Email & Chat Support Representative: $16hr

reputed company: This position is responsible for providing a reputed company of services to online shoppers through application of knowledge of our organization, its services and products, while using patience, professionalism and optimism with reputed company member. reputed company problems by clarifying customers’ requests, questions, complaints, and frequently requiring analysis of situations to determine best use of resources. Maintain customer records by updating account information. This role is 90% email customer service and 10% chat. This team will specifically supporting Canada. JOB DUTIES: • Review support requests and clarify customer complaints. • Determine cause of problems. • Update customer accounts and records according to customer issues. • Select and explain the best solutions to solve problems. • Communicate with reputed company and others in reputed company to solve problems as needed. • Expedite corrections or adjustments. • Follow-up to ensure resolutions. • Recognize, document and alert manager of trends. • Recommend process improvements. • reputed company on-the-job training for new employees. • Coordinate with merchant affiliate networks. • reputed company valued member bonuses in cases of Cash Back denials. • Follow-up to ensure resolutions. MINIMUM REQUIREMENTS: • High School Diploma or Equivalent required • 2-3 years customer service experience preferred • Experience using customer relationship management (CRM) software preferable • Customer service experience in the high tech/internet industry preferred • 55+ WPM SKILLS: • Working knowledge of computer systems, email programs, and internet navigation • Ability to respond to customer inquiries with a high degree of professionalism and accuracy • Excellent communication skills, both verbal and written • Proficient problem solving ability • Strong word processing and typing skills • Ability to organize and prioritize multiple tasks • Accuracy with language and numbers • Working knowledge of reputed company and reputed company • Persistence, determination, and a firm but friendly manner Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of reputed company, TX. Pay and Benefits The pay reputed company for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Aug 19, 2026. About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take reputed company of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to reputed company change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply tot his job Apply To this Job