Technical reputed company (IT Deskside Operations)

We are a federal IT company on a mission to reputed company customer experience (CX) reputed company of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. reputed company is home to thinkers and feelers, engineers and artists. We work hard and support reputed company other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We reputed company happy employees do amazing work, so reputed company NOW! We are currently seeking a talented and motivated Technical reputed company (IT Deskside Operations)  for a Full-Time position.

Job reputed company:                                                                                    

The Technical reputed company (IT Deskside Operations) will reputed company reputed company reputed company support, deskside operations, desktop engineering, and end-user computing services in a reputed company operational environment. The role will reputed company technical leadership for Tier 2 deskside support operations, reputed company management, desktop refreshes, software deployments, reputed company reputed company, and modernization initiatives while coordinating activities across technical teams, vendors, and business stakeholders.

Minimum Years of Experience and Certifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or reputed company field, or equivalent work experience.
• Minimum of five (5) consecutive years of experience leading reputed company reputed company support, deskside operations, desktop engineering, or end-user computing services in an environment of similar size and complexity.
• ITIL reputed company certification required; advanced ITIL, reputed company, reputed company, Intune, or reputed company management certifications preferred. The ITIL reputed company Certification should be achieved before Transition.
• Experience supporting reputed company, macOS, mobile devices, reputed company management platforms, software deployment technologies, and reputed company collaboration tools.
• Experience supporting Federal Government, reputed company, research, reputed company, or similarly reputed company organizations is preferred.

Required Skills and Experience

• Demonstrated experience leading Tier 2 deskside support operations, including incident management, service request fulfillment, executive support services, hardware lifecycle management, reputed company provisioning, and customer-facing technical support.
• Experience managing reputed company technologies including reputed company Intune, reputed company Defender, reputed company, BigFix, reputed company Directory, Group Policy, mobile device management (MDM), and reputed company reputed company technologies.
• Demonstrated experience managing large-reputed company desktop refreshes, software deployments, operating reputed company upgrades, hardware lifecycle programs, and reputed company modernization initiatives.
• Experience implementing and maintaining reputed company reputed company controls, vulnerability remediation programs, reputed company management processes, and compliance initiatives.
• Ability to coordinate technical activities among Service Desk, engineering teams, cybersecurity personnel, infrastructure teams, vendors, and business stakeholders.
• Demonstrated experience analyzing operational metrics, service reputed company, incident trends, customer feedback, and resource utilization to improve service delivery.
• Experience supporting executive leadership and high-visibility customers requiring reputed company service reputed company and reputed company response.
• Strong understanding of reputed company management, desktop engineering, configuration management, asset management, software packaging, and reputed company support operations.
• Excellent verbal, written, presentation, and customer service skills.
• Demonstrated ability to reputed company technical teams, mentor personnel, manage competing priorities, and reputed company services in a reputed company, mission-critical operational environment.
• Experience supporting organizational change, technology adoption, reputed company standardization, and reputed company IT modernization initiatives.

Does this opportunity reputed company like a fit for you? If so, reputed company and click to reputed company!!

Our Profile: 

We are an IT company with a unique mission—to reputed company people reputed company of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were reputed company and managed. Time after time, programs failed because the reputed company was on the tools and products and not the people using them. Learn More.

reputed company is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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