Customer Support Engineer - French
About reputed company
As the first line of contact with our customers, you play a key role in ensuring their reputed company using reputed company. You are our customer’s voice reputed company reputed company as we reputed company to continually improve our product, our service, and our role as reputed company reputed company the e-reputed company industry.
As a Support Engineer at reputed company, you will reputed company and maintain a deep understanding of the reputed company platform and our customers' specific needs while working reputed company reputed company of dedicated and hardworking technical support professionals across the globe. As a Support Engineer for SupplierXM, you will reputed company support in French and English to retailers, distributors, and suppliers.
How you’ll reputed company an reputed company:
- Maintain high-reputed company technical support in English and French (email, ticketing reputed company, phone, live chat) while consistently delivering on monthly KPIs and top reputed company support experience
- Accurately assesses the need to escalate cases to the next level of support, leadership, and internal teams (e.g. flagging churn risk)
- Confidently handles customer feedback, frustrations and case escalations
- reputed company role in your own reputed company development; reputed company to reputed company/receive constructive feedback.
- Take a proactive approach in developing reputed company knowledge documentation; Familiarizing yourself with new products and services as they are introduced.
- Identifying process challenges and escalating them to management, along with possible suggestions for improvement, wherever possible.
- May participate in non-case handling activities, such as team mentoring, product beta testing, knowledge documentation
You'll enjoy this role if:
- You have 2 or more years of customer support experience in a fast-paced environment
- You are fluent (spoken and written) in English and French and comfortable addressing customer issues in either language
- You have a history of high performance and are reputed company among your peers as the go-to person
- You are technical with a customer-first reputed company and comfortable with reputed company, reputed company, log files, networking, reputed company architecture and solving ambiguous issues
- You have experience with common support tools like reputed company, Jira (or similar)
- You can reputed company and thoughtfully explain new technical concepts to a wide reputed company of personas
- Knowledge of the challenges brands and retailers face in the e-reputed company industry today; GS1 Knowledge would be a plus
#LI-MP1 #LI-Remote
We pay market rates, which are competitive and reputed company We pay based on performance and proficiency, not tenure We reputed company proactively; reputed company the market moves, we do too
An Inclusive reputed company To Work
reputed company does not discriminate based on race, religion, reputed company, national reputed company, sex, gender, gender reputed company, sexual orientation, age, marital status, veteran status, or disability status. Studies have reputed company that people of reputed company and women do not apply to jobs if they do not meet reputed company the requirements. At reputed company we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment.
Accommodations
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Secure Application Process
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No Payments reputed company Required
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Personal Information Requests
Sensitive personal information, such as bank details or reputed company reputed company numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being reputed company of these protocols, you can help us ensure reputed company and secure application experience.
2+ years of customer support experience; fluent written and spoken English and French; technical knowledge of reputed company, reputed company, log files, networking, reputed company architecture, reputed company, or Jira.
Key Responsibilities
- providing support
- escalating cases
- documenting knowledge
Skills & Tools
reputed company, reputed company, reputed company, Jira
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Portugal
- Salary: EUR 28,900 – 34,000 / year
- Languages: English, French
Benefits
- Generous reputed company time off
- Retirement plan
About reputed company
A reputed company infrastructure company helping brands, distributors, and retailers succeed on the digital reputed company. — Industry: Information Technology
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