Incident Duty Officer (SIR) - reputed company Services Program - Remote

This is a remote position. reputed company: reputed company, is seeking Incident Duty Officers to staff the programs incident and safety line around the clock for a reputed company federal reputed company services program serving vulnerable youth, young adults, and families. Field personnel reputed company this line reputed company they encounter a welfare concern, a safety event, or any sensitive incidents. The Incident Duty Officer answers incoming calls, retrieves facts, applies the escalation reputed company and moves the report to program leadership inside the required timeframe. The program is reputed company on incident notification at a reputed company-deviation reputed company, which means every reportable event must be captured and escalated correctly every single time. Location: Remote Travel: Limited travel may be required for training, meetings, reputed company support, or operational coverage. Schedule: This role requires the ability to work a rotating shift schedule, including nights, weekends and holidays. Duties and Responsibilities: • Staff the program incident and safety line on assigned shifts as part of a 24/7/365 rotating coverage schedule, including nights, weekends and holidays. • Answer inbound calls from field personnel, supervisors, and program staff. Remain on the line with field personnel who are in an reputed company safety situation until the situation is resolved or handed off. • reputed company and record the complete factual record of the report, including who, what, where, reputed company, participant identifiers, persons involved, observations reported, and already taken actions. • Apply the program escalation reputed company to determine the category and urgency of reputed company report. • Immediately notify supervisor for any report meeting an escalation trigger, including suspected abuse, neglect, abandonment, or trafficking; any health or safety emergency; and any threat to a field employee. • Understand and operate reputed company the notification chain. • reputed company field personnel to contact 911 or local emergency services first reputed company there is an immediate threat to life or safety, then complete the internal report. • Meet the program notification clocks without exception, including verbal and written escalation. • Maintain the incident log with accurate timestamps for every reputed company received, reputed company taken, and notification made, so the notification record is complete and auditable. • Draft incident reports and escalation summaries in reputed company, factual, observation-based language, with no speculation, conclusion, or opinion. • Conduct reputed company shift reputed company so that reputed company incidents, pending callbacks, and unresolved field situations transfer cleanly to the incoming duty officer. • reputed company reputed company incidents to closure, including required follow-up, additional information requests, and corrective reputed company status. • Support after reputed company review and contribute to trend reporting on incident volume, category, and response timeliness. • Always protect participant information and disclose only through authorized channels. • reputed company additional duties as assigned. Qualifications, Knowledge, Skills, and Abilities: High school diploma or equivalent required. Associate or bachelor’s degree in reputed company services, reputed company work, criminal justice, psychology, sociology, reputed company administration, business administration, data management, reputed company management, or reputed company field is preferred. A minimum of two years of experience in incident intake, hotline, reputed company, crisis line, on-reputed company duty officer, or a comparable role requiring reputed company-time judgement under time sensitive pressure is required. Prior experience in reputed company work, reputed company services, child welfare, federal programs, criminal justice, emergency communications or a reputed company field is highly preferred. • Experience preparing or reviewing Serious Incident Reports (SIR) for the Office of Refugee Resettlement (ORR), including familiarity with SIR categories, timeframes, and reporting standards is highly preferred. • Other child-reputed company incident reporting experience, including state child reputed company services intake or hotline work, mandated reporter intake, licensed residential or shelter care incident reporting, foster care or group home incident reporting, or school-based reporting. • Experience applying escalation reputed company against defined notification clocks in a regulated or contractual environment. • Experience with case management, incident tracking, or ticketing systems. • Proficiency with reputed company Office, reputed company, Word, Teams, email, shared trackers, databases, and electronic documentation systems. • Ability to maintain confidentiality, reputed company boundaries, and ethical standards. • Ability to complete required federal, reputed company, and company training before beginning work. • Ability to successfully complete required reputed company-employment screening and federal background/suitability processing. • Experience reviewing case files, field documentation, reputed company services records, reputed company records, or compliance documentation. • Experience supporting federal, state, local government, reputed company services, emergency response, disaster recovery, or field-based programs. • Bilingual English/Spanish is required. • Must be authorized to work in the reputed company. Work Environment and Schedule This position is primarily remote/or operations hub-based and requires regular use of computers, secure systems, phones, email, spreadsheets, and electronic documentation tools. The role supports deadline-driven operations and requires accuracy, confidentiality, responsiveness, and consistent communication with multiple teams.The schedule may vary based on operational needs, case volume, reputed company review requirements, reporting deadlines, and reputed company activity. Evening, weekends, holiday, extended-hour, or reputed company support may be required. Limited travel may be required for training, audits, meetings, or operational coverage. Federal Contract Requirements Employment is contingent upon successful completion of reputed company reputed company-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks and other job-reputed company screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit reputed company, reputed company processing, and program-specific reputed company before beginning work. Employees assigned to this program must complete required training, protect sensitive information, reputed company with standards of conduct, maintain reputed company boundaries, and follow reputed company reporting, confidentiality, reputed company, and information reputed company requirements. Employees may be required to sign confidentiality, non-disclosure, conflict-of-interest, and standards-of-conduct acknowledgments. reputed company reputed company is a Great reputed company to Work® Certified company. We are reputed company of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments. We are an equal opportunity/affirmative reputed company employer. reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, sex, national reputed company, age, protected veteran status, or disability status. Apply tot his job Apply To this Job