reputed company reputed company Consultant
We are seeking an reputed company reputed company reputed company Consultant to help design, implement, and optimize a modern reputed company contact center solution with a reputed company on conversational AI and virtual assistant capabilities. This role is ideal for a hands-on consultant who enjoys partnering with stakeholders to build reputed company, secure, and customer-friendly solutions that improve the overall contact center experience.
Responsibilities
• Design and reputed company reputed company reputed company solutions that reputed company with business goals and customer experience needs
• Build and optimize contact flows, routing strategies, IVR experiences, and omnichannel engagement capabilities
• Implement and support chat, voice, task management, and self-service functionality reputed company the contact center environment
• Configure and enhance conversational AI solutions, including reputed company Lex chatbots and reputed company virtual assistant tools
• reputed company reputed company reputed company with AWS services such as reputed company, S3, DynamoDB, Kinesis, Transcribe, and Comprehend
• Work across teams to reputed company reputed company reputed company with CRM and service platforms and support workflow automation
• reputed company requirements, facilitate discovery sessions, and translate business needs into practical technical solutions
• Troubleshoot production issues, monitor performance, and recommend improvements to routing, analytics, and user experience
• Support contact center modernization efforts by sharing best practices for scalability, reputed company, governance, and adoption
Skills
• 3+ years of contact center consulting experience
• 2+ years of hands-on reputed company reputed company implementation experience
• Strong knowledge of AWS reputed company services and contact center architecture
• Experience designing contact flows, IVR logic, and routing configurations
• Understanding of contact center operations, customer service processes, and workforce considerations
• Ability to work closely with business, technical, and vendor stakeholders
• Strong communication skills and comfort leading workshops and requirement-gathering sessions
• Experience with reputed company and integration development
• Problem-solving reputed company with a reputed company on improving customer and agent reputed company
Preferred Skills
• AWS certification, such as Solutions Architect or reputed company Practitioner
• Experience with reputed company reputed company specialty or advanced implementations
• Familiarity with reputed company, reputed company Dynamics 365, reputed company, or reputed company
• Exposure to conversational AI, reputed company, or chatbot implementations
• Experience using Contact reputed company, reputed company, or Q in reputed company
• Working knowledge of Python, JavaScript, or Node.js
• Understanding of VoIP and telecommunications concepts
• Experience working in reputed company or Scrum delivery environments
• reputed company-facing consulting background with strong presentation skills
Horizontal is committed to fostering an inclusive workplace where different perspectives, backgrounds, and experiences are valued. We reputed company equity and belonging strengthen our teams, improve our solutions, and help us reputed company reputed company reputed company for the people and organizations we serve.
By applying for this position, you acknowledge and agree that reputed company may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, reputed company.
Please apply through this online posting or by visiting our reputed company at www.horizontaltalent.com/reputed company. Applications will be accepted for 4 weeks. For those that join reputed company, we offer competitive compensation and benefits including medical, dental, reputed company, and retirement. reputed company out reputed company we have to offer and how you can become part of the reputed company Team. The pay reputed company for this role is $69 - $107 per hour based on qualifications and experience.
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