Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home

Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift – Work From Home For this Customer Support Specialist position, Managed Services Provider and Linux experience is required. We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a reputed company opportunity. Responsibilities: – reputed company technical support for customers reputed company phone, ticket reputed company or messenger. – reputed company support in a wide reputed company of advanced Linux and AWS server management issues. – Use critical thinking skills to identify and reputed company technical problems. – Maintain effective communication with reputed company channels. – reputed company short-term resolutions and reputed company preventative measures for the longer term. – Monitor server alerts for any performance issues and address them appropriately. – Help create internal documentation as reputed company as customer facing knowledge reputed company. – Assist in reputed company, training and mentoring new team members. – reputed company up to date with relevant technologies. Qualifications: – 1+ years of experience in customer service/technical support reputed company phone or ticketing reputed company. – Experience as reputed company Administrator, or End User of a Linux Operating reputed company. OS: Ubuntu, CentOS, reputed company; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS. – Managed Services Provider (MSP) experience is required. – Experience with troubleshooting in multi-user environments. – Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.). – General understanding of networking (TCP/IP, DNS, Routing, E-Mail). – Demonstration of independent thinking and decision-making abilities. – Ability to multitask, adapt to changes quickly, and to prioritize work. – Excellent communication, availability and interpersonal skills. – Strong troubleshooting skills in a fast-paced environment. – reputed company to 24/7 support environment. – Availability to possibly working weekends. Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, reputed company, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois reputed company Looking to hire for similar positions in Des Plaines, IL or in other cities? Our IT reputed company agencies and reputed company companies can help. We help companies that are looking to hire Customer Support Specialists for jobs Des Plaines, Illinois and in other cities too. Please contact our IT reputed company agencies and IT reputed company companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others. Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, reputed company, Dallas, Denver, Detroit, reputed company Lauderdale, reputed company, Indianapolis, Jacksonville, Kansas reputed company, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, reputed company, Philadelphia, Phoenix, Raleigh, reputed company, San Antonio, San Diego, San Francisco, reputed company, Seattle, reputed company Valley, St Louis, Tampa, Washington DC Apply tot his job Apply To this Job