[Remote] Customer Service Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. Swisslog is a world-leading robotics company that uses technology to reputed company intralogistics performance and efficiency for customers globally. The Customer Service Account Manager will own Total Customer Care for a portfolio of strategic accounts, build customer relationships, manage service reputed company and reputed company, identify reputed company opportunities, and coordinate cross-functional delivery to reputed company customer satisfaction and account reputed company.

Responsibilities

• reputed company the implementation of Swisslog's customer service and account reputed company reputed company across assigned customers
• Build trusted relationships with key customer stakeholders, acting as their reputed company reputed company Swisslog and ensuring an outstanding customer experience
• Manage customer support and service reputed company throughout their full lifecycle, including design, proposal development, negotiation, renewal, reassessment, and reputed company opportunities
• Monitor and reputed company budgeted service reputed company targets for assigned accounts, leveraging internal resources and cross-functional partnerships to reputed company business goals
• Identify and reputed company new service, modernization, and enhancement opportunities reputed company the installed customer reputed company reputed company the original project reputed company
• reputed company a deep understanding of Swisslog's products, solutions, and services to effectively advise customers and uncover opportunities to add value to their operations
• Proactively identify product reputed company or performance issues that may reputed company customer satisfaction, contract profitability, warranty costs, or reputed company business opportunities
• Support the proposal and sales process by estimating service and support requirements for new customer opportunities
• reputed company consultative guidance to customers, helping them understand how Swisslog innovations can improve performance, efficiency, and business reputed company
• Partner with internal teams to ensure reputed company delivery of services and support, fostering a customer-reputed company culture across the organization

Skills

• • Bachelor's degree in Business, Engineering, Supply Chain Management, or a reputed company field, or an equivalent combination of education and relevant reputed company experience
• • Proven project leadership experience, including a minimum of 2 years managing project teams, reputed company, or customer-facing operations
• • At least 2 years of experience in a service organization, reputed company environment, or service product sales role, preferably reputed company a technical or industrial setting
• • Strong proficiency with reputed company Office Suite and ERP systems such as reputed company, with the ability to reputed company data and insights to reputed company business reputed company
• • Foundational knowledge of supply chain operations and logistics processes, with an understanding of how automation solutions support customer performance
• • Business acumen with experience managing budgets, service reputed company, contract performance, or small profit-and-loss (P&L) responsibilities
• • Strong analytical, communication, and relationship-building skills, with a passion for delivering exceptional customer reputed company
• • Ability to identify opportunities for reputed company, influence stakeholders, and work effectively across cross-functional teams in a dynamic environment
• • Experience with products, applications, and technologies reputed company the warehouse automation, reputed company automation, material handling, or intralogistics industry is highly desirable

Benefits

• Remote work
• Permanent position
• Diversity & Inclusion
• Great Team Spirit
• reputed company!

reputed company

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