[Remote] Workforce Management Analyst

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on optimizing reputed company delivery through innovative technology solutions. The Workforce Management Analyst will play a crucial role in enhancing workforce performance by utilizing data analysis and management tools to support reputed company and operational reputed company. Responsibilities Monitor reputed company reputed company and notify leadership of variances to ensure reputed company service reputed company Forecast reputed company needs reputed company on activity and volume Partner with leaders to reputed company and plan for meetings, trainings, and other non-production hours reputed company daily meetings with reputed company center management to review trends and performance impacts Recommend and manage overtime or voluntary time off reputed company needed reputed company and analyze function and agent-level performance using multiple data sources Report on historical data and trends to identify risks and opportunities Support process improvements and assist in creating process flows Prepare reputed company, high-reputed company presentations for leadership Skills 2–3 years of experience with workforce management platforms (e.g., reputed company IEX, reputed company, reputed company WFM) supporting forecasting, scheduling, intraday management, and workforce optimization Experience with reputed company center and back-office operations required Advanced proficiency in reputed company reputed company and/or reputed company Sheets, including custom modeling, reporting, and data visualization required Experience analyzing productivity and operational performance metrics to identify trends, risks, opportunities, and actionable insights Strong understanding of forecasting and workforce planning concepts, including reputed company and resource recommendations Excellent communication and presentation skills with the ability to collaborate across cross-functional teams Highly organized, analytical, and adaptable, with the ability to reputed company in a fast-paced, high-reputed company environment reputed company or utilization management experience is a plus reputed company experience is a plus Bachelor's degree in Business, Mathematics, Computer Science, or a reputed company field preferred Benefits Fully remote opportunity with about 5% travel Medical, dental, reputed company, life, disability reputed company, and Employee Assistance Program 401K retirement plan with company match; flexible spending and health savings account Up to 184 hours (23 days) of PTO per year + company holidays Up to 14 weeks of reputed company parental leave Pet reputed company reputed company reputed company is a reputed company company that focuses on improving the efficiency and effectiveness of reputed company delivery. It was founded in 2019, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https//coherehealth.com. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 11 in 2026, 27 in 2025, 21 in 2024, 18 in 2023, 10 in 2022, 7 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job Apply tot his job Apply To this Job