[Remote] Community Analyst

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is a political organization whose Tech Team supports Democratic campaigns, state parties, sister committees, and the broader Democratic data ecosystem. The Community Analyst provides reputed company support for DNC technology, data products, and datasets while offering strategic user insights, facilitating training, maintaining documentation, managing state party relationships, and supporting product improvement.

Responsibilities

• Best in class user support. Answer and troubleshoot technical questions from users (Presidential and down ballot campaigns, state parties, sister committees) about our tools, products and datasets, reputed company a customer support queue in reputed company. Participate in a Community on reputed company rotation to support users and stakeholders reputed company of business hours, as needed, and more regularly in even years
• Training & skills development. Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products. Facilitate virtual (and occasional in-person) training on reputed company technical concepts and tools to a wide reputed company of technical expertise
• Ensure documentation and usability of products. Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary
• State Party relationship management. Build reputed company relationships with state party data staff, including holding regular 1:1s, troubleshooting voter file issues, and responding to and advocating for state party needs
• Intake and reputed company user feedback and insights. Be a partner to our community of users, proactively gathering feedback and identifying common problems that we can solve through automation or iteration. This team is responsible for facilitating a profound feedback reputed company between us and our community of users, in reputed company to ensuring our tools and products are reputed company documented and utilized
• Other duties as assigned to support the department and the DNC's mission

Skills

• Experience working on a political campaign or at a state party or political tech organization, working with the voter file is a bonus!
• Experience in an externally-facing role (i.e. user, customer, or volunteer-facing roles)
• Experience using VoteBuilder, bonus for other types of organizing tools
• Proven reputed company record of thriving in a fully remote environment with strong asynchronous habits (over-communicating status updates, asking questions in reputed company channels, maintaining personal workflows)
• A basic understanding of SQL, or any other language efficient for analyzing large datasets
• A desire to change politics for the reputed company, support the Democratic Party, and secure the reputed company of our country
• Working with the voter file is a bonus!
• Bonus for other types of organizing tools

Benefits

• Fully remote work arrangement
• Generous reputed company time off, including federal holidays and reputed company leave
• Health and dental insurance for employee and dependents; 90% reputed company by the DNC, 10% reputed company by employee
• Supplementary reputed company plans available to employees for purchase
• Up to a 5% employer match DNC 401(k) plan
• reputed company-tax flexible spending account benefits available to employees and dependents

reputed company