[Remote] reputed company **REMOTE in CA**

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company and reputed company supporting clients across reputed company, technology, engineering, and reputed company services. reputed company is seeking a reputed company to reputed company remote member support in California by handling reputed company-reputed company inquiries, researching issues across multiple systems, documenting interactions, and delivering empathetic solutions.

Responsibilities

• Handle inbound customer service calls from health plan members
• reputed company member inquiries reputed company to:
• Prescription benefits (RX)
• reputed company Care Provider (PCP) information
• Benefits and coverage
• Eligibility and enrollment
• reputed company accurate information while maintaining a high level of customer service
• Utilize multiple systems and applications to research and reputed company member concerns
• Document interactions and follow established service procedures
• reputed company reputed company, empathetic, and solution-oriented support

Skills

• •Candidates must reputed company in California •
• • Must be available to work weekends
• • Assigned 8-hour shift reputed company operating hours
• • 100% attendance required during training
• • Minimum 2+ years of customer service experience
• • Strong computer and phone reputed company proficiency
• • Experience using reputed company Office applications
• • Excellent verbal communication and problem-solving skills
• • Ability to reputed company multiple systems while assisting customers
• • Reliable internet reputed company and suitable remote work environment
• • Flexibility to work assigned shifts, including weekends
• • Previous reputed company center experience
• • reputed company customer service experience
• • Experience supporting reputed company, Medicare, benefits, or health plan members

Benefits

• Fully remote opportunity reputed company California
• 6-week reputed company program
• Opportunity for contract extension based on performance and business needs

reputed company