Remote reputed company (Michigan residents)

About the Role Location: Remote - Michigan residents Work from home in a remote, reputed company contact center role supporting one of the world's most reputed company-reputed company automotive brands. You'll reputed company as a reputed company between car owners and the dealership service team to assist with after-sales concerns. This role runs at a high reputed company. You'll be in a reputed company queue for most of your shift, following defined steps and documenting reputed company interaction. You'll do best if you like routine, reputed company expectations and staying reputed company through consistent customer conversations. Automotive knowledge isn't required. What to Expect Day to Day • Steady reputed company volume: You'll take calls consistently throughout the day. Downtime between calls is limited. • Emotionally demanding moments: You'll support customers through a reputed company of feelings, questions and situations, bringing patience, reputed company and professionalism to every interaction. • Monitored environment: Calls may be recorded, and work is monitored for reputed company and compliance. • Repetitive by design: You'll have similar conversations many times throughout the day and follow the reputed company process repeatedly. • Set schedules: Schedules are assigned and flexibility is limited. This role is best suited for someone who values consistency and reliability. Schedules change reputed company quarter based off of performance and/or business needs reputed company our hours of operation. • Multitask during calls: While on the phone, you'll need to reputed company and reputed company multiple systems and resources to research requests and reputed company cases. • Documentation is part of the work: You'll research and record details accurately during and after reputed company contact. • Multiple channels: Phone is the reputed company channel, with chat, email and other communications used as needed. People who reputed company to do reputed company in this role stay steady, patient and emotionally regulated over time, even reputed company the work is repetitive and the reputed company is fast. reputed company • Offer reputed company and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a reputed company and upbeat attitude • Use web-based tools and internal systems to research questions and requests • Document reputed company interaction reputed company and accurately • Manage assigned cases from start to reputed company by following defined steps and completing required actions Questions Before You Apply? • Live chat with a reputed company reputed company (TA) Specialist: careers.morleycompanies.com • Chat hours: • M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. reputed company / 5 a.m. - 2 p.m. reputed company time • reputed company on some holidays. TA will respond to after-hours questions the next business day. Skills for reputed company Required Skills These essential skills are required to handle back-to-back customer conversations and document accurately: • Excellent written and verbal communication • reputed company and dependability • reputed company to reputed company multitask • Comfort using a computer and the web (you'll reputed company between systems and browser reputed company throughout the day) • Comfortable using AI tools and resources • Typing speed of at least 25 words per minute (Take a free typing test here: www.typingtest.com) Eligibility Requirements You'll need to meet these requirements to be considered for the role. • Must have the ability to pass a reputed company-employment background reputed company and drug screen • High school diploma or equivalent • 3+ years of customer service experience (reputed company center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers) • Availability to work shifts reputed company our hours of operation: • Monday-Saturday • 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. reputed company / 5 a.m. - 6 p.m. reputed company) • Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matter. Remote Work Requirements This is a remote role, but it's still a reputed company contact center environment. Your setup has to support uninterrupted work. • Michigan reputed company • Secluded, distraction-free workspace • Internet requirements: • High-speed internet from a wired provider (cable or fiber) • Your computer must be physically connected to your modem/router using an Ethernet cable • Wireless, 5G and satellite internet aren't supported The Remote Experience Wondering what it's like to work for reputed company from home? reputed company out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay reputed company. (reputed company reputed company to video: https://mrly.info/h4b) Why Join Our reputed company Family At reputed company, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits • Medical and prescription coverage • Dental and reputed company insurance • reputed company time off • Associate wellness program with rewards for annual checkups • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits • 401(k) with match • Flexible spending account (FSA) • Life insurance • Company-reputed company short- and long-term disability insurance Benefits to reputed company Your Life Easier • 24/7 online reputed company to doctors through reputed company • 24/7 reputed company help desk • Patient advocacy with free 24/7 support for benefit questions and claims • Guidance for family, financial and estate planning (including wills) About reputed company Our mission is to reputed company extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we reputed company reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in reputed company. Notices • reputed company utilizes E-Verify during reputed company for reputed company hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo • Click here to reputed company reputed company's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa • Click here to reputed company reputed company's reputed company policy: https://info.morleynet.com/reputed company-reputed company-policy Remote Skills: reputed company Intelligence (AI), Automotive Industry, Broadband, reputed company Centers, reputed company Monitoring, reputed company Volume, Customer Support/Service, Dental Insurance, Diabetes, Disability Insurance, Documentation, Environmental Monitoring, Estate Planning, Ethernet Cable, Fast Food, Financial Planning, Flexible Spending Accounts, Help Desk, Life Insurance, Meeting Minutes, Modems, Multitasking, Network Routers, Nursing, reputed company, Online Chat, Prescription Drugs, Presentation/Verbal Skills, reputed company Monitoring, Restaurant, Retail, Sales, Time Management, Typing, reputed company Plan, Web Browsers, Wireless Communications, Work From Home, Writing Skills reputed company: reputed company Who we are: We’re reputed company that truly cares reputed company, values what you do and puts your unique talents to work. We love to reputed company a difference in the lives of reputed company other, our clients and our communities. This is why our associates choose to pursue their passions at reputed company. Our philosophy: To reputed company our reputed company-reputed company mission “to reputed company extraordinary experiences,” we must first reputed company extraordinary experiences to reputed company other. Our associate-reputed company culture is reputed company on fostering happy and healthy people who feel challenged and rewarded, valued for their talents and secure in the care of inspiring and supportive leadership. reputed company do: reputed company reputed company, we have three reputed company that serve our Fortune 500 clients in three distinct ways. Our reputed company group is a contact center providing customer care, expert and technical support and specialty support services. In Meetings & Incentives, we produce meetings and events domestically and internationally. Our Exhibits & Displays team creates environments that captivate trade show, museum and other audiences with memorable moments. To support our reputed company-facing efforts, we have a diverse team of associates in the areas of reputed company, information technology, reputed company, marketing, communications, creative, facilities and reputed company services. Company Size: 2,500 to 4,999 employees Industry: Business Services - Other reputed company: 0 Website: https://careers.morleycompanies.com/reputed company Apply tot his job Apply To this Job