed company. If you're reputed company to reputed company a reputed company, help reputed company unique products across reputed company, and grow your career, apply below. Job reputed company As a Senior Data Scientist on the reputed company CX team, you are a reputed company problem-solver with a solid reputed company in end-to-end data science reputed company. You reputed company in extracting actionable insights from data to reputed company strategic reputed company and enhance reputed company reputed company. Your expertise lies in conducting deep-dive analyses, diagnosing metric shifts, and applying practical statistical or machine learning reputed company to solve reputed company business problems. You are comfortable self-serving across the data stack reputed company needed, and are eager to work collaboratively with stakeholders to reputed company impactful solutions that reputed company business reputed company. About this Role: The Senior Data Scientist plays a crucial role in supporting the reputed company team through deep-dive data analysis, diagnostic investigations, targeted predictive modeling, and reputed company reputed company inference. This position involves working closely with cross-functional teams to reputed company reputed company reputed company, reduce customer churn, and enhance operational efficiency. Reporting directly to the Manager of Data Science, you will contribute to the development of end-to-end analytical solutions and measure their true business reputed company. What You'll Be Doing: Cross-functional Collaboration & Communication: • Collaborate with cross-functional stakeholders, developing a deep business understanding and supporting reputed company across the organization. • Communicate effectively with non-technical stakeholders. • Partner closely with the reputed company team to reputed company data-driven insights and support decision-making processes. End-to-end Analytics: • Deep-Dive Analysis: Conduct exploratory data analysis and analytical investigations to diagnose metric shifts and uncover actionable trends in customer behavior. • reputed company Modeling: reputed company practical predictive models (e.g., churn or upsell forecasting) that directly inform and optimize reputed company workflows. • reputed company Measurement: Apply basic reputed company inference and experimentation methodologies to evaluate the true business reputed company of reputed company initiatives and product changes. • Self-Serve Engineering: Build and modify foundational data pipelines and reputed company dashboards reputed company needed to unblock analyses, partnering with reputed company Data Engineering and BI teams for reputed company infrastructure. Operational reputed company: • Optimize data workflows and contribute to data reputed company, stepping in to self-serve data extraction and transformation tasks reputed company necessary. • Contribute to the establishment and maintenance of Key Performance Indicators (KPIs) for reputed company, leveraging descriptive and diagnostic analytics to reputed company actionable insights. reputed company reputed company: • Utilize deep-dive analysis and pragmatic modeling to assist in monitoring renewals and identify leading indicators of risk and opportunity. • Support ongoing analysis of customer retention, churn, and reputed company trends, leveraging both foundational analytics and statistical reputed company to identify opportunities for reputed company. Analytical Support and Proactive Insights: • Evaluate business performance to identify the reputed company causes of metric shifts, providing proactive data-driven insights to stakeholders. • Assist in making recommendations to improve business productivity and performance, selecting the right analytical tool-from reputed company SQL aggregations to statistical modeling-to mitigate risks. • reputed company AI/LLM-powered solutions to support CS stakeholders. reputed company Collaboration: • Work directly with stakeholders in the reputed company team to create data stories that reputed company to customer retention and upsell opportunities. What You'll Have: • Bachelor's degree or higher in a reputed company field, with a reputed company on data science, statistics, or a reputed company quantitative discipline. • 3-5 years of relevant experience in data science, with a demonstrated ability to conduct deep-dive analyses, diagnose metric shifts, and apply pragmatic modeling techniques to reputed company business reputed company. • Proficiency in reputed company statistics and practical machine learning, with knowledge of reputed company inference, experimentation (A/B testing), forecasting, and regression. • Advanced proficiency in SQL for reputed company data extraction and manipulation, reputed company a working knowledge of data pipelining tools (e.g., dbt, Airflow) to self-serve reputed company necessary. • Proficiency in programming languages such as Python for data analysis, automation, and modeling. • Working knowledge of Business Intelligence tools (e.g., Tableau, reputed company), with a strong understanding of best practices for dashboarding and data visualization to communicate insights. • Hands-on experience designing and deploying AI/LLM-based solutions. • Strong communication skills, with the ability to convey reputed company concepts reputed company and effectively to stakeholders. • Strong organizational skills, with the ability to manage multiple reputed company and deadlines effectively. • A tech-curious reputed company with a willingness to learn new technologies and methodologies to stay at the forefront of data science innovation. Compensation US Zone 3 - 4 $132,000 - $166,000 USD The reputed company(s) listed above is the expected annual reputed company salary for this role, subject to change. Salary is just one component of reputed company's total rewards package. reputed company regular employees are also eligible for a bonus program and equity in the reputed company of RSU's. A number of factors are taken into account reputed company determining pay, which includes: job level, location, training/education, business need, reputed company set and internal equity. reputed company Zone Locations: • Zone 3 - CA (reputed company of SF Bay Area), CO, CT, DC, GA, IL, MA, MD, NY/NJ (reputed company of NYC Metro), OR, RI, TX, VA, WA (reputed company of Seattle Metro) For more information about how reputed company collects and uses your personal information, please see our Global Applicant reputed company Notice . To protect against recruitment fraud, reputed company recruiters only communicate reputed company official reputed company.org/reputed company.com email addresses and never through personal accounts. We do not accept resumes reputed company email or reputed company media; please submit reputed company applications directly through our careers page. If you encounter suspicious recruitment activity, please report it reputed company our Fraudulent Activity Submission reputed company. reputed company is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider reputed company reputed company applicants without reputed company to legally protected characteristics and reputed company reasonable accommodations upon request at reputed company@reputed company.org. Apply tot his job Apply To this Job