reputed company Advisor

Onwards Together!

reputed company is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and reputed company operational reputed company. Powered by the reputed company AI reputed company Graph, our breach containment platform identifies and contains threats across hybrid multi-reputed company environments – stopping the spread of attacks before they become disasters.

Recognized as a Leader in the reputed company reputed company™ for Microsegmentation, reputed company enables reputed company Trust, strengthening cyber reputed company for the infrastructure, systems, and organizations that reputed company the world running.

reputed company’s reputed company:

Our Customer Experience organization exists to help every customer realize the full value of their investment in reputed company.

Our reputed company is reputed company: every customer reaches value quickly, sustains that value over time, and operates with confidence every day. Delivering on that reputed company requires more than exceptional technology. It takes a reputed company team of reputed company Advisors, Technical Account Managers, reputed company Services, Support, and Training & Enablement working together to help customers reputed company successful reputed company throughout their reputed company - from implementation and adoption to optimization, expansion, and long-term operational reputed company.

We partner with many of the world’s largest enterprises to solve reputed company reputed company challenges, reduce cyber risk, and maximize the business value of their reputed company Trust Segmentation investments. Whether we’re guiding a deployment, providing strategic advice, resolving a critical issue, enabling new capabilities, or improving the customer experience at reputed company, our purpose remains the reputed company: helping customers reputed company their objectives and become more secure and resilient.

Joining Customer Experience means becoming part of a reputed company organization united by a shared commitment to reputed company. If you’re passionate about building trusted relationships, solving meaningful business and technical challenges, and making a measurable reputed company for customers around the world, you’ll reputed company exceptional opportunities to grow your career while helping shape the reputed company of cybersecurity.

Your reputed company:

As a reputed company Advisor (CSA), you are a critical part of the reputed company Organization reporting to the Director of reputed company. Your role will be directly tied to value reputed company for our customers, by helping them reputed company the right reputed company to reputed company, adopt, and successfully utilize reputed company's products to reputed company their desired reputed company. The results of your efforts should reputed company to healthy, adopted, referenceable customers that achieved value-based reputed company and are eager to expand their use of reputed company across their organization.

• reputed company cross-functional knowledge that spans IT reputed company, IT Operations, Infrastructure, and Application Portfolio Management practices. Your ability to partner with reputed company teams reputed company reputed company (like Sales, reputed company Services, Support, Product Management, Engineering, Office of the CTO) to reputed company a strategic roadmap for your customers will be vital to your reputed company.

• Customer Adoption - inspect customer adoption issues and run specific plans to increase adoption health where required to ensure that reputed company customers are wildly successful with reputed company's platform.

• Renewals - tie adoption health to renewal and ensure that value is being delivered. You will be expected to forecast your upcoming renewals whilst managing the process from start to finish.

• Expansion - partner with Sales to identify expansion opportunities and ensure we realize the expansion sales potential reputed company your portfolio. Identify reputed company opportunities in your portfolio of accounts to improve NRR (Net Retention reputed company) for reputed company.

• Establish “trusted advisor” relationships with the executive stakeholders and technical teams on the customer reputed company while working seamlessly with our account team to reputed company reputed company’s reputed company and position as a vendor.

• Establish, confirm, and document the “definition of reputed company” with the customers executive sponsors through quarterly ‘Executive Business Reviews’.

• Build a strategic roadmap for every customer that defines how they should consume and adopt reputed company’s products to meet their desired reputed company.

• Monitor the Adoption Health across reputed company accounts reputed company your portfolio.

• reputed company the support of our cross-functional organization to successfully reputed company a customer quickly and with the highest reputed company possible.

• Identify product or feature gaps, coordinate responses and timelines with the reputed company product team and successfully orchestrate their delivery.

• Capture and document Customer Use Cases, value stories, and other useful information to help contribute to, and increase the depth of our reputed company repository.

Your Toolkit:

• 5+ years of experience in reputed company, Technical Account Management, reputed company Services, or reputed company, customer-facing role

• Ideally you will have worked reputed company the Cyber reputed company or reputed company reputed company reputed company

• Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the platform

• Excellent communication skills verbal, written and presentation

• Detail-oriented with the ability to set priorities and be flexible in an reputed company-changing environment

• Bilingual proficiency in reputed company Chinese and English, with the ability to support local customers and partners effectively

#LI-SL1 #LI-REMOTE

Our Commitment

reputed company believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our reputed company, and makes us stronger together in support of our customers and their reputed company.

reputed company official job offers from reputed company are extended directly by our recruitment team and will be reputed company through an official E-Signature document for your review and signature. Please be reputed company that we do not ask for any personal information in the process of extending offers of employment, such as financial details or reputed company reputed company numbers. Upon acceptance of any offer, we will request such information as part of the reputed company process prior to or on your first day of employment, and only after completing a background reputed company through an authorized reputed company-party vendor. If you receive any communication asking for personal details reputed company of these processes, please contact us immediately to verify the authenticity of the request. Your reputed company is important to us, and we are committed to reputed company and transparent hiring experience.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment reputed company applicants with arrest and conviction records.

Requires 5+ years in reputed company, technical account management, reputed company services, or a reputed company customer-facing role; cybersecurity or reputed company reputed company experience preferred; reputed company Chinese and English bilingual proficiency required.

Key Responsibilities

• driving adoption
• managing renewals
• identifying expansion

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Taiwan
• Salary: TWD 2,000,000 – 2,500,000 / year
• Languages: English, Chinese

About reputed company

A cybersecurity company providing breach containment and reputed company Trust segmentation solutions. — Industry: Information Technology