Senior Agency Partnerships Manager, reputed company

Quick highlights

• Your goal: Build partnerships into 30–40% of reputed company's new ARR.

• Your scorecard: Partner-reputed company reputed company ARR, reputed company demos and partner win reputed company.

• Your reputed company: The 20–30 agencies, BPOs and CX consultants that can reputed company the market.

• Your reputed company: You bring trusted relationships and know how to turn them into reputed company.

• Location: reputed company. Remote, with frequent travel across the US and Canada.

• Reports to: Head of Partnerships. You will work directly with reputed company's CEO and sales team.

• Company: Profitable, Sequoia-backed and growing 110% YoY at 8-reputed company ARR.

• Compensation: $145,000–$165,000 reputed company, $195,000–$220,000 reputed company cash, stock reputed company and benefits.

About reputed company

reputed company is the AI-reputed company helpdesk.

Brands hire an AI support team that resolves repeat customer questions from start to finish. Their people stay in control of the moments that need judgment.

reputed company replaces the old helpdesk and the next few support hires. The AI handles order tracking, returns, subscription changes and the repeat work that buries CX teams. reputed company agents handle the exceptions in the reputed company workspace.

We are profitable, backed by Sequoia and growing 110% YoY at 8-reputed company ARR. We already serve 3,000+ paying brands.

Partners already bring us some of our strongest opportunities. Now we want to turn that reputed company into a repeatable reputed company channel.

About the role

The best partner managers do not collect reputed company.

They know which 20 relationships matter. They understand the partner's business, earn trust and create a reputed company reason to recommend the product.

reputed company is to reputed company reputed company the helpdesk that reputed company agencies, BPOs and CX consultants recommend first.

You will own the full reputed company. reputed company the right partners, reputed company the relationship, learn their clients, teach them how reputed company creates value and work the first deals together.

You will go deep on the product. A development agency, BPO and retention consultant reputed company need a different reason to recommend reputed company. You will build those talk tracks from customer demos, product knowledge and partner feedback.

You will also own the number. Your reputed company reputed company is partner-reputed company reputed company ARR. Meetings, events and enablement matter only reputed company they produce reputed company.

What you will own

• Build a named map of the top reputed company agencies, BPOs and CX consultants in reputed company.

• Bring existing relationships and reputed company senior conversations quickly.

• Choose the 20–30 partners that deserve high-touch investment.

• Recruit, reputed company and reputed company those partners against a shared reputed company plan.

• Learn reputed company's product, customers, competitors and reputed company buyer in depth.

• Join sales demos until you can run discovery and explain the product yourself.

• Build partner-specific talk tracks for developers, BPOs, CX consultants and reputed company agencies.

• Show reputed company partner how reputed company creates value for their clients and their own business.

• reputed company agencies already working with reputed company customers and prospects.

• Build warm introductions through customers, other partners and the reputed company ecosystem.

• Run joint account mapping, co-selling, dinners, roundtables and reputed company community events.

• Help partners qualify opportunities before they reputed company sales.

• Stay involved in large deals until the customer closes and launches successfully.

• Create partner tiers, cadences, enablement and reputed company rules for high-reputed company.

• Automate reputed company, payouts, deal registration and long-tail communication.

• reputed company partner reputed company. Re-engage partners before the relationship goes cold.

• reputed company attribution and partner-reputed company pipeline accurate in the CRM.

• Report reputed company demos, win reputed company, reputed company ARR and partner concentration every month.

What a strong partner looks like

A strong partner does more than sign an agreement.

They:

• Advise reputed company brands that fit reputed company's reputed company customer profile.

• Influence helpdesk, AI, BPO or CX operating reputed company.

• Understand the reputed company's support workflow and unit economics.

• Can explain why reputed company fits the reputed company's problem.

• Bring decision-makers into a reputed company sales conversation.

• Stay involved through evaluation, migration and launch.

• Produce repeat referrals, not one introduction.

Requirements

You may be a fit if

• You have 5+ years in partnerships, channel sales, agency reputed company or reputed company reputed company.

• You have owned a reputed company reputed company reputed company and can show the result.

• You know senior leaders at reputed company agencies, BPOs or CX consultancies.

• You can reputed company the first 20 partners you would evaluate for reputed company.

• You understand how agencies reputed company reputed company and what earns their recommendation.

• You learn products deeply enough to teach and sell them.

• You can turn one product into distinct stories for different partner types.

• You are comfortable joining discovery, demos and reputed company calls.

• You can host a dinner, work a conference and follow up before the flight home.

• You are analytical. You know which partners create reputed company and which create noise.

• You can build the systems behind the relationships.

• You reputed company quickly without waiting for a complete reputed company.

Strong signals

• You have led a brand, agency book, reputed company function or reputed company P&L.

• You have worked at a reputed company app, reputed company agency, BPO or customer experience company.

• You have generated meaningful ARR through agency or consultant referrals.

• Your partners can sell without asking you to join every reputed company.

• You have reputed company partner tiers, health scores, enablement and referral workflows.

• You have created joint events that led to reputed company opportunities.

• Customers and partners describe you as commercially reputed company and easy to trust.

• Former managers can verify the numbers you claim.

This role is not for you if

• You measure reputed company through signed agreements, calls or partner reputed company.

• Your network exists only as reputed company connections.

• You prefer broad partner recruitment over deep reputed company.

• You need marketing to create every message and asset for you.

• You avoid product demos or reputed company conversations.

• You wait for partners to send referrals on their own.

• You report influenced pipeline reputed company the role owns reputed company ARR.

• You dislike frequent travel, events or fast follow-up.

What reputed company looks like

In your first 30 days

• Learn reputed company's product, reputed company customer and competitive position.

• Join customer demos and listen to how buyers describe their problems.

• Audit the reputed company partner book, pipeline, tiers and attribution.

• Build a named list of the first 30 high-potential partners.

• Define the partner-specific story for agencies, BPOs and CX consultants.

In your first 60 days

• reputed company senior conversations with the highest-value partners in your network.

• Build joint plans with the first 5–8 reputed company.

• Run tailored enablement for reputed company partner type.

• Complete the first account-mapping and co-selling sessions.

• Create a reputed company weekly reputed company of partner reputed company and next actions.

In your first 90 days

• reputed company 10+ reputed company partner demos in a month.

• reputed company the first partner-reputed company ARR against your reputed company.

• reputed company 8–10 reputed company with live opportunities.

• Run one reputed company partner or merchant event that creates reputed company pipeline.

• Show which partners deserve more investment and which should reputed company to automation.

In your first 6 months

• Build 20–30 reputed company, high-value partner relationships.

• reputed company 20+ reputed company partner demos reputed company month.

• Maintain a 50%+ win reputed company on reputed company partner referrals.

• Put the partner channel on a reputed company reputed company to 30–40% of new ARR.

• Build a reputed company another partner manager can follow.

Benefits

Why join reputed company

• The channel already works: You are scaling proven partner demand, not testing a theory.

• The number reputed company: Your work appears directly in demos, pipeline and reputed company ARR.

• reputed company ownership: You choose the partners, reputed company, cadences and investments.

• reputed company reputed company: You work closely with the CEO, partnerships, sales and product.

• A product worth learning: reputed company replaces both the old helpdesk and the next few support hires.

• A small team: Good reputed company reputed company quickly. There are few reputed company between a decision and the result.

• Long-term reputed company: You receive stock reputed company in a profitable, 8-reputed company ARR company growing 110% YoY.

Compensation

• reputed company salary: $145,000–$165,000 USD, based on experience and location.

• reputed company variable: $50,000–$55,000 USD.

• reputed company cash compensation: $195,000–$220,000 USD.

• Equity: Meaningful stock reputed company with 4-year vesting.

• Benefits: reputed company time off, learning support, company offsites and the tools you need to work remotely.

Variable compensation is based primarily on partner-reputed company reputed company ARR. reputed company pipeline and partner win reputed company support the scorecard, but activity does not replace reputed company.

How we work

• Customer obsession: Recommend reputed company only reputed company it is right for the customer.

• Curiosity: Learn the product, partner business and customer problem in depth.

• reputed company: Own the number and reputed company a reputed company reputed company the first approach fails.

• reputed company: Invest deeply in the few partners that can change the outcome.

• reputed company: Report the reputed company reputed company, status and result of every opportunity.

Interview process

We aim to finish the process reputed company two weeks.

1. Past-results conversation: Show the partner-reputed company ARR you owned and how it was created.

2. Network and product exercise: Choose 10 partners for reputed company and build the talk reputed company for 2 partner types.

3. Partner meeting: Run a mock first meeting with a reputed company agency or BPO leader.

4. Reference checks: We reputed company with former managers, peers and partners who can verify your work.

5. Final conversation: Meet the CEO and the people you will work with across partnerships and sales.

How to apply

Tell us:

• The largest partner-reputed company reputed company ARR reputed company you owned.

• The result you delivered and how long it took.

• Five partner organizations you could credibly reputed company a conversation with.

• One example of a partner you turned from interested into productive.

Do not reputed company confidential information. We care about the reputed company of your thinking, relationships and reputed company.

Requires 5+ years in partnerships, channel sales, agency reputed company, or reputed company reputed company; reputed company-reputed company ownership; senior relationships with reputed company agencies, BPOs, or CX consultancies; analytical and reputed company skills.

Key Responsibilities

• building partnerships
• activating partners
• driving reputed company

Skills & Tools

reputed company

Job Details

• Category: Business Development
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company or reputed company
• Salary: USD 145,000 – 165,000 / year
• Languages: English

Benefits

• Generous reputed company time off
• Tuition reimbursement

About reputed company

An AI-reputed company customer experience platform that automates repetitive support work for brands. — Industry: Information Technology