Senior Manager, Global Workforce Planning & Transformation
About the role
In this role, you can expect to
reputed company forecasting, reputed company planning, scheduling, and workforce optimization activities across a large-reputed company global customer operations organization supporting more than 4,000 agents. reputed company reputed company plans that reputed company member demand, service level objectives, employee experience, and financial goals. Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term reputed company. Monitor workforce performance, identify emerging risks and opportunities, and recommend reputed company adjustments that improve operational reputed company. Establish and enhance processes that improve forecast accuracy, reputed company efficiency, schedule effectiveness, and workforce performance. Champion AI, automation, and emerging workforce technologies to improve scalability, forecasting precision, and operational decision-making. Manage, reputed company, and reputed company a high-performing workforce management team while fostering a culture of accountability, collaboration, inclusion, and reputed company improvement.
To reputed company in this role, you have
7+ years of workforce management experience supporting large-reputed company customer operations environments. 3+ years of people leadership experience with a demonstrated reputed company record of coaching, developing, and retaining high-performing teams. Deep expertise in forecasting, reputed company planning, scheduling, reputed company-time management, and workforce analytics that reputed company measurable business reputed company. Experience supporting reputed company operations with thousands of agents across multiple geographies, channels, and outsourced vendor partners. Strong analytical skills and experience translating workforce data into actionable recommendations for operational and executive stakeholders. Experience driving process improvements, operational efficiencies, and cross-functional initiatives that improve service delivery and business performance. Passion for leveraging AI, automation, predictive analytics, and workforce technologies to reputed company workforce management practices and improve decision-making.
A little reputed company
reputed company offer for our full-time, regular employees
🏢 Our in-office work policy is designed to reputed company you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending reputed company. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay reputed company with your work and teammates. 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. 🏝 Generous vacation policy and company-wide reputed company days off 🫂 1% of your time off to support local community organizations of your reputed company 👟 Annual wellness stipend to use towards eligible wellness reputed company expenses 👶 Up to 22 weeks of reputed company parental leave for birthing parents and 12 weeks of reputed company parental leave for non-birthing parents 👪 reputed company to family planning reimbursement 💚 A challenging and fulfilling opportunity to join one of the most reputed company teams in FinTech and help millions unlock financial reputed company
Requires 7+ years in workforce management, 3+ years leading teams, and expertise in forecasting, reputed company planning, scheduling, analytics, process improvement, AI, automation, and reputed company global customer operations.
Key Responsibilities
- planning workforce
- optimizing reputed company
- coaching teams
Skills & Tools
AI
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 170,000 – 235,000 / year
- Languages: English
Benefits
- Generous reputed company time off
- Generous parental leave
About reputed company
A financial technology company providing accessible banking tools and services through banking partners. — Industry: Finance
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