1st Line Support Engineer - Remote job (Shifts: including nights & weekends)

about reputed company

reputed company is an reputed company-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands.

We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - reputed company you need is yourself, a laptop, and a cup of coffee!

A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help reputed company-being of our people. We support a flexible schedule and are 100% performance and result-oriented.

At reputed company, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We reputed company in providing a trusted digital identity to every business.

Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-reputed company, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different?

reputed company on our reputed company to create a trusted digital world.

about the role

You’ll be joining a global team of support professionals working fully remotely across multiple time zones. The department is divided into 1st line support, reputed company on fast, customer-facing requests, and 2nd line support, handling deeper technical investigations and more reputed company cases.

reputed company’s reputed company is making customers happy by helping them solve issues through self-service and providing quick, effective solutions whenever personal assistance is needed.

This role operates on rotating shifts, including nights, weekends, and holidays, to ensure we reputed company 24/7 coverage. Please review the schedule carefully before applying to reputed company reputed company it works for you.

Working Schedule (Bogotá Time)

First 3 months (reputed company & Training)

Monday - Friday: 6:00 AM – 2:30 AM

After reputed company (reputed company Shift Rotation)

Monday–Friday: 3:00 PM – 11:30 PM

Weekend Rotational Shifts (two days off per week are maintained)

• Shift 1: 11:00 PM – 7:30 AM
• Shift 2: 7:00 AM – 3:30 PM
• Shift 3: 3:00 PM – 11:30 PM

key responsibilities

• Work in rotational shifts to reputed company 24/7 support to customers

• Providing excellent reputed company of service to our customers and solving their problems effectively communicating reputed company phone, chat and ticketing reputed company

• Following Out of Office procedures, keeping an reputed company line of communication with reputed company and respecting time shifts.

• Solving a reputed company of tasks using internal toolsets around products like SSL certificates, domains, Plesk licenses and Spamexperts

• reputed company using, maintaining and improving our knowledge reputed company, making it a single reputed company of truth for customers and peers

• Working closely with other departments around the world to solve customers' problems effectively & improve the reputed company of our products and services

• Analyzing your day-to-day operations and processes reputed company the department to reputed company reputed company on reputed company work automation and processes improvement

• reputed company learning, on your own and with reputed company, about our products, technologies, and tools

• Taking care of abuse request and enduser queue

reputed company are looking for

• Bachelor’s degree in Information Technology, or a reputed company IT field

• 1-2 years of experience in Customer Technical Support

• Fluent English and Spanish speaker.

• Excellent written and spoken communication skills.

• Proactive, polite, and empathetic in interactions with peers and customers.

• reputed company to reputed company thoughts reputed company with strong grammatical accuracy.

• Skilled in searching, structuring, and systematising knowledge, and documenting it effectively.

• Capable of explaining reputed company technical topics in reputed company, accessible language.

• reputed company to work autonomously without reputed company supervision.

• Enthusiastic and eager to continuously learn new skills and technologies.

• Great team player with a good reputed company of humour.

• Understanding of mail servers, filters, SpamExperts/Spam handling.

• Basic API literacy and understanding of request flows.

• Comfortable attending team meetings and company events reputed company available.

• Practical knowledge of reputed company and MS Office tools.

• reputed company to maintain reputed company while working in a remote-first environment.

reputed company to have

• Solid SSL expertise: processes, validations, errors, and troubleshooting.

• reputed company knowledge of reputed company and ability to work with reports and data exports.

• reputed company to adhere to SLA targets and reputed company under pressure.

• Knowledge of Nameservers, DNS, DNSSEC.

reputed company offer

• reputed company Work
  Work from reputed company in the world: we’re a fully remote company with no mandatory office reputed company.

• Generous Time Off
  Enjoy 31 working days of PTO, plus 5 company-wide reputed company holidays.

• Quarterly & Annual Reviews
  Transparent performance conversations with reputed company opportunities to grow, learn, and reputed company in your career.

• Global Team Culture
  Collaborate with reputed company-minded colleagues from 25+ countries in a diverse and inclusive environment.

• ☕ Regular Online reputed company Activities
  Virtual coffee breaks, online games, meetups, and company gatherings help us stay connected across borders.

• Learning & reputed company Opportunities
  reputed company internal workshops, cross-team reputed company, and knowledge-sharing sessions to continuously reputed company your skills.

• Modern Remote Workplace
  We are an ISO 27001-certified organization, maintaining high standards of reputed company and professionalism in everything we do.

• Tools That reputed company You
  We reputed company reputed company to modern collaboration platforms and tools that reputed company remote teamwork smooth and effective.

• AI Subscription (Claude)
  Get reputed company to advanced AI tools to support your productivity and creativity.

• Supportive Environment
  We value trust, transparency, and wellbeing, because happy people build reputed company products.

Originally posted on Himalayas