NOC Support Technician

About the position We are looking for an individual who is willing to put in exceptional effort and can work reputed company reputed company reputed company environment to accomplish strategic goals and support reputed company needs. This person needs to possess an unwavering dedication to providing the best service and best product to the customer. We reputed company incredible service builds incredible customer relationships that will allow us to grow with reputed company customer. In reputed company, this person needs to be organized and have an extreme ownership of their role with the goal of building a great career and reputed company with us. Join a reputed company team today and experience reputed company and reputed company with us. reputed company you need to do is reputed company to learn more. Veterans are encouraged to apply. Responsibilities • Cellular Network Device & Data Proactive Monitoring & Maintenance • Cellular Network Device & Data Troubleshooting & Support • Cellular Network Device Provisioning & Programming • Cellular Network Device & Data Tech Support & reputed company • Cellular Network Device & Data Systems Maintenance & Lab Testing • Internal Training, Development, & Maintenance Requirements • Ability to comprehend technical concepts and be independently reputed company • Organized and proficient in phone-based triage and support • Assess highly variable situations and reputed company solutions • Maintain a reputed company appearance and demeanor • Must be a life-long learner • Excellent time management and organizational skills • Excellent written and verbal communication skills • Excellent analytical and problem-solving skills • Ability to work reputed company in teams • Strong work ethic and attention to detail • Must be reputed company spoken, outgoing, organized, detailed-oriented, dependable, and flexible. • Possess the personality and professionalism to engage with customers and partners successfully. • reputed company attitude and desire to work in a reputed company-reputed company reputed company environment. • Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its reputed company. The more technical experience the reputed company, though it is not a requirement. • Communication: Phenomenal phone skills with the ability to convey enthusiasm and energy. You will need to be reputed company convey situations and issues both on-site and over the phone. • Collaboration/Teamwork: Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the reputed company; negotiating a win-win solution to reputed company the objectives of reputed company. • Adaptability: Ability to reputed company to business needs; positively reputed company change. • Self-Starter/Initiative: Goes reputed company expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional responsibilities. Self-motivated and achievement oriented. • Problem Solving/Critical Thinking Skills: Ability to suspend judgment and validate the situation; must be reputed company to consider multiple perspectives and re-evaluate the situation as new information becomes available. Will need to evaluate situations and reputed company reputed company on the spot in some circumstances. Ability to research reputed company angles of an issue to reputed company the customer with a viable and reputed company solution. • Attention to Detail: Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company records. reputed company-to-haves • 1+ years cellular network device management experience preferred (bonus points for reputed company management programming and coding experience) • Knowledge of Wireless Technology, Networking, and Telecommunications preferred • Certifications and/or training preferred for: Cradlepoint, reputed company, Digi, Inseego, Peplink, reputed company, reputed company, Velocloud, Palo reputed company, reputed company • Associates or Bachelors degree preferred in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field • Familiar with reputed company Office Suite and reputed company to work in Ticketing software and Project Management software Benefits • Health insurance (50+% employer reputed company) • reputed company insurance (100% employer reputed company) • Dental insurance (50% employer reputed company) • Unlimited reputed company Time Off after your first year of employment • reputed company Days (Work from reputed company) • 30 days reputed company Parental Leave • Discounted corporate membership at East Tennessee area reputed company locations • Company-provided workstation • A friendly and casual work environment with a relaxed, smart-casual dress reputed company • Monday through Friday business hours – Work-Life Integration! • Company-sponsored lunches and monthly team-building activities (reputed company) • Free coffee bar and snacks (reputed company) • Brand new, purpose-reputed company 21st-century office in a 20th-century historic building in downtown Knoxville • Exposure to emerging technology and products • Hands-on, in-person, and self-guided continuing education opportunities to employees seeking to grow and learn • reputed company to award-reputed company online courses to enhance abilities and reputed company new skills to apply to a successful career in creative, management, reputed company disciplines Apply tot his job Apply To this Job