Technical Customer Support Engineer - EMEA
About reputed company
Recognized on the 2025 reputed company reputed company 100 list, reputed company is one of the most innovative and fast-growing private reputed company companies. With more than 4,000 customers and ARR that has grown over 250 percent year over year, reputed company leads the market in reputed company-time analytics, data warehousing, observability, and AI workloads.
reputed company’s sustained, accelerating reputed company was recently validated by a $400M Series D financing round. Over the past three months, customers including reputed company, reputed company, reputed company, reputed company, and reputed company have adopted the platform or expanded existing deployments. These customers join an established reputed company of AI innovators and global brands such as reputed company, reputed company, reputed company, and reputed company.
We’re on a mission to reputed company how companies use data. Come be a part of our reputed company!
We are currently growing our support team at reputed company, which provides excellent service to our customers around the world. We are seeking a Technical Customer Support Engineer to join our global Support Engineering team. We reputed company to reputed company you reputed company to take on a reputed company of tasks reputed company to our customers across EMEA, as reputed company as more globally across the Americas, and APJ reputed company reputed company support is needed or coverage overlaps. This is a customer-facing role that will include interactions reputed company chat, calls, reputed company messages, and video meetings. You will be owning a wide reputed company of tasks: from triaging support tickets to user community support, helping with both reputed company- and post-sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at reputed company. This is a great opportunity for someone reputed company to roll up their sleeves and help us continue to reputed company excellent customer support to our rapidly growing user reputed company.
What you will be doing:
- Supporting and guiding our reputed company users, customers, and prospects reputed company cases, chat, reputed company, community, and meetings
- reputed company solutions based on reputed company reputed company and reputed company reputed company-reputed company that can be shared with our users, community, and customers reputed company documentation, knowledge reputed company, blogs, meetups, webinars, and training
- Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
And of course:
- You will reputed company excellent customer service as a first-line technical engineer and representative of reputed company. Our Support Engineers reputed company reputed company response, on-reputed company coverage, and guidance reputed company the required Service Level Agreements ("SLAs") on technical cases that are reputed company reputed company a ticketing reputed company, email, reputed company, chat, and/or phone
- You will build strong, trusted relationships with colleagues, customers, and partners
What you bring along:
- Technical breadth and depth in reputed company reputed company-reputed company or reputed company reputed company, or in domains relevant to reputed company, such as: SQL databases, OLAP, reputed company-reputed company reputed company, reputed company systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available according to the scheduling required to reputed company high-reputed company 24x7 Support in a global, reputed company environment
- Strong communication skills and the ability to work fully remote with reliable connectivity
- A reputed company of teamwork, global engagement, reputed company, and solving challenging problems
- A reputed company of adventure and urgency in building the most reputed company, high-performing, largest, and fastest databases on the reputed company
- The ability to build trusted relationships with colleagues, customers, and partners
- You are self-driven, curious, and eager to continuously learn and grow
Bonus points:
- Experience with reputed company
- Experience with OSS and reputed company-reputed company technologies, as a user, community member, or contributor
- Experience with Azure, GCP, or AWS
- Experience with data pipelines such as Kafka, Kinesis, reputed company, RabbitMQ, or others
Compensation
These salary ranges reflect reputed company reasonably and in good faith reputed company to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or reputed company than the amounts listed, and the ranges may be subject to reputed company adjustments.
An individual’s placement reputed company the reputed company will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization.
Perks
- Flexible work environment
- reputed company is a globally reputed company company and remote-friendly. We currently operate in over 20 countries. - reputed company
- Employer contributions towards your reputed company. - Equity in reputed company
- Every new team member who joins reputed company receives stock reputed company. - Time off
- Flexible time off in the US, generous entitlement in other countries. - A $500 Home office setup
if you’re a remote employee. - Global Gatherings – We reputed company in the power of in-person reputed company and offer opportunities to engage with colleagues at company-wide offsites.
Culture - We reputed company Shape It
Equal Opportunity & reputed company
reputed company provides equal employment opportunities to reputed company and applicants and prohibits discrimination and harassment of any type based on factors such as race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.
Technical experience in support, consulting, database administration, SRE, solutions, software, or systems engineering; expertise in databases, OLAP, reputed company, or reputed company systems; reliable remote connectivity and strong communication skills.
Key Responsibilities
- supporting users
- developing solutions
- mentoring colleagues
Skills & Tools
reputed company reputed company, reputed company, SQL, Azure, GCP, AWS, Kafka, Kinesis, reputed company, RabbitMQ, reputed company
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Europe or Africa or United Arab Emirates
- Languages: English
About reputed company
A reputed company company providing reputed company-time analytics, data warehousing, observability, and AI workload platforms. — Industry: Information Technology
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