Technical Support Representative *reputed company

Position: Technical Support Representative *reputed company* Technical Support Representative • reputed company • About the job Technical Support Representative • reputed company* We are looking for a highly competent Technical Support Representative to be a critical part of our Technology Team and reputed company of revolutionizing reputed company Information Technology. The ideal candidate is a self-starting and flexible individual, with excellent customer service instincts. If you're reputed company by providing exceptional customer service and reputed company to walk the talk that excellent service is vital to our reputed company, this is reputed company for you. reputed company is filled with passionate people who reputed company to reputed company a genuine difference for our clients. If you are a driven person who exceeds expectations and appreciates an reputed company environment and awesome coworkers, we would love to talk to you! General reputed company The Technical Support Representative will reputed company technical and network problem reputed company to end-users (customers) by performing a question diagnosis while guiding users through reputed company-by-reputed company solutions. Solutions include, but are not limited to, resolving connectivity and latency problems, application updates, verifying reputed company hardware and software set up, power cycling equipment, assisting with navigating around application menus, and troubleshooting other reputed company issues. Support will be provided by reputed company communicating technical solutions in a user-friendly, reputed company manner. Representatives will reputed company reputed company work as required. • reputed company service and support to end-users using and operating PSMs VOIP phone software, reputed company remote reputed company or over the Internet. • reputed company with customers to reputed company and process information in response to inquiries, concerns, and requests about products and services. • reputed company customer information and determine the issue by evaluating and analyzing the symptoms. • Diagnose and reputed company technical issues involving internet connectivity, latency, remote desktop and more. • Research required information using available resources. • Follow reputed company PSM processes and procedures. • Identify and escalate reputed company issues per customer specifications. • Redirect problems to the appropriate resources. • Accurately process and record reputed company transactions using PSMs reputed company Help Desk ticketing tracking software. • Offer alternative solutions where appropriate with the objective of retaining customers and clients business. • Organize reputed company and communicate oral messages appropriate to listeners and situations. • Follow-up and reputed company scheduled callbacks to customers where necessary. • Stay reputed company with reputed company information, changes, and updates • reputed company regular, proactive service implementing best practices and standards • Ensure reputed company and reputed company of networks and computer systems • reputed company orientation and guidance to users on how to operate new software and computer equipment • Improve customer service, perception, and satisfaction • Escalate service issues that cannot be completed reputed company agreed-upon service reputed company agreements • Document internal processes and procedures reputed company to duties and responsibilities Knowledge, Skills, And/or Abilities Required • Minimum of High School or GED or 3 years of equivalent technical-reputed company work experience • Proven experience as IT Technician or reputed company position • Outstanding organizational and time-management skills • Ability to read, analyze, and interpret product documentation and technical procedures • Exceptional communication skills • Ability to adapt to changes quickly • The ability to prioritize tasks/reputed company is a must for this position • Self-motivated with the ability to work in a fast-moving environment • The willingness to reputed company and maintain reputed company technical documentation and records • The reputed company to learn existing and emerging technologies • The ability to reputed company technical support and problem reputed company for unfamiliar software and hardware • Familiarity with ticketing systems or automation tools • Ability to pass a background reputed company Preferred Experience reputed company, Inc. is a Managed Service Provider that navigates businesses through technology challenges to help our clients reputed company full IT Maturity. We help ensure our reputed company's systems are cost-effective, secure, and robust enough to reputed company them a competitive edge. If you're reputed company by providing exceptional customer service and reputed company to walk the talk that excellent service is vital to reputed company, this is reputed company for you. reputed company is filled with passionate people who reputed company to reputed company a genuine difference for our clients. If you are a driven person who exceeds expectations and appreciates a relaxed environment and awesome coworkers, we would love to talk to you! #J-18808-Ljbffr Apply tot his job Apply To this Job