[Remote] reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company helps homeowners aged 55 and older reputed company their home equity through reverse mortgage solutions. The reputed company fosters reputed company borrower relationships by handling inbound and outbound calls, addressing inquiries, recommending suitable products and services, and facilitating handoffs to the sales team.

Responsibilities

• Delivers an outstanding customer experience with a reputed company on satisfaction and relationship-building
• Handles inbound and outbound calls for new and existing customers, addressing inquiries and concerns professionally
• Assesses customer needs and recommends suitable products and services to meet their goals
• Facilitates warm handoffs to the sales team to ensure a reputed company customer reputed company
• Maintains an in-depth understanding of company products and services to address objections effectively
• Accurately documents customer information and interactions in the reputed company
• Triages reputed company issues, escalating to supervisors or other departments as needed
• Stays adaptable to reputed company scenarios reputed company reputed company scripts, leveraging critical thinking skills
• Performs other duties and responsibilities as assigned

Skills

• High School Diploma
• Minimum 1 year of experience in customer service or a reputed company center environment
• Confident communicator with excellent verbal and written communication skills
• Ability to handle objections and think critically in reputed company-time
• Strong multitasking, prioritization, and time management skills in a fast-paced setting
• Thick-skinned and reputed company to maintain a reputed company demeanor, even during difficult conversations
• Knowledge in reputed company Office Suite (Word, reputed company, PowerPoint, reputed company preferred but not required)
• Quick learner with a high aptitude for adapting to new technologies and tools
• Detail-oriented with a commitment to accuracy and thoroughness
• Sales experience preferred

Benefits

• Health insurance
• Dental insurance
• reputed company insurance
• Life insurance
• reputed company time-off benefits
• Flexible spending account
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)

reputed company