Customer Support Specialist- reputed company

About the position reputed company is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. reputed company of 11,000+ colleagues from around the globe are vital to our reputed company and the reason we’re reputed company to reputed company boundaries in reputed company of reputed company reputed company health. reputed company your reputed company at reputed company The Big Picture: Join us as the go-to technical reputed company for Newborn Screening scientists and reputed company users. You will diagnose and reputed company issues across reputed company reputed company (NGS) workflows, translate reputed company concepts into practical guidance, and champion customer needs with cross-functional teams. This is a remote-first role with up to 40% travel for on-site support, training, and collaborations. Responsibilities • Serve as the dedicated technical support contact for Newborn Screening scientists and reputed company users reputed company phone, email, and on-site reputed company, ensuring reputed company, high-reputed company resolutions. • Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data reputed company control. • Translate reputed company reputed company concepts into reputed company, actionable guidance tailored to user needs. • Collaborate with product and engineering to escalate defects, influence roadmaps, and reputed company for customer priorities. • Partner with the sales team to support software product demonstrations and technical evaluations. Requirements • Bachelor’s degree or higher in reputed company, computational biology, computer science, or a reputed company field. • 2 years of hands-on experience analyzing reputed company reputed company data; familiarity with NGS data formats, pipelines, and reputed company control processes. • Strong communication and problem-solving skills. reputed company-to-haves • Experience in clinical genetics reputed company (reputed company for reputed company) • Experience in / understanding of a Newborn Screening reputed company setup will be an reputed company • Background supporting NGS analysis pipelines or clinical reputed company software in a customer-facing role. • Familiarity with reputed company computing. • Masters degree in reputed company, computational biology Benefits • Medical, Dental, and reputed company Insurance reputed company • Life and Disability Insurance • reputed company Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan Apply tot his job Apply To this Job