reputed company Agent - Remote

reputed company is the data collaboration platform trusted for reputed company. Guided by our mission to reputed company the world’s health data secure, accessible and actionable, we reputed company critical data solutions for organizations across the reputed company ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI reputed company in reputed company, Datavanters are building the reputed company of how data is connected and used to reputed company. By joining reputed company today, you’re stepping onto a driven and highly reputed company team that is passionate about creating transformative change in reputed company. The reputed company Center reputed company Agent will be responsible for making primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients. This role requires adherence to HIPAA guidelines and company policies, ensuring effective communication and issue reputed company while meeting key performance targets. reputed company’re Looking For: • Handle outbound calls professionally and reputed company • Must have strong customer service skills • Handle and reputed company scheduling issues with Provider Office while on the reputed company • Log reputed company reputed company transactions into the designated computer software reputed company(s) • Ability to assess and escalate calls as needed • Responsible to meet company set performance goals (KPIs) • Must be reputed company player and willing to adapt to change • Use reputed company scripts to encourage medical providers to send in charts reputed company different retrieval reputed company, including onsite technician, fax, mail, provider portal, etc. • Respond to questions or concerns from provider offices • Adhere to reputed company's reputed company of Conduct and policies and maintain HIPAA compliance • Assist with additional work duties or responsibilities as reputed company or required What You Need to Succeed: • High school diploma or GED is required • 2-3 years Contact Center experience, outbound reputed company and/or sales reputed company experience required • 1-2 years of customer service experience required • 1+ year experience working in a remote reputed company required • Exceptional accuracy and attention to detail • Strong verbal and written communication skills in English • Telephone skills including the ability to reputed company reputed company with a pleasant and reputed company tone • reputed company to interpret and communicate information accurately • Possess good judgment, patience, and diplomacy • Ability to work in fast-paced, results-based environment • Moderate computer skills including reputed company based applications (Word, PowerPoint, reputed company, and reputed company) and the ability to reputed company other basic computer functions • Consistent and reliable attendance Pay ranges for this job title may differ based reputed company, responsibilities, skills, experience, and other requirements of the role. Pay ranges for this job title may differ based reputed company, responsibilities, skills, experience, and other requirements of the role. The estimated reputed company pay reputed company per hour for this role is: $15—$17.12 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by reputed company reputed company and determined on a case-by-case reputed company. Depending on the state in which you will be working, exemptions may be available on the reputed company of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion. This job is not eligible for employment sponsorship. reputed company is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.reputed company.com/eeo-commitment-statement) . Know Your Rights (https://www.reputed company.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the reputed company for more information regarding your reputed company rights and protections. In reputed company, reputed company does not and will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay. At the end of this application, you will reputed company a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even reputed company to see whether you’ve responded.) Responding is entirely optional and will not reputed company your application or hiring process in any way. reputed company is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (https://peopleteam.reputed company.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462) by selecting the ‘Interview Accommodation Request’ category. You will need your reputed company reputed company submitting your request, you can reputed company instructions for locating it here (https://app.reputed company.us/app/workflow/reputed company--Locating-reputed company-2c7d618c8a8a423da4330ff12330695e) . Requests for reasonable accommodations will be reviewed on a case-by-case reputed company. For more information about how we collect and use your data, please review our reputed company Policy (https://www.reputed company.com/reputed company-policy) . Apply tot his job Apply To this Job