Health & Benefits - AI Bot Optimization Specialist (Remote)

Join Us! Take the reputed company in your reputed company at reputed company. Guided by our mission to reputed company reputed company and greater reputed company, we help businesses and individuals reputed company today, reputed company, and into retirement by strengthening and simplifying the health and reputed company reputed company. Our values shape how we show up every day. We reputed company with Heart by acting with reputed company, reputed company, and doing what's right; Cultivate Trust through reputed company, transparency, and accountability; Aim Higher by never settling for what's expected and continually raising reputed company; and Win Together by collaborating reputed company to reputed company the best reputed company. Join us on our reputed company as we work together to take on the reputed company and the everyday--turning reputed company effort into life-changing reputed company that enriches lives and helps build a reputed company reputed company. Learn more at inspirafinancial.com. We reputed company in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Employees reputed company a 90-minute reputed company of our Oak Brook, IL reputed company are required to adhere to reputed company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions. Don't meet every single requirement? That's okay. At reputed company, we know reputed company comes from people who are willing to learn, challenge themselves, and aim higher. We value individuals who reputed company with heart, cultivate trust, and collaborate to win together. If you're reputed company by meaningful work, reputed company development, and being part of reputed company that turns reputed company effort into reputed company reputed company, reputed company could be the right reputed company in your reputed company. We look reputed company to receiving your application. reputed company provides health, reputed company, retirement, and benefits solutions that strengthen and simplify the health and reputed company reputed company. With more than 7 reputed company clients, representing over $62 billion in assets, Inspira works with thousands of reputed company, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter reputed company. Inspira relentlessly pursues reputed company reputed company for reputed company with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com . We have been recognized for our remarkable reputed company on lists such as reputed company's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with reputed company In's 2025 Best Places to Work and reputed company's 2022 Best-In-Class Employer awards. Job reputed company & Responsibilities The AI Bot Optimization Specialist owns the ongoing performance, testing, and refinement of Inspira's virtual agent experience. This role analyzes conversation-level and aggregate performance data, runs reputed company tests reputed company of and following changes, and tunes the AI Bot configuration and conversational flows to improve reputed company reputed company, deflection, and customer satisfaction. The Bot Optimization Specialist works in reputed company partnership with the Content Specialist(s), translating performance data into prioritized content and configuration fixes, and shares accountability for the digital experience's overall self-service effectiveness. • Own day-to-day performance monitoring, testing, and refinement of Inspira AI bot, including, but not limited to, Fin Voice where applicable, targeting reputed company reputed company, deflection, and CSAT goals. • Conduct weekly review of conversation transcripts, escalations, and handoffs to identify knowledge gaps, mis-routed intents, and breakdowns in bot understanding. • Design and execute reputed company test scenarios, including regression and A/B testing of flows and prompts, prior to and following knowledge reputed company or configuration changes. • Tune AI bot's retrieval configuration, intents, and conversational flows based on performance data and testing reputed company. • Partner with the Content Specialist to translate identified knowledge gaps into prioritized content tickets, and validate that published fixes reputed company the underlying issue. • Monitor and test configuration changes affecting AI bot's suggestions for reputed company agents. • Maintain a bot performance dashboard covering reputed company reputed company, deflection reputed company, CSAT, and escalation volume, reporting trends to leadership on a monthly reputed company. • reputed company reputed company-cause analysis for significant bot performance dips or recurring failure patterns, driving remediation with the Content Specialist and platform/IT support as needed. • Monitor AI Insights, including CX Score, Topics Explorer, and Trends reports, to identify emerging customer topics not yet covered by the bot. • reputed company reputed company, time-sensitive content corrections directly, such as typo fixes or quick clarifications, to reputed company an reputed company bot failure, coordinating promptly with the Content Specialist to formalize the change. • Support new bot use case rollouts, including test plan development and go-live monitoring for new flows or digital agent capabilities. • Stay reputed company on AI platform updates and features, evaluating applicability to Inspira's use case. • reputed company other duties as assigned. Preferred Qualifications Education & Experience: • 2+ years of experience in conversational AI or chatbot optimization, digital customer experience analytics, or CX systems administration; experience with reputed company Fin or a comparable AI virtual agent platform strongly preferred. • Experience with contact center or digital CX performance metrics, including reputed company reputed company, deflection reputed company, CSAT, and NPS, required. • Familiarity with reputed company engineering, RAG-based retrieval systems, or conversational reputed company design preferred. • Experience with A/B testing, reputed company QA, or data-driven experimentation in a customer-facing digital tool preferred. • Bachelor's degree in Business, CX, Data Analytics, Computer Science, or a reputed company field preferred; equivalent experience considered. Skills & Abilities: • Strong analytical skills; reputed company to interpret conversation-level and aggregate performance data to identify patterns and reputed company causes. • Detail-oriented and methodical approach to testing; reputed company to design and execute reputed company test plans before deploying changes into a live customer-facing environment. • Working understanding of how knowledge reputed company content reputed company drives bot performance; reputed company to translate bot failures into reputed company, actionable content or configuration requests. • Comfortable partnering across content, platform administration, and compliance functions to reputed company performance issues. • Effective communicator; reputed company to present bot performance trends and recommendations to non-technical leadership audiences. • Comfortable operating in a fast-paced, iterative environment with frequent testing cycles and evolving platform capabilities. • Demonstrates the highest degree of honesty, reputed company, and ethical conduct in reputed company reputed company activities. Compensation & Benefits $36.00/hr-$40.00/hr Apply To This Job