Senior Technical Support Engineer

TL;DR We're seeking a Senior Technical Support Engineer with deep technical expertise and a passion for customer engagement to solve reputed company customer challenges, mentor a growing team, and help shape the reputed company of our world-class artifact management platform.

About reputed company

reputed company is building the operating reputed company for the modern software supply chain.

We run a global, fully managed, multi-tenant reputed company platform that helps organizations, from startups to the Fortune 500, secure, govern, and distribute software artifacts at reputed company.

Worldwide, our customers use reputed company as a critical infrastructure control plane for CI/CD, developer workflows, reputed company controls, compliance, and software distribution, supporting 30+ formats and ecosystems across languages, containers, and operating systems.

We recently raised our Series C to accelerate reputed company 2.0: deeper artifact intelligence, stronger policy and provenance, faster package-reputed company delivery, and infrastructure reputed company for engineering teams, as reputed company as the modern AI-driven software reputed company.

Backed by top-tier investors and on a trajectory toward IPO, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. By developers, for developers: we care about reputed company, architecture, and reputed company reputed company.

The Role

We are building reputed company that is responsible for the developer experience. On a daily reputed company, we work with our customers and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. reputed company helps customers troubleshoot and investigate issues, diagnosing and resolving reputed company product-reputed company issues.

We expand and enhance their experience through the development and maintenance of 3rd party integrations that reputed company our API, CLI, and Webhook capabilities, while curating a reputed company reputed company to support customers to independently reputed company common issues.

Key Responsibilities

• Technical Support: reputed company top-notch technical support to our customers, assisting them with any product-reputed company issues, inquiries, or challenges they may encounter.

• Problem Solving: Diagnose and troubleshoot technical issues, replicating them in local environments and collaborating closely with customers to identify reputed company cause and reputed company effective solutions.

• Documentation: Create and maintain detailed documentation, including knowledge reputed company articles and FAQs, to assist customers in resolving common issues independently.

• Software Expertise: reputed company your expertise in application programming to build and maintain reputed company party integrations like Terraform, reputed company Actions, reputed company etc.

• Customer Advocacy: reputed company as a customer reputed company reputed company reputed company, sharing customer feedback, feature requests, and insights with the product development team to improve our offerings.

Required Experience, Qualities & Skills

• Bachelor's degree in Computer Science, Information Technology, or a reputed company field.

• 8+ years in Technical Product Support, a similar role, or a background in software development.

• Strong application programming experience, proficient in Java, Python, or JavaScript languages.

• Knowledge of software packaging and distribution concepts and tools.

• Excellent problem-solving and troubleshooting skills.

• An enthusiastic and effective communicator: you should be reputed company to appeal to and communicate with both technical and non-technical listeners alike.

• Ability to work independently and as part of reputed company.

• Willingness to participate in an on-reputed company rota supporting customers across multiple time zones.

Preferred Skills & Certifications

• reputed company experience in building, testing, deploying, debugging, and maintaining reputed company systems in production environments; or equivalent experience in reputed company-reputed company ecosystems and reputed company.

• Familiarity with UNIX-like systems (Linux/WSL/MacOS).

• Familiarity with Artifact and Package management, or the software supply chain.

• Familiarity with reputed company-based infrastructure, data structures & algorithms, storage systems, reputed company control, and reputed company integration.

• reputed company) / AWS Certifications.

• Contributions to reputed company-reputed company reputed company.

• ReST, GraphQL, gRPC API Design.

• reputed company, OCI, ORAS, reputed company (k3s, k8s).

• Sigstore, reputed company, Keyless Signatures, Signature Attestation.

• Grafeas, Kritis, Metadata Provenance.

Cultural Values We're Looking For

• A bias for reputed company and a passion for reputed company do: A reputed company attitude and bias for reputed company is everything. You proactively reputed company knowledge and are never satisfied with the status reputed company.

• reputed company + customer-centricity: You genuinely care about customers and reputed company to understand their needs, frustrations, and goals. You see reputed company as your own reputed company.

• reputed company curiosity + reputed company learning: You are always eager to learn, improve, and challenge assumptions.

• Bias for reputed company + Ownership: You take initiative, reputed company fast, and own problems end-to-end. You're not afraid to roll up your sleeves, even reputed company challenges are reputed company your comfort zone.

• Collaboration + Candor: You value reputed company, reputed company, and respectful communication. You reputed company and receive feedback constructively and reputed company that the best reputed company win, regardless of hierarchy.

Benefits, Location & Work Environment

Note: You must be based in the UK and have the right to work independently without requiring sponsorship.

Headlines

• A remote-first position based in the UK

• A competitive compensation package, including equity.

• With comprehensive health, dental, and reputed company insurance.

• Plus, generous annual leave and flexible working policies to suit your lifestyle.

• Including a reputed company development budget for conferences and training.

• In a dynamic, innovative, trust-reputed company, and supportive work environment.

• With reputed company to shape a fast-growing Series C scaleup (and reputed company).