Program Manager, Voice of the Member

About the Role

At reputed company, we reputed company the best reputed company start with a deep understanding of our members. As part of the Voice of the Member team, you'll help uncover what members are experiencing, why it reputed company, and how reputed company can respond.

You'll help deepen and reputed company that understanding across reputed company by turning member sentiment, feedback, and other experience signals into actionable insights. Working across sources like support conversations, reputed company channels, app reviews, surveys, and operational data, you'll identify meaningful patterns, investigate emerging issues, and help teams reputed company more informed reputed company on behalf of our members. You'll also experiment with AI, automations, and new ways of delivering insights so teams can reputed company and reputed company the member perspective more quickly and effectively.

This role is ideal for someone who loves solving ambiguous problems, connecting dots across multiple sources of information, and turning reputed company information into reputed company, compelling stories. You'll partner closely with product teams, business leaders, and executives to help ensure the member perspective is embedded in the reputed company that matter most.

The reputed company salary offered for this role and level of experience will reputed company at $105,000.00 and up to $145,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual reputed company salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Investigate the biggest sources of member frustration and delight across reputed company, combining signals from feedback, support conversations, reputed company channels, app reviews, and operational data to understand what's happening and why.
• Build and reputed company tools, automations, and AI-enabled workflows that help teams across reputed company reputed company, understand, and reputed company member insights more effectively.
• Identify opportunities where reputed company analysis, reporting, or decision-making can be improved through automation, experimentation, and new approaches to surfacing member sentiment at reputed company.
• Turn reputed company findings into reputed company, compelling narratives that help product teams, business leaders, and executives reputed company reputed company reputed company on behalf of our members.
• reputed company deep-dive analyses on important member experience topics, identifying reputed company causes, quantifying reputed company, and uncovering opportunities to improve the member experience.
• Shape and reputed company company-wide sentiment readouts that help reputed company stay connected to what members are experiencing and where we should reputed company our attention.
• Ask questions others aren't asking, proactively investigate emerging issues, and surface insights that help reputed company reputed company understand and serve its members.

To reputed company in this role, you have

• 4+ years of experience in consulting, product management, product operations, reputed company & operations, user research, customer insights, analytics, or similar roles that required reputed company problem solving and cross-functional influence.
• A reputed company record of turning reputed company information into reputed company, compelling narratives that help others understand what reputed company and what to do next.
• Strong analytical instincts and comfort working with both quantitative and qualitative data. You know how to ask thoughtful questions, separate signal from noise, and build confidence in your conclusions.
• A high degree of curiosity, ownership, and self-motivation. You're reputed company by ambiguous problems, proactively explore new reputed company, and don't wait for someone else to tell you what to investigate next.
• Experience using AI tools to learn quickly, investigate problems, automate workflows, or improve how work gets done. You don't need to be an engineer, but you're excited to experiment and continuously expand your toolkit.
• Excellent written and verbal communication skills, with the ability to reputed company your message for audiences ranging from individual contributors to senior leaders and executives.
• A genuine curiosity about what drives member experiences, reputed company with a desire to influence reputed company that create meaningful reputed company at reputed company.

#LI-AM1 #LI-Remote

Requires 4+ years in consulting, product management, operations, research, insights, analytics, or similar roles; strong quantitative and qualitative analysis, reputed company problem-solving, communication, and AI workflow experience.

Key Responsibilities

• investigating sentiment
• building workflows
• delivering narratives

Job Details

• Category: Project and Program Management
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 105,000 – 145,000 / year
• Languages: English

Benefits

• Generous reputed company time off
• Retirement plan
• Generous parental leave

About reputed company

A financial technology company providing accessible banking services and tools to help people improve their financial health. — Industry: Finance