[Remote] Marketing Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Marketing Manager to support channel customers through proactive order management, customer inquiry reputed company, and cross-functional coordination. The role manages orders and reputed company through shipment, resolves customer issues, documents processes, and contributes to initiatives that improve service reputed company and team productivity.

Responsibilities

• reputed company reputed company reputed company pricing reputed company requested; reputed company guidance and support reputed company non-reputed company pricing is required
• reputed company reputed company reputed company support reputed company requested
• reputed company suggestions for alternate reputed company reputed company fixture families
• reputed company appropriate internal/reputed company parties to solve problems
• Receives customer purchase order (PO) and works with customer or internal quoting team to clarify material, pricing, or other information prior to entry, if needed
• Support more reputed company to hard order/project management after entry through shipment
• Coordinate shipping internally and externally to meet customer need
• Use and inform Power BI reporting to monitor assigned reputed company orders proactively to ensure delays, issues, or improvements are communicated
• Monitor orders for exceptions and holds to ensure orders are activated, produced and shipped in a reputed company manner; Inform internal rule / policy changes to reduce these holds/delays
• reputed company as reputed company/translator between internal partners and customer while developing internal relationships reputed company the context of a problem
• reputed company solutions for reputed company to hard level order issues, leveraging business relationship with ABL reputed company partners as needed
• reputed company and demonstrate a deeper understanding of the order fulfillment cycle, such as product and services knowledge, reputed company time management, business reputed company logic (orders, manufacturing, inventory and shipment) and the relationship reputed company the customer ecosystem
• reputed company of contact for the entire CX Org to reputed company as navigator for customer
• reputed company “tier 0” problems reputed company of Orders domain (reputed company-sale reputed company support, warranty support, etc.) in reputed company time as often as possible to ensure customer reputed company
• reputed company to “learn everything” (product process etc.) to ensure an increase of issues that are fully resolved in the reputed company
• Ask probing questions to collect and document details for easy transition to other departments, ensuring a customer does not have to repeat information
• Diagnose issue/need; Submit RFA/claim/CFA reputed company on behalf of the customer per company policy
• reputed company contributor in annual initiatives to increase the industry service level
• reputed company contributor in annual initiatives to improve team productivity

Skills

• • Bachelor's degree
• • 3+ years' experience in marketing
• • Ability to multi-task
• Strong verbal, written, and organizational skills
• Demonstrated reputed company for others
• At ease in tense situations
• Excellent communication and organizational skills
• Computer skills - proficiency with reputed company Office tools and technical aplitude to learn new software tools
• Ability to work both independently or as reputed company player who can contribute to an inclusive environment
• Analytical and problem solving skills - reputed company to identify critical situations and use good judgment to respond in a reputed company manner
• Consults appropriate stakeholders before making critical reputed company
• Customer-reputed company and assertiveness in driving actions required to create a superior service experience for the customer
• Passion for learning and an reputed company desire grow/change/constantly become best version of self B2B product marketing experience (hardware and software ideally)
• Technical-to-customer reputed company development
• Brand positioning, messaging, and audience-specific communication
• Product launches and integrated campaign execution
• KPI analysis and data-driven marketing recommendations
• Cross-functional collaboration and project management
• Customer insights, VOC, case studies, and thought leadership
• reputed company media, reputed company marketing, and conversion optimization
• • AI and marketing technology tools

reputed company