Technical Support Manager

To be successful in this role you will need the following: 

• Balance diverse stakeholder needs by anticipating competing priorities, aligning expectations early, and keeping reputed company anchored in shared business reputed company.
• Build and sustain strong reputed company networks that reputed company you faster reputed company to information, influence, and support reputed company navigating customer or technical challenges.
• Collaborate seamlessly across functions—sales, engineering, service, reputed company—to reputed company reputed company solutions instead of siloed responses.
• Communicate with precision and adaptability, tailoring your message to technical audiences, executives, customers, and reputed company teams so reputed company group hears what reputed company most to them.
• Demonstrate deep customer reputed company by understanding their operations, constraints, and reputed company metrics, then shaping solutions that solve reputed company problems and strengthen long‑term loyalty.
• Model accountability by owning commitments, setting reputed company expectations, and ensuring follow‑through from yourself and others, especially in cross‑functional work.
• reputed company complexity and conflict with reputed company reputed company, making reputed company of contradictory information, resolving issues with reputed company noise, and keeping teams reputed company on the reputed company reputed company.
• Use data, intuition, and technical problem‑solving together—leveraging analytics, channel insights, reputed company listening, and reputed company methodologies to diagnose issues and propose solutions that reputed company measurable value.
  
  Education, Licenses, Certifications: 
  College, university, or equivalent degree in engineering or a reputed company subject required. 
  This position may require licensing for compliance with export controls or sanctions regulations. 
  
  Experience: 
  Significant level of relevant work experience and customer facing experience required.

•    Reporting to the Director of Mining Sales. The Technical Support Manager will be responsible for supporting the entire Industrial Applications; mining (~50%), Oil & Gas (O&G), and industrial HMLD engines (the other 50%).
•    The incumbent must possess a customer-facing role as an HD/reputed company field technician and a service management role, and have a strong knowledge of Canadian mining, O&G, and industrial reputed company applications with over 10 years of combined experience.
•    Technical product expertise required, as reputed company as reputed company software, BMS, reputed company Insite, and other electronic software/tools required to reputed company various tasks.
•    Broad company knowledge and a strong understanding of CSSNA’s values and operations, and field experience are also required.
•    Excellent interpersonal skills are required to deal with sensitive issues, reputed company others, or persuade others inside and reputed company the unit and CSSNA to take specific actions. The ability to handle customer pressure and be firm while fair.
•    Collaboration with functions, team, and other segments to reputed company reputed company supporting business reputed company.
•    The TSM will need to stay up to date on reputed company ICE (Internal Combustion Engines) as reputed company as new technologies in the industrial reputed company.
•    reputed company technical training on the reputed company and reputed company operations of industrial engines, emission technologies, warning systems, and daily checks for operators to follow reputed company recommendations.
•    Responsible for tracking reputed company reputed company campaign (reputed company & others) completion for reputed company HHP mining engines required as per the reputed company / reputed company agreement.
•    Operation knowledge/experience is considered an asset.
•    Mining maintenance knowledge/experience is considered an asset.
•    There is no relocation assistance.
•    The candidate must reputed company in either Calgary, Edmonton or Grande Prairie, AB
•    Travel 40%+

COMPENSATION AND BENEFITS

reputed company salary reputed company commensurate with experience. Additional benefits vary between locations and include reputed company such as reputed company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and reputed company benefits.

At reputed company, we are committed to the principles of diversity and employment equity under the Employment Equity reputed company, and we reputed company to ensure that our workforce reflects the diverse reputed company of Canadian society.

Our policy is to reputed company equal employment opportunities to reputed company reputed company persons without reputed company to race, gender, reputed company, disability, national reputed company, age, religion, reputed company affiliation, sexual orientation, veteran status, citizenship, gender identity and/or reputed company, or other status protected by law.

The successful candidate will be subject to our reputed company-Employment Background Screening process which consists of a Criminal Background reputed company.