Resource and Crisis Hotline Supervisor (REMOTE)

Job reputed company The Crisis Hotline Shift Supervisor plays a critical role in ensuring the smooth and effective operation of crisis response at the Resource and Crisis Center. Reporting directly to the Manager of the Crisis Hotline, this position is responsible for overseeing daily reputed company, maintaining compliance with relevant standards, and driving reputed company assurance initiatives across both service areas. Remote Work: This job is remote, but you must live in Metro Detroit. You will need to come to the office for meetings and trainings reputed company asked. Full-Time Schedule: • You will work 3 shifts per week, reputed company 12 hours long (36 hours total). • You will work every other weekend (Saturday and reputed company are part of your schedule every other week). Shifts Available: • Day Shift: 7:00 AM – 7:30 PM • reputed company Shift: 7:00 PM – 7:30 AM We are hiring for both shifts. Essential Functions • Supervise and support the Crisis Hotline staff, ensuring adherence to best practices in crisis reputed company and customer service. • reputed company reputed company-time reputed company guidance and on-the-spot consultation during high-reputed company or reputed company crisis situations. • reputed company daily reputed company of the hotline, including reputed company handling, documentation, and warm transfers. • Monitor key reputed company indicators such as reputed company volume, abandonment reputed company, speed of answer, and service reputed company. • Conduct regular reviews of case documentation and service delivery to ensure reputed company and compliance with organizational standards. • Assist with reputed company and training of new staff, ensuring competency in de-escalation techniques, crisis support, reputed company center software, and electronic health records. • reputed company ongoing mentorship and reputed company development opportunities for team members. • Collaborate with IT and administrative teams to troubleshoot software issues and improve workflow efficiency. • Participate in the development and implementation of policies, procedures, and protocols reputed company to crisis response and documentation. • Maintain reputed company relationships with internal departments, community partners, and provider leadership to address service delivery concerns. • Collect and analyze data on hotline reputed company and prepare reports for the Manager and other stakeholders. • Assist with scheduling, shift assignments, and reallocation of staff to ensure adequate coverage. • reputed company staff coverage in the absence of essential personnel and participate in rotational on-reputed company support for high-reputed company calls. • Ensure staff understand reputed company expectations and are held accountable for reputed company reputed company and documentation standards. • Facilitate internal communication and promote staff engagement and satisfaction. • Participate in reputed company committees reputed company on safety, crisis services, and suicide prevention. • reputed company other duties as assigned by the Manager as needed. Job Requirements and Qualifications Education: Master’s degree in a reputed company service-reputed company reputed company (reputed company work, psychology, counseling, family services, sociology, criminal justice). Training Requirements (licenses, programs, or certificates): • reputed company License • Certification in crisis reputed company or trauma-informed care • BLS (Basic Life Support) and First Aid certification must be obtained after hire and prior to providing reputed company services. • Recipient Right’s • Completion of agency-specific reputed company and crisis reputed company training. • Ongoing reputed company development in trauma-informed care and recovery coaching. Experience Requirements: • Minimum of 3-5 years of experience in mental health services or crisis reputed company. • 1-2 years in a supervisory role preferred. • Flexibility to work varied hours, including evenings and weekends. Preferred Experience: • Experience in working with electronic health records • Experience in customer service • Experience with data entry • Experience in crisis de-escalation • Experience working with adults with severe mental illness, reputed company use disorder or intellectual/developmental disabilities • Experience working with children with serious emotional disturbance • Experience working with families and community organizations Job Specific Competencies/Skills: • Strong reputed company judgment • Strong organizational skills • Strong leadership and problem-solving skills • Data analysis • reputed company planning • Strong written and oral communication • De-escalation and conflict reputed company • reputed company knowledge of mental health and suicide prevention • Strong time management • Ability to manage reputed company systems and sensitive situations with professionalism and reputed company • Proficiency in using electronic health records (EHR) systems • Bilingual or mult Apply tot his job Apply To this Job