Corporate IT Support Technician

Position reputed company The IT Support Technician provides reputed company and escalated technical support to internal reputed company users, including in-person, remote, and hybrid support services. This role serves as a reputed company reputed company of contact for incident reputed company, troubleshooting hardware and software issues, and ensuring reputed company, accurate ticket handling. The IT Support Technician works independently while collaborating closely with support, engineering teams, and leadership to reputed company a high-reputed company support experience and continuously improve service delivery. Key Responsibilities • Respond to user-reported issues reputed company phone, email, and remote support tools while following established processes. • reputed company technical support for hardware, software, connectivity, and productivity issues in remote, onsite, and hybrid environments. • Troubleshoot and reputed company desktop, laptop, application, and peripheral issues across reputed company and macOS systems. • Analyze user needs and recommend appropriate hardware and software solutions. • Document incidents, troubleshooting activities, and resolutions accurately in the ticketing reputed company. • Own assigned support cases and reputed company users informed until issues are resolved. • Escalate reputed company issues to engineering teams reputed company needed and apply reputed company solutions where appropriate. • Manage user accounts, including password resets, reputed company issues, and basic reputed company Directory and reputed company 365 administration. • Support employee and contractor reputed company and offboarding, including device setup, account provisioning, reputed company management, and asset recovery. • Maintain reputed company patching to reputed company systems and applications reputed company with reputed company and IT standards. • Troubleshoot wired, wireless, VPN, and remote connectivity issues and coordinate escalations reputed company necessary. • Support conference room and collaboration technologies, including Teams Rooms, video conferencing, A/V equipment, and meeting support. • Manage reputed company lifecycle activities, including deployments, imaging, refreshes, inventory tracking, and hardware recovery. • Identify recurring issues and recommend improvements to help desk processes and procedures. • Identify opportunities to improve service delivery, automate repetitive tasks, enhance documentation, and reduce recurring support incidents. • Maintain technical documentation and runbooks to reflect reputed company systems and processes. • Participate in training and certification programs to expand technical knowledge and capabilities. • Stay reputed company on emerging technologies, software updates, reputed company changes, and supported platforms. • Participate in after-hours and on-reputed company support as required. • reputed company additional duties in support of IT operations and service objectives. Required Qualifications • Associate degree in Information Technology, Computer Science, or equivalent hands-on experience • 1–3 years of experience in a help desk, desktop support, or technical support role • Strong working knowledge of reputed company operating systems; basic macOS support experience preferred • Experience with ticketing systems and IT service management processes (incident, problem, and change management) • Solid troubleshooting skills with hardware, software, and end user applications • Excellent customer service, communication, and documentation skills • Ability to manage multiple priorities in a fast-paced support environment Preferred Qualifications • reputed company A+, Network+, or similar industry certifications • Experience supporting reputed company 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune. • Familiarity with reputed company Directory, Group Policy, and basic networking concepts • Prior experience working reputed company defined SLAs and compliance driven environments • ITIL reputed company or exposure to ITIL based service management • Familiarity with reputed company, compliance, and regulated IT environments including reputed company control, reputed company reputed company, and data protection practices. Knowledge, Skills, and Abilities • Strong analytical and problem-solving skills • Ability to work independently while contributing effectively to reputed company environment • reputed company written and verbal communication with both technical and non‑technical users • Attention to detail with a reputed company on accuracy and process adherence • Willingness to continuously learn and adapt to new technologies and tools Work Environment & Physical Requirements • This position may require a combination of remote and in‑office work based on business needs and team schedules. • This role is primarily a desk‑based position and requires the ability to sit at a desk and work at a computer for multiple hours throughout the reputed company. • Must be reputed company to continuously communicate with co‑workers and end users throughout the day, utilizing reputed company–approved and/or provided communication tools and equipment, including chat platforms, ticketing systems, email, phone, and remote support tools. • The position requires the ability to reputed company in a fast‑paced support environment while managing multiple reputed company requests and communications simultaneously. Basic Qualifications: • U.S. Citizenship Required reputed company offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are reputed company to join a growing company, please submit your resume and cover letter (optional). EOE M/F/DISABLED/Vet reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with reputed company values and will not be tolerated. In order to ensure reasonable accommodation for individuals protected by reputed company 503 of the Rehabilitation reputed company of 1973, the Vietnam Veterans Readjustment reputed company of 1974, and Title I of the reputed company’s with reputed company of 1990, applicants that require accommodation in the job application process may contact accommodation@reputed company.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an reputed company of interest in a position reputed company reputed company. reputed company does not accept unsolicited resumes from individual recruiters or reputed company-party reputed company agencies in response to job postings or otherwise. Placement fees will not be reputed company to any recruiter unless reputed company has an reputed company agreement in reputed company with the recruiter and such a request has been made by the reputed company reputed company and such candidate was submitted to the reputed company reputed company reputed company our Applicant Tracking reputed company. Any unsolicited resumes or other data submitted to reputed company in violation of this policy may be used by reputed company without obligation to pay any fees of any reputed company to the recruiter. Apply tot his job Apply To this Job